General

The Pulseway Referral Program is finally here, and we couldn’t be more hyped to share it with you! 🎉 Becoming a Pulseway Ambassador is super easy. Here’s how you can get started: Click the link that fits your region and fill in your details (name and email) Get your exclusive ambassador link Share it with your friends, family, neighbors, acquaintances – basically anyone! 💰 The best part? As soon as someone buys a Pulseway subscription through your link, your reward will be on the way! Check if you’re eligible to join the program here: US Program Europe Program ANZ Program Be among the first to score that gift…

Pulseway 9.14 just dropped, bringing you more control, flexibility, and automation to make IT management smoother than ever. Here’s what’s new: 🔒Apple MDM Enhancements Managing App Store apps on macOS just got easier! With the new Apple MDM Applications profile, IT admins can: ✅ Auto-deploy apps across devices for seamless installations ✅ Automate app updates with zero manual effort ✅ Track installation & update statuses for better compliance Now powered by Apple Apps and Books (formerly VPP) for streamlined app management! 🔧Patch Management Upgrades We’re giving you more control over Windows Updates, even outside of Pulseway: ✅ Expand…

The update you've been waiting for has arrived, packed with features to make IT management smoother, faster, and more efficient. Here are some key highlights: 🍏 Apple Business Manager Integration for MDM: Set up devices for automatic enrollment in MDM as soon as they're turned on! With zero-touch deployment and mass deployment across all Apple devices, there’s no manual setup needed! 🖥️ Remote Control On Demand: Technicians can now gain temporary remote desktop access to computers without an installed agent, even if users lack Admin permissions. Enjoy unlimited usage, instant access, and agent-free connections. 💾 Datto Endpoint Backup Integration: Get eas…

Dear users, Pulseway has recently launched a major project to improve the service for customers hosted in our North American data center. This will see all North American, South American and Asia Pacific customers, currently hosted in the US, move to a more robust, performant and secure data center situated in New Jersey. As we are sure you can appreciate, this is a significant project so we will be migrating customers in phases over the coming weeks. Your account manager will be in touch soon to work with you to plan your move at a time that works for you. However, if you wish to be included in one of the early phases, please contact your acc…

Hi All, Following on from the email you were sent on Thursday 30th November, I am writing to confirm the date of your migration to the new European data centre. Your Account Manager will reach out to you with more information regarding your migration date and time and for more information on the move and what it will mean for you check out the following article https://intercom.help/pulseway/en/articles/8656795-migration-of-eu-data-center This migration will deliver improved performance as we continue to grow, as well as giving you access to the Reporting advanced templates that deliver a whole new level of insight into your environment. …

It would be beneficial if we could close/cancel/deactivate our accounts without contacting the support, which is not an easy thing btw. Please get in touch so we can perform the service cancellation.

Tired of babysitting new machines just to get them patched right? We get it. You’ve got better things to do than click around chasing every new install like it’s a rogue Pokémon. Here’s the scenario: A new machine shows up. Instead of waiting on a manual trigger or even a regular notification schedule, Pulseway gives you the option to work ad hoc or notification-based. As soon as you install Pulseway for the first time, you’ll get a "system registered" alert. That alert is your magic trigger. From there, you can kick off a workflow like this one: Trigger Workflow: Use the "system registered" alert to start the automation engine. Assign Patch Policy: Automatically run…

Hi there, This has been happening for a few months but been getting alerts for a Windows Update Pending file operation which requires a reboot to complete, that I don’t seem to be able to clear, as soon as I restart, clear notifications and it returns immediately. I do want to be getting reboot required notifications if windows updates needs it but even if I log onto the machine and manually check windows updates there is no need for a reboot.

When will 3PP incorporate support to patch and maintain newer versions Python?

Hi, I do not know for how long, but I guess it might be related to my recent mandatory migration of my account, I am missing at least those modules: Hyper-V VMWare Active Directory Is it that with migration my account degraded, or is this some bug?

Sometimes, we encounter users not wanting to install an agent on certain devices, like a C-suite executive’s laptop, or you need to assist a customer on an unmanaged device. With Pulseway Remote Control On Demand, it's quick and simple: Create a session and name it. An invite is sent automatically to the user’s email, or you can copy the session link manually. The user downloads a small file from the link and runs it. In the WebApp, the session status updates from "session requested" to "session ready". Click "Connect" to launch the Pulseway Remote Control app and gain access to the guest machine. Once connected, you get all the usual…

Hi, We are facing the following issue. Our systems in Devices -> Device Management are showing the uptime e.g. "Online for 13 days, 17 hours, 23 minutes" while this is not true (device recently powered off/powered on). This causes quite a bit of frustration for the end users, as we have enabled a policy that indicates that a laptop should be restarted if it has not been restarted for more than 10 days (one of your standard workflows). Now our end users are falsely receiving the message that their laptop has not been restarted in the past 10 days while this is the case. Is this a known problem and what can be done about it? T…

