When we create a note from the webapp, we have a business process that notifies the client that a note has been added to a ticket, however, when we create a note from an email, it gets added to the ticket, but a notification doesnt go out.
How can we configure a business process that emails a client a notification that a note has been added to the ticket (by email)?
Hello,
When we create a note from the webapp, we have a business process that notifies the client that a note has been added to a ticket, however, when we create a note from an email, it gets added to the ticket, but a notification doesnt go out.
How can we configure a business process that emails a client a notification that a note has been added to the ticket (by email)?
Thank you,
dp