What should I enter as a username?

[Simone Schiavon]

Hi,

Sorry, I have a trivial problem but I don't understand.
What do I need to enter in the username field to be able to log in?

If I try to enter the email I use for login, the field is only 25 characters long while my email has 28 characters

 

 

[StefanMcl_Pulseway]

Hi @Simone Schiavon

It should be your firstname.lastname, Let m know if that works!

Thanks, 
Stefan 

[Simone Schiavon]

Thanks for the reply Stefan but don't work.

I tried firstname.lastname and firstname lastname as indicated in my user panel in Pulseway

I'm thinking if it could be the MFA

Thanks

 

Edited November 20, 2023 by Simone Schiavon

[StefanMcl_Pulseway]

@Simone Schiavon

Ok this is a strange one, I'm going to raise a ticket on your behalf as this should have worked. Could you please pass me your Pulseway email ID and I will raise this with support and get it sorted.

Thanks, 
Stefan 

[Simone Schiavon]

Hi Stefan,

I tried something else, I deleted my 28 character user and had a shorter one created.

Now I can log into the system even though it doesn't ask for MFA, which is quite strange. I think it's useful to implement it so you don't have to enter it later every time.

It would also be appropriate to point out that if you create a user with more than 25 characters he will not be able to log into the system.

Thanks for help