Is there a way to kick off an automated task based on a notification or alert.  For Example, if we get a notification of a disk getting full, I would want the automation to run: 

<Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket>

Is this possible now, or should this be a feature request?

Thank you,

dp

Edited November 23, 20186 yr by dpbklyn

I see that this is part of the agent as "Rules".  To me, this seems like something that should be separated from the agent and live along-side the other automatons.

 

Whoops, it looks like "Actions" has been deprecated.  Is there a new way to do this?

Edited November 25, 20186 yr by dpbklyn

Hi there,

Not yet but we're planning on supporting alert triggers for automation tasks which will work pretty much like the task scheduler works on a windows machine. It's going to be awesome.

-Paul

On 11/26/2018 at 3:52 PM, Paul said:

Hi there,

Not yet but we're planning on supporting alert triggers for automation tasks which will work pretty much like the task scheduler works on a windows machine. It's going to be awesome.

-Paul

Hi Paul,

Any news on this one?
And by the way why an automated task doesn't start a ticket if fails with elevated priority?

 

Hi Nuno,

We've started working on automation triggers, it's planned for Q1/Q2 2020. I'll look into why the ticket doesn't create.

-Paul