We have a dedicated controller at Pulseway. We have a couple of Windows Servers but one has showed itself as offline since yesterday.
The Windows Server itself is up and running fine and the Pulseway service is running. I have tried this:
Restart Pulseway Service (No problems)
Unregister and Reregister System (Working Fine)
Rebooted the server
Communicationtest "telnet xxxx.pulseway.com 443" answering like it should
Uninstalled Pulseway and removed the registry key "ComputerIdentifier" then reinstalled
Uninstalled Pulseway again and removed the whole Hive "MMSOFT Design" from registry and reinstalled Pulseway.
Seems like no matter what I do the server is Offline in Pulseway controller at web and IOS.
Do you have any suggestions to point me in the right direction?
Hi, does anyone managed to create a Workflow for "Point of Contacts" to approve ticket requests? Got a customer asking to approve tickets before they are worked on, so i need to be able to automate the process.
To be more clear: i need to send a request of approval by sending the POC an email when a ticket is created - change the status to "pending approval" and await for a reply, once the reply is made by the approver (stating in the subject that is %approved% in the subject for example) - change the status of the ticket to "approved" and notify the assigned resource..
I managed to get to the send an email and request for approval part using a workflow, but can't seem to figure out how to handle the reply..
By Matt Wilson
Not sure where to file this. I thought there was a PSA area, but I don't see it tonight.
In PSA ticket details I see a section called "Duplicate Alarm"
I can't find any reference for this in help or user guide. What is this and how does it work?
I have installed Pulseway on my unraid server and it has ben working great. I can monitor everything and shutdown/restart the machine. However, wake on lan is not working at all. I have enabled it in the BIOS and in the OS. I can wake the machine using my router, but not with the Pulseway app. In the config.xml file I have WoWAN set to true and the port to 9 (also tried 50000) and it still doesn't work. Is there something I am missing?
P.S. I also have a Windows machine that has WOW working perfectly.
Thank you for your help.
Hello and TYIA~
I am trying to put together a work flow that will hold a ticket for 7-days once we believe it is complete. Once assigned to a particular status, I would like the ticket to stay open for 7-days, then if there are no further updates, close itself.
Does anyone have anything like this they wouldn't mind sharing?