Installation & Configuration

Marius, I have sent an email to the support but I guess I will never get your answer, as the mail coming from PCM won't arrive anymore into my mailbox. I'm using a Gmail domain account. Last time I was also surprised that i couldnt get any email notification from your system, Your emails are not in spam, i have added your support address to my contact list and i still can't get anything. Would you please solve this issue. Thank you very much in advance !

I have installed the client on most of my servers, now when I click the button to reload my account from the administrator console, I get the following error. System.WebService.Protocols.SoapException: server was unable to process request.. MM.Monitor.WebService.InvalidAccountException: invalid Username or password 295. Any help is appreciated. thanks, Larry

I have the Enterprise Server successfully installed and it runs with a few exceptions everything smoothly. My questions: My monitored systems is in the same IP network as the Enterprise Server are displayed for the external IP the internal. For Linux servers even just the gateway address is displayed. Push notifications on the iPhone also does not work, email is fine. Am grateful for each approach. Greetings from Switzerland CHBIE Translated with Google Translator --------------------------------------------------------------- Ich habe den Enterprise Server erfolgreich installiert und es läuft bis auf einige Ausnahmen alles Reibungslos. Meine Fragen: Bei…

Hi all I've installed PC Monitor enterprise with trial license and installed the windows agent on 2 systems. I can monitor 1st system without any problem but 2nd system has not been added to the system list on the enterprise server. I can validate the account on the 2nd system I also can see service details or Account details on that system but it has not been added to my system list so it is not being monitored. Any idea whats going wrong? Thanks

Hi guys, Lately I've noticed that the notifications are not in sync, with the associated accounts. If i delete a notification (as an associated account) it most of the time it will not be delete from all the other associated accounts. Then i'm forced to delete the not. per account.. Do i have to change some settings in the enterprise server or is it because of the amount of associated accounts?

I am trying to install Enterprise server. I am on the Windows Server 2008 where I installed the Enterprise, (PC Monitor Enterprise Server Administrator" and whenever I try to "Save All Settings" I'm getting a web server error "Unable to connect to the remote server" Then I get "Operation Complete" Also if I try to connect to the web interface from my desktop ( http://pcmonitor.<hidden> the FQDN) I get "403 Foridden:Access is denied" I have these ports opened on my firewall, 80, 443, 25, ssh I have a public IP with a NAT to the internal IP Registered the FQDN I believe SSL was acepted when I installed the Enterprise software. I also tried to install the …

What are the ports required to be opened up for the enterprise server to be accessible via clients and dashboard. Thanks Andrej

We have in our own business office 10 servers. In total with our customers we have about 50 servers. We would like to install the Enterprise server in our own business office. But what if the Enterprise server is offline? (server down or line down). We can host the server in another datacentre but it could always go offline for what reason it is.

Any one want to share info on the hosting setups they are using? I was hosting internally and moved my server to Amazon ec2 with VPC. I monitor approximately 30 machines. My cost is going to be around $50 - $60 a month. Would like to hear feedback from other Enterprise Users....

Hello. We have the on premises dedicated server up and running and the agent installed on a number of servers. Everything works great on the internal network. We can use the dashboard, web interface, etc. , everything no problem. However, when we try to connect to the web interface from the internet, we get to the login screen but nothing happens after you enter your login credentials. There is no error message, or anything, it just sits there. The insde server is named like this example: server1.ourdomain.com and the agents on the servers point to this. Outside, we have a subdomain set up with our domain hositng service for pcmonitor.ourdomain.com and we have this in …

Our SSL certificate recently expired and I had our certificates renewed. I imported the certificates into IIS and verified they were imported both in IIS and in the Windows Server 08 certificate manager. However, I browse to our pcmonitor web portal, there is no site running. Also, while trying to connect using the PCmonitor manager and clicking the "validate account" button, the following error message appears: Anyone have any ideas? Thanks in advance.

Dear Support Team, I am using PC Monitor Enterprise version. I want to know how can I upgrade all the servers to the latest version. Kindly reply soon. Regards, Ibrahim.

I'm trying to set up the Enterprise Server, but I cannot install it because it will not accept my SSL certificate: --------------------------- PC Monitor Enterprise Server Installer --------------------------- An error occurred while importing the certificate. Make sure the password is correct. --------------------------- OK --------------------------- I've exported the private key multiple times, making sure I don't mistype the password, but PC Monitor will always give me that error.

i extend my enterprise servers capabilities by own applications and i use the pc monitor logon (username/passwort) to authenticate. i had to notice that my notification router (the app) cannot be used anymore since the passwords are salted before stored into the database. has the salting started with an update of the enterprise server? i didn't install/change something. i need to know the salting algorithm to make that working again, i have to be able to calculate the salted-hash outside the enterprise server in my own application.