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Pulseway 9.12 is Out!

Get notified when a client responds to a completed ticket

Hugo

By Hugo
February 12, 2018 in General

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https://forum.pulseway.com/topic/2222-get-notified-when-a-client-responds-to-a-completed-ticket/

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Hugo

Hugo

Posted February 12, 2018

Posted February 12, 2018

How would I get a ticket status to change to "client responded" when a client responds to a "completed" ticket

Staff

Chris

Posted February 14, 2018

Staff

Posted February 14, 2018

Hi Hugo,

In order to do this, you will need to create a workflow. Please check this link.

3 years later...

Kyle Muegge

Kyle Muegge

Posted April 22, 2021

Posted April 22, 2021

Is there a setting to change the status from Completed to open again automatically?

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https://forum.pulseway.com/topic/2222-get-notified-when-a-client-responds-to-a-completed-ticket/

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