Bugs

Hi, We are experiencing the following bug and would appreciate some help: We have setup vCenter monitoring on our dedicated Pulseway server to a vCenter server, including notification alerts when warnings/errors are triggered. I can see Pulseway logs in to vCenter periodically to presumably do its health checks from the vCenter eventlog, and from the Pulseway app I can browse the vCenter server and see Warning and Error alarms, however when they are triggered there is no notification in the pulseway app at all. All other notifications are working fine. Please assist as this is proving quite frustrating and the usual troubleshooting (restarting/resetting conf…

Hello, My phone shows me "Wake up command sent" but my pc is still offline. I'm using a WiFi connection!

Hello, I'm not able to uninstall Pulseway(i can't see it listened) and also i can't install it, i receive a 1001 error. Thanks in advance.

Hi, It's not an alarming bug but but annoying non the less. When I start the Dashboard (minimized) from the 'Startup' directory in Windows then when I shutdown the PC the Dashboard prevents the shutdown because it does not terminate. I then either have to 'Force shutdown' or 'Cancel shutdown' and terminate the Dashboard manually. Regards Paul

Hi Guys, We noticed something strange when het Print Spooler Service hangs on a windows server the PC Monitor agent blings offline in the Dashboard even if it's not. When we log in into that specific server and go to the Print Spooler Service it's state is "Running" but when we restart the service it takes quite a while an than it crashes and the agent turns out to be online again. If we start the Spooler service again than there is no problem anymore. It looks like the Print Spooler Service blocks a port or something that PC Monitor uses. Are there any ways to avoid this form happening? Thanks!

Hi guys, Since the new update 4.3.2 of the PCM Dashboard, The Dashboad jumps to page 1 (we got 12) right after a refresh even when it's on pause. The is a problem beause we never reach page 12 and we are missing notifications this way. Can you please fix this? Greetz, Robbin Schut

We noticed that the website checker does not use a User Agent. This is proposing an issue to us, as our website is configured to not accept connections where no user agent exists. Is there a specific reason that the website checker does not use a User Agent? Is there any possible way to configure to use a user agent? Thanks!

I setup port monitoring on port 443 localhost and I get a red blob. Web monitoring works on same.

This is more of an oddity than anything else, but it appears the group notification counter on the Windows 8 App doesn't work. One group shows six notifications on the group screen, but counting manually from the computers I only count five. A number of other groups show four, but a manual count only shows two. The overall notification count is correct. I checked Windows Phone and iOS and neither of these seem to have the issue. Just thought I would let you know.

Hi. Not sure is it reported, but service takes all free memory and in the end dies. Sometimes there are few KB left and I can log in and stop/start service. Happens every two weeks approximately. BR, Eph

"https://ws3.pulseway.com/Server.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details." We have about 35 servers in out PC Monitor account. As of this morning PC Monitor reports one of our Terminal Servers to be offline. The server is a 2012 Windows Terminal Server on a 5.5 esxi box with a few other VMs. I've rebooted, added an exception for the program in the Windows Firewall, re-installed PC Monitor and tried to telnet to the ws3.pulseway.com server. I can not telnet to it however I can telnet to ws15.pulseway.com from this affected server. Server time is correct.

I don't get any notifications . I have push notifications on, on my iphone. Push notifications are enabled , email notifications are enabled too. On my PC in account details i have marked the email and push notifications. I have tried a few notifications like harddisk, firewall and removal hard disk to test it out. Still no push notifications or any email notifications either. What is going wrong?! By the way: The test notification works fine.

Hi, Raspberry PI has been on for 13 hours with no problem, this morning I received an alert to say its offline from PC monitor, but the PI is still FTP'ing data to a website so is clearly working, can't seem to wake up the PC Monitor agent on the PI, does it have any other self checking ability. Kind regards, Peter.