Pulseway 9.14 is here, and we’ve supercharged Mobile Device Management (MDM) with awesome MacOS 3PP patching and game-changing App Store Management! What’s New? Patch 3rd Party Apps on MacOS effortlessly! Automate App Deployments – No more manual installs! Track Installs & Updates for complete compliance! Apple Apps & Books Integration – Manage licenses like a pro! NEW Security & Management Features 🚀 Erase and Lock Device Commands with ease! Enhanced Device Insights – See app versions, update statuses & more! iOS Software Update Configs – Keep devices up-to-date seamlessly! 💡 Bonus: Mov…

Dear support, We are having some network devices (HP OfficeConnect switches) and a UniFi network with UAP-AC-PRO access points. How do we have to setup SNMP so that we can monitor the devices? We have added them manually in our site map, but all we can see is a ping round trip. When adding SNMP variables with OID settings from the devices, we receive no information. Is there a way so we can receive more information or are there some additional steps that need to be taken in order to make this work? When going to "View SNMP variables" we see the following: Thanks in advance!

I found following entry in your HowTo section of your Blog: But i did not find this in the WebApp ???? Where is this now ???

Dear Pulseway Community, is there a way to propagate the password to the systems that are registered via the account we want to change the password of? The account has about 130 registered systems and we don't want to replace the password manually on each system. Best wishes, Norman

Morning All, For some reason our Critical nottifications have stopped creating tickets in the PSA - Have checked mappings etc and all looks OK. Integrations of Accounts/Assets is working fine. Nothing in the logs. I can create a workflow to sync an alert but ideally need the notification to create a ticket autotmatically - Does anyone know where I can look or what I can do to get this working again? Thanks Matt

Hi there, This has been happening for a few months but been getting alerts for a Windows Update Pending file operation which requires a reboot to complete, that I don’t seem to be able to clear, as soon as I restart, clear notifications and it returns immediately. I do want to be getting reboot required notifications if windows updates needs it but even if I log onto the machine and manually check windows updates there is no need for a reboot.

Since Pulseway forced an update to 9.7 roughly a week ago connecting to clients has been extremely difficult. Almost 100% of the time when attempting to remote control via the app it sits at "Starting remote control Session..." for about a minute before giving the message in the attached image "Connection timeout while trying to start the remote control session." Sometimes the systems you are trying to connect to will go offline in Pulseway after the failed attempt; however, they are most certainly still online since I can RDP from systems right next to them that I also happen to be connected to via Pulseway. They will come back online in Pulseway a minute or two later a…

I removed managed updates from a client who is attempting to upgrade to Windows 11. It's been about 20 minutes, I've restarted the Pulseway service, but I still get an error saying that "Your organization manages updates on this PC". How long is it supposed to take before the policy updates on the computer so I can upgrade it to Windows 11? Or is there a way to force a policy update from the computer?

Hi Folks, Just making sure I'm not the only one still having problems since the outage earlier today? - My mobile app is showing me computers as not powered up, but I know they are up. People are looking for support, I tell them to turn on their computer and they are already on. - I tried to install Bitdefender, the options are: - Don't have the plus sign to add anything - Only option is Webroot - I select Bitdefender, make my selects and when I click Install, screen flicks and I'm back to the Web login page. Thanks, Craig

Pulseway is down. All domains, web and app.

Good Day, Does anyone else have an issue with the bottom panel missing on any of their Windows 11 agents? I cannot access the "Click here to allow changes", "Import Settings", "Export Settings" or the Knowledge Base buttons. I am seeing it on other agents. We uninstalled the Pulseway agent several times, deleted the program files and even cleared the Registry PC Monitor password values and even after re-installation it does not re-appear. Can anyone tell me if there was a change in the agent or something that needs to be done to restore visibility, thanks.

Hi, apologies if this has already been asked but I couldn't find a direct answer/fix for this myself. Essentially, I have reinstalled Windows on one of my machines and rebuilt the machine itself (hardware wise). When I download the manager onto it, I go to register the system and it accepts my username and password but tells me that there are no "agent Groups" available and so prevents me from registering it. I didn't have this issue when I installed pulseway the first time around on this device (before I had to totally reinstall win 11 to fix a weird bug that had crept in) I am using a free account and so have removed the previous iterations of pulseway for this mac…

I have 1 Debian computer for which Wake Up works. I have 1 Windows computer for which Wake Up works. Now I have build one new Windows computer on which Wake up Command Failed, while sending a magic package in a differtent way the computer wakes up. Now I have on the first Windows computer Debian installed, Wake up Command Failed, while sending a magic package in a differtent way the computer wakes up. So for all new agent installs, wake up does not work anymore :-(