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Tickets from RMM


Martin_T
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Hi Guys,

We've noticed that some of the ticket titles from the RMM system to PSA are way too long, please check the attachment. Other events like backup failures/successes are fine but CPU and Memory usage tickets are massive. Would you be able to look into a way to create less obtrusive ticket titles from RMM?

We've also noticed that the RMM priority doesn't necessarily map to a PSA priority. Is there a way to do this or is this something to come out in the future?

Many thanks,

Martin

psa.PNG

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Hi Martin,

At this moment the priority is the same for all RMM notifications and is configurable from the PSA under the Admin -> Service Desk -> RMM Integration Settings -> Pulseway Integration -> Priority. As for the extra long notification name, yes we should definitely trim the excess there. Thanks for reporting it :lol:.

-Paul

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28 minutes ago, Paul said:

Hi Martin,

At this moment the priority is the same for all RMM notifications and is configurable from the PSA under the Admin -> Service Desk -> RMM Integration Settings -> Pulseway Integration -> Priority. As for the extra long notification name, yes we should definitely trim the excess there. Thanks for reporting it :lol:.

-Paul

Ahh brill, thanks for that, couldn't seem to find the settings earlier. I've taken a look in there and even though they are mapped, anything above Normal is also being given 'Medium' priority :-/ Any ideas?

mapping.PNG

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