Hi, I notice the windows dashboard client is showing 0% memory for my ubuntu 12.04 dev server but the android dashboard app shows correctly. dashboard ver 4.1.2 (build 5087) in windows 8.1 64 bit

Thank you very much for adding network monitoring to the linux agent, I love being able to see status for all my machines regardless of OS! I did see one item that I wanted to report as a potential bug though. When you click on Network (iPhone app) for a Linux machine, the network Receiving and Sending is displayed as Kb/s (kilobits per second) but when you click on the interface, the graph reports (correctly I believe) as KB/s (kilobytes per second). Please see attached screenshots. My OSX and Windows servers report/display the information properly, it is only my Linux machines with the new agent where I am seeing this. Thanks, Brian

I'm having issues with pcmonitor on and older vps running Debian squeeze. I've found that running it through valgrind keeps it stable. (No "SOAP" errors or "pcmonitor: double free or corruption (!free) 0x-blah..." errors) For eg: valgrind pcmonitord -v Optionally dumping output to /dev/null: valgrind pcmonitord -v > /dev/null & Im unsure why it continues to run through valgrind happily while it wont run solo, but it its been running for about an hour through valgrind with no issues. Install valgrind on Debian/Ubuntu: apt-get install valgrind If someone out there is having the same issue, and doesnt mind a hack-job rig, maybe this can help.

On one of my Windows XP (32-bit) computers, the current version of PC Monitor was installed, It had stopped functioning properly. and I found that many files in the PC Monitor folder had been lost. In addition, the PC Monitor entry in the Add/Remove programs list under the Control Panel was not present. As a result, I cannot run the program, I cannot uninstall the program and I cannot re-install or repair the software because I get error messages stating that "the software already exists", "the service cannot be started on this computer". I do not know the correct procedure to unregister the many dll files if there is one. I simply do not know what to do. Please help…

At startup both daemon & agent are shown to be running. In Activity Monitor the PCMonitorAgent process is highlighted red and shown to be not responding (consistently after system startup) The only fix on my system is to first quit the process and then: NOTE: after quitting the process the agent is still shown to be running in the menu bar drop-down. - restart the process using: launchctl start PCMonitorAgent After these steps the agent starts and runs without reporting as not responding until the system is restarted. I have not come across any undesired effects from this process running or not; can still access the machine via my devices, for example, and all…

I have a number of pc's under my care and they have mostly the same hardware. Due to a recent problem I re-installed 2 pc's. I setup the one, cloned it and then applied the clone to the other. My problem is this: The cloned pc shows up as the first user. ie; If Heather starts her pc first her system shows in the systems manager. However if Maxene boots first her machine shows in the systems manager, but never the two separate. They're two different machines but show as one. I did uninstall PC Monitor and re-install but it still see's it as one. Names in the PC Monitor config are configured differently BTW. Feature: I could save money and buy one license and i…

I run into an issue with one of my PC's no longer being able to run the PC Monitor Service. It seems to have started approx. 30 days ago. I've since uninstalled PC Monitor, rebooted and reinstalled with the same result. The service will start, but will stop itself 10 secs later. Anyone know what may be stopping the service? I've logged into the PC Monitor Manager and made sure it was connected.

this no longer works in Windows 8.1 from iOS was working fine in Windows 8

I was listing the build numbers of all the Exchange servers with help of the Installed Applications feature, and noticed that the build number is not correct. It only shows the build number of the exchange server without any update rollups. According to this table: https://social.technet.microsoft.com/wiki/contents/articles/240.exchange-server-and-update-rollups-build-numbers.aspx the build number should change whenever a update rollup is installed. Is there a way to get the correct current build number of the Exchange server?

Hello, I have two Windows 2008 R2 machines. Which the BackupExec Remote Agent installed. On both of these machines is the PcMonitor Agent installed (Version v4.0, 4989). I try to monitor the service (with System|Services) but I get no notification if the service is stopped. The service name is "Backup Exec Remote Agent for Windows Servers" (BackupExecAgentAccelerator). This looks like a bug for me. Other service monitoring is working. Thanks for your help. Regards, Thorsten

I'm having issues retrieving my password from the website. I know that I'm using the correct username and e-mail because I was able to retrieve my username using my e-mail address. However, when I enter my e-mail and username to retrieve my password it gives me the following error: "Please resolve the following errors Invalid account (1013)." Like I said, I know the account is active because I was able to use my e-mail address to retrieve my username. Any thoughts?

Hi, We have 3 servers (2 dedicated and 1 VM) that are monitored by PC Monitor. When I click the 'Enter maintenance mode' context menu in the Dashboard the application says 'The command was sent successfuly and will be reflected soon in dashboard' but this never happens. Regards Paul