Jamie Taylor

RESOLVED. Someone fixed it. Now able to access the "Sites" tab and edit as needed.

Currently we are using the email parser in our PSA which works fine but the tickets page does not update/show new tickets without refreshing the page, is there a way this could be done automatically? I began using an Edge add-in to automatically refresh the exact URL that is the tickets page but now the add-in has been removed from the store I am back into this issue again. I would be very interested if such a feature could be added as we would be able to respond to new tickets much faster this way.
https://psa.pulseway.com/react/servicedesk/tickets

I agree this really needs to be added as a feature request.. 

Hey @TimStark,
Please PM me the details and I'll work with you on getting it done. We do not provide any way of removing archived notifications within the product but we can organize an once-off exception for you to permanently delete the data but we'll need to go through a couple of steps, including identity verification.
-Paul

I am having an issue where nothing is put into the custom variables.  Through trial and error running the commands in Powershell, I see that the commands that run CLI.exe give an error "Missing Pulseway execution cookie".  I'm assuming there's something I'm missing?  I was able to produce this error by adding -NoNewWindow to the end of the CLI.exe statements, otherwise it wouldn't report the error.
Ex. Start-Process -FilePath "C:\Program Files\Pulseway\CLI.exe" -ArgumentList ("setVariable recoverykey ""$recoverykey""") -Wait -NoNewWindow
Edit:
So I figured out what caused this error, I have the Powershell User Impersonation enabled to a domain account.  When I unchecked that box, everything worked.

Thank you Carl for sharing a very useful script. I am only using the last section to start with just to log the Bitlocker status and backup the key.
This saved me a lott of time!
 

Im not sure that is possible currently with workflows.
Ive setup patch polices applied to Sites, Orgs, or agent groups via "Server Admin" and "Configuration"
These also inherit from top down. Based on what agent installer file we give it will send the machine to the right group, Then the patch policy is applied.

Once thats complete, You should be able to setup the workflow to "Run assigned patch Policy".


 
Hope that helps!

I just ran over this topic. If you set the options like explained above patch management also won´t install cumulative updates for the systems since they contain the version number as well.
So i changed the global rules according to this. Be aware it´s language sensitive, if the description is in another language than english or german, you might need to set it to your specific language

Hi Paul,
Thank you for your reply.
There seemed to be an old system that was attached. I have now removed this so hopefully, everything should be correct now.
I will provide an update if this is not the case.
Kind Regards,

Tamoor

After working with support we found out what the issue was!

The "Delete Notification" required waiting on the web app to run that, and the workflow got out of step and failed.

Fixed this by moving "Delete Notification" to the end of the workflow. Multiple scripts run with Custom fields and variables no problem!

Currently when clicking on the Pulseway system tray icon, only two things appear - 1) Request Support and 2) About Pulseway.
With most icons, when clicking on them their application opens up.
Please could this be added for Pulseway on the desktop.

Hi Jitesh,
Your script is writing to "Current Users" but the Pulseway agent runs as a local system account. When you test via Powershell ISE, you're running it under a specific user account. When executing via Pulseway, the agent is executing it (as Local System, not a user account), which means, if the script runs successfully, you'll likely see your keys put into the physical registry location for Current Users, which is in "Computer\HKEY_USERS\.DEFAULT\..."

HI All,
I am trying to enable SSO on my endpoint running Windows 10 x64 by running the below PowerShell Script through Pulseway RMM, however the Task runs successfully, but does not execute on the computer and doesn't give me any errors. I have however ran the script on Windows PowerShell ISE locally on the computer and it executes without any problems. Please can someone help me understand why this script will not execute on the endpoint via Pulseway RMM. i have however ran other scripts on my test machine and they work, but for some reason this one doesn't seem to want to execute.
PowerShell Script:
# Set variables to indicate value and key to set
$RegistryPath = 'HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\microsoftazuread-sso.com\autologon'
$Name         = 'https'
$Value        = '1'
$Path         = 'HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\microsoftazuread-sso.com\autologon'
# Create the keys if it does not exist
If (-NOT (Test-Path $RegistryPath)) {
  New-Item -Path "$Path" -Force | Out-Null
}
# Now set the value
New-ItemProperty -Path $RegistryPath -Name $Name -Value $Value -PropertyType DWORD -Force
 
 

Hello,
 
I have just registered and configured two Linux-based systems (both openSUSE Leap 42.3) and have been able to receive notifications about system down/up events as well as notifications about services not being started. This works perfectly well.
 
What received my attention is that:
* Shutdown notifications are not being sent. I have found out on this forum that this may be caused by the event being sent after the network interface has been taken down, so I am just ignoring it. Nonetheless: can you confirm this behaviour?
* Notifications about user login events are being sent correctly, whereas notifications about user logout events are not.
 
