Maybe someone can shed some light on this.
Using the PSA system, I have gone several times now into the Service Desk module, selected hardware assets and assigned them to their respective clients. Every 24 hours or so, as I am entering in tickets and trying to assign a hardware asset to those tickets, I am finding that a bulk of the hardware assets are reverting back to my company as the client asignee. I have have to repeatedly go back and re-assign those hardware assets back to the clients. Besides the colosal waste of time, it makes me wonder if any other information is not being retained in the databse.