AGrolleman Posted November 29, 2018 Share Posted November 29, 2018 Requesting a Two-Way sync between Autotask's PSA and Pulseway. (And possible more ticketing / PSA systems). I would like to see when a ticket gets resolved that the Pulseway resolves / deletes the notification. I tried to get something going with the API, only the Ticket ID is not being sent over to Autotask. This could be a quick workaround. P.S. Why is under every ticket the text: "Sent from Pulseway (www.pulseway.com)." being added? I already paid for the product . Tyson 1 Link to comment Share on other sites More sharing options...
Administrators Paul Posted November 30, 2018 Administrators Share Posted November 30, 2018 Hi there, We're in the process of moving the Autotask integration from the agents to the server side so you will be able to centrally configure the integration and to automatically close Pulseway RMM alerts when the Autotask tickets are resolved. Can I say it's going to be super awesome ? -Paul AGrolleman 1 Link to comment Share on other sites More sharing options...
AGrolleman Posted November 30, 2018 Author Share Posted November 30, 2018 Hi Paul, Thanks for the quick reply! Is there any time frame planned for the release of this feature? Link to comment Share on other sites More sharing options...
Administrators Paul Posted November 30, 2018 Administrators Share Posted November 30, 2018 This is scheduled to be out in early Q1 2019. -Paul Link to comment Share on other sites More sharing options...
GTDFW Posted February 13, 2019 Share Posted February 13, 2019 Will the new integration pass hardware (device inventory) to Autotask? Or only ticket information. Link to comment Share on other sites More sharing options...
GTDFW Posted March 4, 2019 Share Posted March 4, 2019 What information will be passed to Autotask? Link to comment Share on other sites More sharing options...
AGrolleman Posted March 26, 2019 Author Share Posted March 26, 2019 Hello Paul, Is there any update to this request? the first quarter is almost over. Tyson 1 Link to comment Share on other sites More sharing options...
GTDFW Posted May 7, 2019 Share Posted May 7, 2019 Server Side, Autotask Integration release date? AGrolleman 1 Link to comment Share on other sites More sharing options...
AGrolleman Posted October 24, 2019 Author Share Posted October 24, 2019 We have arrived in the 4th quarter of 2019. Is there any update on how this will function, or when this is scheduled for release? Link to comment Share on other sites More sharing options...
AGrolleman Posted February 26, 2020 Author Share Posted February 26, 2020 Hello Paul, On the roadmap we can see that this is currently "in design". Is there already a bit of information you can share, for example what PSA partners are being considered? Link to comment Share on other sites More sharing options...
AGrolleman Posted September 9, 2020 Author Share Posted September 9, 2020 Hello Paul, Any update regarding this? I can still see that this is on the roadmap, but the initial idea was to implement this early Q1 2019. I think you missed that line a little bit. Kind regards, Alex Link to comment Share on other sites More sharing options...
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