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  1. Brian Riffle posted a post in a topic in Windows
    We are very happy with Pulseway, but have noticed an interaction we are trying to fix. We recently moved to AutoPilot/Intune for shipping out laptops and having them get automatically configured. We are pushing out the pulseway client and its working well. However, we want Pulseway to NOT manage windows updates, only 3rd party applications. Right now, both Intune and Pulseway are setup to manage windows updates, and the rules are not playing nicely together. Is there a way to tell the Patch management to ignore windows updates, and only care about 3rd party applications?
  2. After our new account set up/successful agent installation, I found a Hyper-V (1 system) role created. I cannot delete it or edit it. When I drill down to the actual server involved (which by the way does not play any Hyper-V role in any sense), I get a spinning icon and then a red error message "Data not available". How can I remove or edit the role? Or remove that machine from that particular role? Also is there somewhere in the documentation that outlines the purpose of "Roles" and what I can do with this particular feature?
  3. Since 24th Jan, when I delete a notification via Pulseway dashboard it come back with same timestamp within in few seconds. However, I am able to delete notifications permanently via the mobile app. Anyone else having the same issue ? Also, for past 2 weeks pulseway ticketing is very slow, when you try to create a new ticket or add notes etc.. the load time is very high.
  4. PK_GIT posted a post in a topic in Windows
    I am trying to install the Pulseway agent on a laptop that previously had it installed. I am getting a pop-up saying "The older version of Pulseway cannot be removed. Contact your technical support group". I removed the agent 2 months ago using the CMD command and deleted the folder as shown on the site.
  5. Hi Guys, I've cobbled together a workflow using Powershell that looks at membership of the local Administrators group and that output is emailed to me. That's gone without issue but I want to refine it and that's where I'm struggling. So I know that in our case, every machine's local admin group has some membership, i.e. the local admin account and our domain admins group. I want to filter these machines out and have email results for only those where there's anything more than those "defaults". Get-LocalGroupMember -Group 'Administrators' | Where-Object {$_.PrincipalSource -ne 'Local' -and $_.Name -ne 'MyDomain\Administrator' -and $_.Name -ne 'MyDomain\Domain Admins'} | Select-Object -Property 'Name','PrincipalSource' This code works locally and using Pulseway's remote Powershell function. What I was hoping to do was to basically skip a system if the output of the code was blank or null. For systems where I haven't received any output back when using Pulseway's Powershell, I guess I don't know if the output is actually completely empty or not. I also don't know if using Pulseway's variable function is considered separately to the Powershell environment the code gets run in, if that makes sense? When I try to run the workflow on a single machine I always get emailed the results, even when the return from the Powershell is blank. I'm not brilliant with Powershell so have been searching around for alternatives. I was wondering about return codes perhaps but could I also put these into a Pulseway workflow?
  6. BartBPA posted a post in a topic in Feature Requests
    Hi Pulseway, Please add support for WinGet. It's the official Windows packet manager. Pulseway is available in WinGet right now but Jaden of Pulseway Support just told me by email that it's not officially supported by you. Thank you.
  7. Pulseway should introduce a dedicated asset management module to provide comprehensive tracking and management of hardware and software across IT environments. Currently, Pulseway focuses heavily on monitoring, but adding an asset management feature would enable users to easily track equipment, licensing, and lifecycle status in one centralized platform. This would streamline inventory management, reduce manual effort, and help IT teams stay on top of hardware warranties, software licenses, and scheduled maintenance. By integrating asset management, Pulseway can offer a complete solution for IT administrators who need real-time insights into both their systems' performance and asset usage, reducing the risk of oversight, improving budgeting accuracy, and supporting better decision-making when it comes to IT resource allocation and replacement cycles. Additionally, having this capability within Pulseway will eliminate the need for third-party tools, providing users a seamless, single-platform experience.
  8. After changing the internal IP on a client's network, I can no longer connect to the workstations using the Remote Control. I still can connect through the command prompt and PowerShell. All those machines are Windows 10/11. However, I can still Remote Control the Windows Server 2019 server. Always getting this error: Any ideas?
  9. Kim posted a post in a topic in Bugs
    The title/header in the notification for automatic reboot genereated by the patch managments settings looks off. If the entire prompt could be more descriptive and say how many updates have been installed, must be restarted before <end date & time>. "You need to restart your computer. Your computer have been updated according to the company patch policy and needs to be restarted before to complete the updates. (3) Updates installed, choose to restart the computer now or schedule it for a later. Restart will automatically be done <date & time> if not performed earlier." Something like this would make the users understand what is going on.
