Paul

Thanks for the update Maruco. Glad to hear everything is clear now. We'll see how we can improve on the UX of the Agent Status page, I agree, this can be confusing. -Paul

Hey Tony, This is probably audit traces but I will have to check with the PSA team to confirm. For now you should be able to deactivate the workflow. -Paul

Hi Tony, Are you referring to the Pulseway PSA? If so, you will need to enable a workflow for that under Admin -> Business Process -> Workflows (like 'Notify Client when a Note is Added'). -Paul

Hi there, I'd like to look into your case. Can you please create a read-only account for me on your Pulseway instance using the email address paul.csiki [at] pulseway [dot] com? There's no need to tell me the password, I will just reset it when you've created the account. I'll investigate the problem right away. -Paul

You can do that but why not use the built-in script that enables the Pulseway Maintenance Mode a few minutes before your snapshot starts? -Paul

Hello Maruco, Thank you for raising this issue with us. We will definitely review your support case to improve the quality of our support responses, let me apologize for the poor experience you've had with us. While it is true that most of our development team is booked with an upcoming release we definitely can handle escalations. For the systems that you no longer have access to, you should be able to remove the RMM agent registration from the Account -> Manage Systems section of the WebApp, this will also free any allocated addon licenses too. Do remove the systems that you no longer have access to in order to release your AV licenses and then send me a PM. I'll arrange a refund for the antivirus licenses you were charged for and did not use. -Paul

Pulseway doesn't require any ports to be opened in inbound. We only use 443 in outbound. I'd suggest whitelisting the Pulseway executables in the firewall. -Paul

Hi Jason, The network monitoring feature is only available for the Team plan. If you are on the Team plan it should show up on the left menu as "Networks" underneath "Systems". -Paul

Pulseway remote control is a premium feature that is only available once your account has an active subscription. -Paul

Hi there, Pulseway defaults the system name to the NETBIOS name which is as you've said, limited to 15 characters. You can easily change this from the Pulseway Manager app to a more meaningful name. -Paul

Thank you. We're looking into the problem right now. -Paul

Hi there, Can you also PM me with the system.log file (you can access it using the Console app - CMD + SPACE -> Console). We'll investigate this right away. -Paul

Hi there, To reset the devices from the deployment successful tab simply run this PowerShell command: Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\Deployment\Systems' -Name 'Count' -Value '0' -Paul

Hi Steve, Pulseway doesn't support Solaris right now. You can however have a Windows system in the same network as the Solaris machine to act as a network monitoring probe then enroll the Solaris machine as a generic network device which will allow you to monitor ports, SNMP variables and SSH into the system. -Paul

Hi Lane, Pulseway checks and installs updates every 24 hours. Do you have an on-premise server? We're releasing the on-prem 8.5 update on Monday. -Paul

Hi there, Many thanks for the report. We've resolved the issue and everything should be back to normal now. -Paul

Hi Ricardo, I'll get one of my colleagues reach out to you with instructions on how you can upgrade your plan. -Paul

Hi Brant, Thank you for your report. What operating systems are failing those scripts? Also is the impersonated user part of an Active Directory domain or it's a local user? -Paul

All you need to do is add another monitored system license and it will automatically upgrade the 2 systems you have included free of charge. -Paul

Hello, You can purchase a subscription at https://my.pulseway.com/main/subscription/manage. -Paul

Hi @StevenB, I'm not familiar with IBM i but if it's a Linux derivate you can try to see if you can install the RPM page on it: https://pulseway.com/downloads. -Paul

Hi Raji, You can reset your password at https://my.pulseway.com by clicking on the forgot password link. -Paul

I've recently built this script which also identifies the serial number of the disk to fill in the ID field: $query = 'SELECT VolumeSerialNumber FROM Win32_LogicalDisk where DriveType=3 AND Name=''' + $env:SystemDrive + '''' $serialNumber = (gwmi -Query $query).VolumeSerialNumber $count = 0 # rule 1: < 5000MB - Elevated Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Id' + $count) -Value $serialNumber Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Percentage' + $count) -Value '15' # not used Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Priority' + $count) -Value '2' # elevated Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('SizeMB' + $count) -Value '5000' Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('UsePercentage' + $count) -Value '0' $count = $count + 1 # rule 2: < 2000MB - Critical Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Id' + $count) -Value $serialNumber Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Percentage' + $count) -Value '15' # not used Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Priority' + $count) -Value '3' # critical Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('SizeMB' + $count) -Value '2000' Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('UsePercentage' + $count) -Value '0' $count = $count + 1 Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name 'Count' -Value $count Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor' -Name 'SendNotificationOnLowHDDSpace' -Value '1' -Paul

Hi @Hermann, I've activated the trial. Enjoy ! -Paul

Hi there, We don't support external hard drive sensor monitoring at this time however we will definitely consider it for the future. -Paul