I'm getting an error in the Ping status on my Linux server, running Debian 8 (Linux x86_64 3.16.0-4-amd64  according to the agent info) It says there is an error, but there are no details on what the error is. When I manually ping 8.8.8.8 from the Command Line, it works fine, both from the server itself and from the Webapp terminal.

Here are the relevant lines from the config file:

                <!--Ping
      - Server: server IP address or hostname-->
                <Ping Server="8.8.8.8" Enabled="true"/>
 

I checked the sample config file, which I copied and edited for my needs, and I noticed there is no </Ping> statement. Most other sections have a starting statement and a closing statement: i.e.:

 <MonitoredPorts> 

</MonitoredPorts>
 

Could that be the problem?

 

I also can see that there is a background process with the ping command:

root@xxxxxxx ~ # ps aux | grep ping
root     16329  0.0  0.0   8464   756 ?        S    12:03   0:00 ping 8.8.8.8

So the system is at least trying to ping, but maybe the Pulseway agent is not capturing the output.

Any ideas/suggestions/fixes?

Hi Bart,

You don't need to include a closing XML tag when using the /> closing tag. Do you see any errors in the syslog related to the ping?

-Paul

OK, the XML tag was just an idea. Thanks for confirming it's not a problem, Paul.

No, there are no errors relating to ping in the syslog. The only errors in syslog relating to pulseway involve SOAP and SSL:

Apr 29 06:45:36 albacore pulseway: Error while registering computer:SOAP 1.1 fault: SOAP-ENV:Client[no subcode]#012"SSL_ERROR_SSL#012error:1409442E:SSL routines:SSL3_READ_BYTES:tlsv1 alert protocol version"#012Detail: SSL_connect error in tcp_connect()
Apr 29 06:46:56 albacore pulseway: Error while registering computer:Error 30 fault: SOAP-ENV:Client[no subcode]#012"SSL/TLS error"#012Detail: [no detail]

I've posted about this issue in another topic, and I'm pretty sure it's not related to ping issues.

Any other ideas why ping is not working?

Hi,

Can you, please, send an email to support@pulseway.com and attach your config.xml file (please remove username and password).

Thanks!

Mark

 

6 hours ago, Mark said:

Hi,

Can you, please, send an email to support@pulseway.com and attach your config.xml file (please remove username and password).

Thanks!

Mark

 

Sent! Thanks Mark.