  10. Hello there, I am new to using Pulseway for managing IT infrastructure remotely; and I am looking to optimize my use of the platform to enhance efficiency and effectiveness in my role. I am managing a mid sized network of servers and workstations across multiple locations. I have set up basic monitoring and notifications; but I am excited to delve deeper into Pulseways capabilities; particularly in automating routine tasks; enhancing security; and improving system performance. Could anyone share their experiences or best practices in the following areas? What are some effective automation workflows you have implemented using Pulseways automation feature? Are there specific tasks you find particularly useful to automate? How do you leverage Pulseway for security monitoring and incident response? Are there particular settings or configurations you recommend to strengthen system security? What are the key metrics you monitor to ensure optimal performance of servers and workstations? How do you use Pulseway to identify and resolve performance bottlenecks? Also, I have gone through this post: https://forum.pulseway.com/topic/2744-assistance-required-with-aws-devops-remote-access/ which definitely helped me out a lot. I am also interested in learning about valuable integrations with other tools and services. What integrations have you found to be most beneficial for enhancing your IT management capabilities? Thank you in advance for your help and assistance.
  11. Hello there, This is my first post after just joining this discussion, so please forgive me and provide kind assistance if I have posted to the wrong subsection. I am new here but a real enthusiast and loving😍 this community so far. I have a background in teaching coding and in education and feel I could help with documentation, at least for starters. As a new member in this forum and wish to share and gain some knowledge. I am looking forward to create my own discussion to resolve my query and gain some knowledge though I have taken part in various discussion which is definitely helped me a lot. Also in what category should be taken depends on what factors? Thank you in advance for your help and assistance.😇
  12. Luke J posted a post in a topic in General
    Hello! I'm trying to monitor and display printer supply levels using SNMP. I have a Lexmark printer configured, but I can't see the supply levels as I can in another web tool I was using. I'd also like to know how to generate alerts for all my printer types for out-of-paper, paper jam, toner out, imaging unit out, etc.
  13. Ahmad posted a post in a topic in Bugs
    Tested on Windows devices any agent version, when we try to see the screen of a PC, we only get part of the display when the scaling is not set to 100%. Usually, it's 125% or 150% on laptop screens. The full screen is displayed if the resolution scale is set to 100%. This screenshot should show the full screen regardless of the scaling setting
  14. Hello all, We are having an issue when we add new systems to Pulseway using the custom iso installer in that it doesn't seem to acknowledge that the system is newly added. Because of this PW doesn't run the workflow designed to run at install and it's creating quite a hassle for us seeing as we set up about 100 computers a year. It worked without any issues up until recently. We'd run the iso, PW would see the newly added system, and the workflow would be triggered. Now, we run the iso, the system is still added to PW, but nothing happens. There is no notification that the system has been added nor is the workflow triggered. If I then manually run the same install task, everything works fine. The only thing I can think of is the 9.5 release happened around the same time but even using the same 9.3 installer we've been using for months doesn't work. I've spent WAY too much time looking for the cause but I can't figure it out. Any help would be much appreciated!
  15. Bwilson posted a post in a topic in Dashboard
    Hi all, up until recently we've had a TV with a StickPC running Windows and the Dashboard. This had run for years without problem. Now, about once a week, the account used in the dashboard shows and error that the account needs to be re-authenticated. Is there a setting I've missed to keep this account logged in permantly?
  16. I am looking to use a probe to install the pulse way manager on a device. The device is found on the network by the probe, however the Remote Computer Administrator Credentials will not allow me to leave anything blank. The device i am looking to install the manager on does not have a password set for the administrator account. I can enter the account name, however it will not let me submit the deployment while the password field is empty. Is there something I should enter into the password field that will still work even though the target device does not have a password?
  17. I am looking to use a probe to install the pulse way manager on a device. The device is found on the network by the probe, however the Remote Computer Administrator Credentials will not allow me to leave anything blank. The device i am looking to install the manager on does not have a password set for the administrator account. I can enter the account name, however it will not let me submit the deployment while the password field is empty. Is there something I should enter into the password field that will still work even though the target device does not have a password?
  18. So in the script i have Output as FileShares as a text output In Automation > Custom Fields I have another one called FileShares as a custom Text field as well. My script is pretty basic, so I don't see why its not saving the field. # Outputs $FileShares = "0" # Get all shared folders on the local computer $shares = Get-WmiObject -Class Win32_Share | Select-Object Name, Path # Output the list of shares if ($shares) { Write-Host "Current File Shares on $env:COMPUTERNAME:`n" $shares | Format-Table -AutoSize } else { Write-Host "No file shares found on $env:COMPUTERNAME." } Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable FileShares ""$shares""") -Wait So all I'm doing is getting a list of shared folders on a computer, saving it as $shares, and then writing that as a formatted table. At the end, i'm running the CLI, to set the variable of FileShares to the results of $shares The script runs, and i can see results, however I cannot see the results in the computers custom field.
