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"Start Remote Control Session" Grayed Out

Posted

I would like to move away from using TeamViewer. LTT was just advertising Pulseway, I thought I would try it out. I installed the Remote Control Desktop client (6.6.3) and the Dashboard client (6.5.1), and proceeded to set up an organization, group, site, and policy. Then I downloaded the "Agent" client to the desktop I would like to be able to remote into. I installed, registered my product, assigned it to my  group, and checked the "Enable Remote Control" box.

I was under the impression this is all I had to do.

Although both the Remote Control Desktop and Dashboard show the computer, I'm unable to "Start Remote Control Session". It's grayed out. Interestingly, I am able to view all of the system specs, and even successfully restart the computer via the website!

What might I be doing wrong?

Thank you for your time!

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  • Paul
    Paul

    Hi Jim, Thanks for stopping by, I'm looking forward to hearing what you think of Pulseway. I've checked our records and it looks like you're on the Free plan which doesn't support the remote

  • CCPCTech
    CCPCTech

    Thank you, it's working!  So far so good, I'll test from another location tomorrow but it looks perfect and like I'll be buying a subscription ... so far.  Again, thank you for letting me try before I

  • Paul
    Paul

    Glad I could help! -Paul

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I have a headless server and I'm looking at upgrading to a pro plan in the near future but I would like to test the remote desktop function to make sure it works properly before I commit to anything. Can I please get a trail subscription

  • Administrators

@jono1234 you're all set. Do let me know what you think of it!

-Paul

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