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Everything posted by Paul

  1. Glad to hear you've managed to add your system. To increase your notification limit and enable remote control you just need to purchase an additional system license. This will upgrade your whole account to the Starter plan and make the 2 free systems go to the starter plan too. -Paul
  2. Hi Beng, Welcome to the Pulseway community. Make sure that you don't enter a space character after or before your username. If this is not the case, please PM me your username and we'll take it from there. -Paul
  3. Hello Arnd, I've responded to your email. Basically, the easiest way would be for you to have Pulseway take over the already installed Kaspersky Endpoint Security product and from there you'll be able to uninstall the product normally. -Paul
  4. Hi Patrick, Our patch management feature will only restart the OS if the windows update component says a reboot is pending. I can help you fix the script if you share it here too. -Paul
  5. Hi Jason, The remote control functionality for iOS devices is already available for paying customers. If you have a free account drop me your username and I will be activating a trial subscription. -Paul
  6. Thanks for sharing this! Glad to hear everything works now. Have a great weekend as well! -Paul
  7. That's odd, have you tried an online SMTP test tool like this (https://www.smtper.net/)? If this shows the same error you may need to reach out to their support to see maybe you're missing a setting. I am not familiar with Office 365. -Paul
  8. Hi Joe, A couple of things you should try: Use the same FROM address as the username If you have 2FA configured try using an App Password Make sure you use encryption and port 587 Use a username in format of user@domain.com instead of DOMAIN\user Let me know how it goes, -Paul
  9. I'd like to point out that disabling Windows Update related services is a very BAD idea. We've seen cases on Windows Server 2016 where if you stop, disable the Windows Update service, then use the GUI to check for available updates, the windows update component will crash and corrupt the system in a way where dism and sfc couldn't repair. Just something to keep in mind. -Paul
  10. Hello Paulo, That reset code expires after a while. Did you enter it right after you've received it? -Paul
  11. Thanks for letting us know. I've issued an internal bug report for this to be enhanced. -Paul
  12. Hi there, I've sent you a PM to discuss your login problem further. -Paul
  13. Hi Tob, Are those agents online? If you no longer want the policy to be assigned, change it from Server Admin -> Configuration for the org, site or agent group where it's assigned. Make sure you set it to No Policy so you can manually manage the policy assignment. -Paul
  14. Hi Colm, Yes, if you remove the system from Pulseway it will also release the Webroot association however you should check on the Webroot GSM console if the system is still registered there and remove it. -Paul
  15. Hello Richard, We are looking for integrating with Bitdefender in the next quarter. We'll be looking into the "cancel installation" command. -Paul
  16. Thanks Susanne for the report. You're right, it seems that Kaspersky just needs a while to start. We're going to be adding a delay for that notification. -Paul
  17. Paul

    Request Limits?

    The API limits are different for each endpoint. What endpoints are you calling? -Paul
  18. Personally, I'd keep the Pulseway integration active for the whole lifetime of your API. This way you'd also be able to post metrics for the API like how many requests you're getting per day and receive commands straight from the Pulseway app. The possibilities are endless. -Paul
  19. Hi there, By calling the first two lines you've quoted you're registering the application with Pulseway and it will start showing up as online on my.pulseway.com until you close the application or call the .Stop method. Group is a legacy feature, just send a value there and the system will register under the Legacy Agent Group (gets created automatically). Then you'd be able to move the system from the Configuration page into the group you desire. That looks good but I would also display some information about the application so I'd subscribe to the OnDetailsRequest event and in that method I'd call Service.Instance.SetDetails(groups); to send the information back to the server. I'd also avoid calling Stop unless the application is stopping as this will only keep the application marked as "online" in Pulseway when you send notifications. -Paul
  20. Hi Michael, Thank you for your feedback. We'll see what we can do there. -Paul
  21. Hi, sorry for the delay. I've activated a subscription on your account for two weeks. Enjoy! -Paul
  22. Hi there, The best course of action would be to have an adapter software that sits in the middle, receives notifications from the 3rd party cloud systems and then forwards them back to Pulseway using the .NET or Java Cloud API (link). Basically you'd register an application with Pulseway, you'd be able to offer information to the Pulseway clients when it's requested, receive commands and also be able to send notifications. -Paul
  23. Hi there, Try extracting https://updates.pulseway.com/update.zip on M:\, then attempt to uninstall the product once again. -Paul
  24. Hello, For sure, a SQL Express should do as it's only limit is the 10GB per database which won't be reached that easily. As for disk space, I'd worry more for the OS and SQL Server consuming disk space than Pulseway so I'd say 50GB to be sure. -Paul
  25. Correct, purchasing the third license will activate remote control. We do mention on the plan comparison that the free plan doesn't include Remote Control. -Paul
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