  19. Hi, Sorry, I have a trivial problem but I don't understand. What do I need to enter in the username field to be able to log in? If I try to enter the email I use for login, the field is only 25 characters long while my email has 28 characters
  20. Hi Everyone i have been using Pulseway for a very long time now 2+ years, I formatted and installed the Pulseway Manager 9.3.2 again, and bunch of features are disabled any idea why? That was not the case before, you can clearly see the Hyper V role is installed and i have bunch of VMs running if they ever get stuck i would just do VM reboot from pulseway Hyper-V add on now not available
  21. Hi Pulseway, We have this issue that when we install the agent and link it to the correct account and dedicated server. That the client appears offline. Configuration etc is set correctly because at first everything worked properly. But since a few weeks this problem has been and I can't solve it. We use Pulseway for all our customers for remote control. However, this problem only applies to one customer. Now we cannot use remote control when this customer calls. Sometimes if we are lucky a client will appears online and later it will be offline again. I know that there are people working. When I look at the rds host server (this is where the users of that company loggin) Is see that there are 7 people working at the moment. But in de pulseway dashboard and manager, al the clients are offline. I think there is a issue between the agents. But I tried to reinstall but that doesnt work.
  22. Our fleet are experiencing issues with high memory usage. I believe this is due to Pulseway creating an excessive amount of handles (Named pipes). Attached are some screenshots. Please refer to the "Handles" columns. I have used Process Explorer to look at the handles and 99%are all NamedPipe (please see bottom section of attached screenshot labelled Process Explorer). We have around 100 computers with this problem. Restarting will allow them to use the computer for a while until it builds up again.
  23. Hello, today we've noticed that on our Server 2016 OS machines we can't use the Windows Update GUI to Search for or Install Updates. Controlling it with USOCLIENT startscan & USOCLIENT startinstall works as expected but the Button to Search for new and Install pending Updates is greyed out. After a bit of testing (blocking our GPO, removing the Pulseway Patch Policy, Resetting Windows Update) it seems that Pulseway sets Registry Keys that interfere with either our (GPO) settings or sets invalid values which in turn lead to an unusable Windows Update GUI. Server 2019 & 2022 work fine with GPO + Pulseway Patch Policy applied. Next Screenshot is a Diff of the Registry Keys with just the GPO applied (left) and GPO + Patch Policy applied (right): Our Windows Settings from the Patch Policy are set as follows: I've tested changing the new Drop-Down in the Pulseway Patch Policy from "Automatically download updates and let a user choose when to install" to "Notify before downloading and installing and updates" - which controls the AUOptions Registry Key and changes that to 2, so it matches with our setting from GPO - but unfortunately that didn't change that behaviour (button still greyed out). I've now tested removing a few keys to see which one's the culprit and manually deleting the Key "SetDisableUXWUAccessSetDisable" (which gets configured with the value 0 by Pulseway) and starting a Scan via "USOCLIENT startscan" restores the button to "Check for updates" in the UI. "Prevent end users from executing and configuring Windows Update" in the Patch Policy is disabled, so it shouldn't be blocked but then again it's set correctly in the registry and I can't seem to find incompatibilities on that key with Server 2016. The GPO Value for "Remove access to use all Windows Update features" (which this key sets) is supported on "At least Windows Server 2016 or Windows 10" according to our Windows Server 2022 ADMX. Do you guys see anything, other than that Key, interfering?
  24. We use Pulseway to automatically patch our servers and since last weekend the history shows the above error for each system - the weekend before everything was fine - and they have pending updates ("2023-07 CU for .NET 3.5, 4.7.2 and 4.8" mostly). A manually triggered installation via App and Webapp worked fine - updates were installed successfully on a system that showed the message in the topics title when executed through the schedule. Our Policy is as follows - OS Rules are "approve and install" for critical, important and optional updates and we don't use 3rd party patching. Screenshot of the history. As you can see everything was fine the weekend before and I've noticed that the agents got updated on 21.07.2023 - maybe a coincidence, maybe not. We have a mix of Server 2016-2022, with some (legacy) 2008R2 and 2012R2 sprinkled in between. Help and/or input is very much appreciated. Cheers!
  25. Hi people: Recently the business laptop (core i7 8th gen, 16 GB RAM, 512 SSD (CT1000P5SSD8)) got pulseway installed. But the laptop began to get lagged and the fans working more and noisily. So my question is: is this behavior normal? or is a bug? In case of bug; have plans to iron it?