The latter is a minor issue to us, but it creates a difference in how Linux systems behave when compared to Windows systems. So I am still curious whether or not this is a know issue or something is wrong in our configuration. If this issue turns out to be a known one I will document it in stead.
The relevant line: <UserLogsOut Priority="2" Enabled="True"/> under <Notifications>
 
Thanks in advance, Tijl

Hello,
 
This post has been dormant for a while, but the problem is still persisting.
 
Some extra/new information that may be relevant:
- Our endpoint policy sets notifications for both events (login and logout) to enabled with priority low (3 in the config.xml)
- In the config.xml both events confirm these settings, they both are set to Enabled="true" and Priority="3"
- I have just installed the Pulseway Agent on a Debian-based applicance (Bullseye, deb-based install of the Pulseway Agent) and both notifications are correctly being sent, it goes wrong with the same settings on our two SUSE distributions (openSUSE Leap 15.3, rpm-based install of the Pulseway Agent)
 
Can you confirm this behavior?
 
Kind regards,
 
Tijl Schoonenberg
DESAN Research Solutions

I figured out my own problem.  I had uninstalled the app prior.  But the Service was still active in the list, hanging out.  I installed Autoruns to find the file and eliminate it.

Once it was gone, I downloaded the other Pulseway installer I had found in the list.  It finally installed all the way and I just logged into our server manually.  It's working now.

Hi,
I've got a HTPC windows 10 with pulseway monitoring it. Every so often I get notified the PC has gone offline. I think it's because it doesn't have a static IP which I'll fix later.
Getting it to go online is just a simple turn the pc off and on. I am wondering if it's possible to setup pulseway to restart the pc when it sends an offline notification? This would solve my problem for now.
Thanks for any advice :)

We are busy setting up the integration between Pulseway and Autotask.
When signed into the server, opening Pulseway Manager 8.50, and going to Settings>Autotask we can enable the Autotask integration and enter the credentials for the account.
After that the Account and Queue dropdowns become available with the company and the queue that the tickets needs to go to and this works as expected.
With the amount of servers that we manage we want to roll this setting out using endpoint policies.
We go to the webapp, create a policy, go to other settings, select Autotask.
After we entered the same credentials as we did in Pulseway Manager the dropdown menu's don't fill with the companies or queues which makes us unable to configure and test the setting.

What could be the cause of this not working as expected?

Hi there,
If you have configured the Autotask integration from the Integrations page in the WebApp, you do not need to configure it again within endpoint policies. You get to pick which RMM Organizations, Sites and Agent Groups will forward notifications into tickets from the integration page.
-Paul

Hi Paul,
That explains why the lists don't automatically fill.
I've signed into the Pulseway web app and on the left I see Integrations but only see Slack and no Autotask related integrations nor a way to add something there.
Am I simply looking at the wrong location in order to get this set up or do I miss something?

Additional thought: It's funny that the dashboard has room for 8 widgets but only 3 are available. I realize you could have the same widget for different groups of computers, but still...

I'm evaluating Pulseway. It could potentially replace multiple tools for us. The price is right and the functionality seems competitive. However, the dashboards are... abysmal. I was just reading a thread from 2 years ago requesting a dashboard widget that shows systems that need updates. It's still not there. I honestly expected to find that Pulseway was a new product, or at least that dashboards were a new feature, but after 2 years I would expect them to be much more mature.
Things I'd like to see:
Update Health widget (X number of computers need critical updates) Storage widget (for instance an individual file server) Service health (port xxxx is responding on IP x.x.x.x) Edit button directly on the dashboard (instead of going to manage, then edit) Bandwidth (since you already have some SNMP support, it would be nice) These are just off the top of my head. Please give some TLC to the dashboards.

Hi folks,
Anyone have this issue and know a fix? Maybe I need to update or enable something on the agents, IDK. When using Private Remote Desktop Sessions (new feature);
We are using Pulseway RMM On-premise 
Launch a new Pulseway RDP Session - I provide local computer credentials and get 'Value cannot be null. Parameter name: value' Launch a new Session using Microsoft RDP Client - 'An error occurred while trying to start the remote control session (131084)

Sorry for the stupid question (probably) but scripts arent my strong point.
In the example below, do i remove the quotes in the sections like "Enter the saved AuthenticationToken from the machine you've just configured"  when i replace with the required info?
 
TIA
Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AuthenticationToken -Value "Enter the saved AuthenticationToken from the machine you've just configured" Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AuthenticationTokenCtrl -Value "Enter the saved AuthenticationTokenCtrl from the machine you've just configured"

I am trying to configure my PSA instance to notify a client from a response via Ticket Note. This makes it easier on our IT Team as it is similar to how our other ticketing system was. However, when I select Add Note in the ticket, the drop-down for From Template never populates.
 
I have successfully created a general response template and a workflow to "notify the client of a note added" using my "general response" template as that email template -- I have tested and is working properly. I have also created my "own" template for a password reset but cannot figure out why the From Template drop-down will note populate with any templates.
Unless there is an easier way to directly reply to a client, I haven’t openly seen it yet or am probably just passing over it.