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Everything posted by dpbklyn

  1. It would be awesome if we would click on a machine name in the PSA and Pulseway would bring us directly to that machine so we can work on it. Thank you,
  2. dpbklyn

    Email Parser

    I have resolved this is kind of a kludgy way...I have created an email rule that look for a particular code in the subject line of the email so if I put !CLIENT it will assign that ticket to a particular client. it will not assign it to a particular user, but this is better than nothing.
  3. When you add the functionality for duplicate alarm, it would be great if we could escalate the ticket based on the number of time a particular alarm is struck. Maybe this would be better functionality in the RMM. "Only open a ticket if X happens 5 times in YY period."
  4. dpbklyn

    Email Parser

    I have, but this doesnt work if they send ME an email and I forward it to PulseWay. THOSE emails end up being listed under our company, not theirs.
  5. Is there a way to monitor the temperature on a machine on an on-going (or logged) basis? I would like to set a notification to be sent when the Core Temp reached xx degrees. I see that it is monitored in the hardware section, but i can't find a place to trigger an event. Thakn you,
  6. dpbklyn

    Email Parser

    It would be awesome if the email parser went a little deeper. Sometimes a client emails us directly and we forward that email to Pulseway to open a ticket. The problem with this is that it opens the ticket using our company as the client. It would be great if we could get the parser to look in the email headers to find the address that the email originated from and use THAT to assign and client and user to the ticket. There are other ticket systems that do this. Alternatively (though not as elegant), It would also work to put a flag in the subject line like "@CLIENTNAME" to get the email assigned to the client. Is there a way to do this with workflows?
  7. Hey Paul, Is there a timeline on this release? I was just trying to automate some tasks and got totally tripped up because the Rules were deprecated. Thank you,
  8. I see that this is part of the agent as "Rules". To me, this seems like something that should be separated from the agent and live along-side the other automatons. Whoops, it looks like "Actions" has been deprecated. Is there a new way to do this?
  9. Is there a way to kick off an automated task based on a notification or alert. For Example, if we get a notification of a disk getting full, I would want the automation to run: <Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket> Is this possible now, or should this be a feature request? Thank you, dp
  10. dpbklyn

    Exclude Disk

    Is there a way to exclude a particular disk (e:\) from the storage notifications?
  11. I would love to get a script that can set the Client name on HW assets in the PSA.
  12. Hello, I am trying to automate our on-boarding process as much as possible. Is there a way to upload software to Pulseway (an A/V Application in this case) so we can trigger a script to install it on endpoints during on boarding? Thank you, dp
  13. Hello, Is there a way (using pulseway) to move executables to the remote machines so we can run them locally?
  14. Hello and TYIA~ I am trying to put together a work flow that will hold a ticket for 7-days once we believe it is complete. Once assigned to a particular status, I would like the ticket to stay open for 7-days, then if there are no further updates, close itself. Does anyone have anything like this they wouldn't mind sharing?
  15. I have a batch of systems that are not taking the updates automatically. What is the best way to force them out? The Agent 6.0 isn't updating automatically
  16. It would be great to be able to merge tickets.
  17. Yes. thank you! Since I am a newbie, I have been tweaking our baseline and I'd like to apply it to agents that are already deployed. It sounds like EX/Import will be what I need.
  18. Hello and Thank you in advance. What is the best way to setup monitoring on an agent and then push that agent out to all desktops? Would doing an EXPORT/IMPORT on Group Policies accomplish this? Thank you, dp
  19. Is there a way to lock out access to make changes from the WebApp? Thank you, dp
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