Feature Requests

Something I have submitted before is in the mobile app, the ability for a technician to enter a time entry for a ticket is not very intuitive. it requires that the technician remember when they started, how long they were there and then create the time entry after they are finished with the service. it would be better if they could go in to the ticket, and just start a time entry, enter the title and then it tracks the time for them and then they would just come in when they are done and just stop the time entry and enter some notes. this removes the need for the technician to have to remember things like time started, duration they were there. is there a possibility …

Greetings, Please consider adding SSO for End User Accounts via SAML 2.0. SSO would need to be set at the "Customer" level to allow for multiple customers' SSO(s) to be set up. Thanks.

Many other RMM platforms already have this feature available. We can setup our own email service already with SMTP or OAuth, which is great but can be a hassle with current day e-mail security measures. It would be nice if the Pulseway RMM platform was natively capable of sending email notifications without additional setup. For example, for our use: we would normally have a distribution group setup, alerts@business.com. We would have Pulseway send all notifications there to be reviewed and handled. As it works right now we would have to use one of our own accounts or pay for another email account for the purpose, for the notifications to be sent, then setup either S…

Pulseway can not auto-close or make one ticket influence another ticket. I wanted this to better monitor endpoint backups. Worked with support on this and it seems not to be possible. I found CeckCentral and that does perfectrly what I want: if a computer has a completed backup, no notification. If a computer has not done a backup in x time, send a notification. Great Dashboads and periodic reports and only 0,50$ per check/month. A BIG timesaver as now I only need to spent time to backup tickets that are actually need my attention. They have integrations with all the wellknown PSA's but not Pulseway. I'd like to urge to get this integration workin…

When a user launches a troubleshooter, it currently does not have the ability to attach machine information to the summary email such as hostname or the results of the script executed. The summary only shows the user information. Add the output of the script along with the system name to ensure an accurate follow-up with the user.

For security purposes and business operations, it would be advantageous for Pulseway to allow MSP's to white-label the systray app and desktop icon. It would be difficult for a hacker to see what RMM software is attached to the system if the entire application was white-labeled. Other RMM's allow this. Currently the systray app only has predefined options. It would be efficient if more options were available for systray like NinjaOne has for there systray application. For instance, when i was recently testing NinjaOne I can have a link to my public knowledgebase, chat with a technician, new user request form, etc... It also allows me to customize icons with my own. NinjaO…

the ability to manage o365 like Datto RMM can

Hi Pulseway, Please add support for WinGet. It's the official Windows packet manager. Pulseway is available in WinGet right now but Jaden of Pulseway Support just told me by email that it's not officially supported by you. Thank you.

Pulseway should introduce a dedicated asset management module to provide comprehensive tracking and management of hardware and software across IT environments. Currently, Pulseway focuses heavily on monitoring, but adding an asset management feature would enable users to easily track equipment, licensing, and lifecycle status in one centralized platform. This would streamline inventory management, reduce manual effort, and help IT teams stay on top of hardware warranties, software licenses, and scheduled maintenance. By integrating asset management, Pulseway can offer a complete solution for IT administrators who need real-time insights into both their systems' perfo…

I was a longtime user of Spiceworks Help Desk for many years (before they did away with on-prem) and it had a specific feature that helped out a lot. They called it Tickets Anywhere. Basically when you received a ticket email, you could reply to it and put commands in the message body. Say for instance a ticket come in and I checked it and saw it was something "Joe" could do, in the body of the reply the very first thing would be #assign Joe . The ticket was assigned to Joe, and the user got a quick response showing we were on top of things. There were many commands you could do just by replying. #add 30m would add 30 minutes to the time spent working on the ticket. #clos…

Several of my clients manage multiple locations under the same company or management structure. I have Pulseway configured to treat each location as a separate site but under the same customer. As designed, the client remote access feature in the v9.7 client portal allows an individual login to access resources from only one site location. This is unnecessarily restrictive. If a customer manages multiple sites they should be allowed to access resources in all those customer locations from a single login to the client portal. This can be done by allowing a "Shift-click" to select multiple site locations in the Pulseway web application. Thank you. Larry

would like a menu to manage active directory so we don't have to click through to a device with the active directory module also would like to be able to browse the forest (see forest tree) would also be good if we can move items into OUs and create new groups/OUs

When you apply a Policy under the Organization, you cannot longer manage it individually. For example, if I apply an Antivirus Policy for the entire organization, and then I need to troubleshoot 1 EndPoint, I cannot longer remove the antivirus for that individual EndPoint I have to go to the Organization and remove the policy causing the Antivirus to be removed from ALL Endpoints. Same thing with Patch Management. I know I can do this in bulks in the corresponding section, go to EndPoint Protection, select all Endpoints and install the AV this way, but WHY? I would like that when I join a computer to a network, this will automatically install the Pulseway Agent, inst…

Please add an ability to create a limited account that has no executive permissions but is able to be logged in permanently on the Pulseway Dashboard application so that we are able to monitor our domains.

Hello, I would like to request a workflow be able to be made to remove signature images when someone emails in a ticket. These images stack up and make it impossible to print out tickets and they are really annoying when someone sends in a picture along with their ticket and you are trying to find the correct picture sifting through all the signature images. Thanks

It would be worthwhile to implement searching for hosts by logged-in username in the mobile app. I like this feature of the web app and miss it on the mobile app side.

PROBLEM In Pulseway, there is a place for tickets with PSA integration. This is clunky, and frankly cumbersome to use. In order to have any sort of mobile ticketing experience, I must download the Fusion app, and use it. Once in it, the interface is not user-friendly, in that I have to search around just to make a simple note on a ticket. That app logs me out after only minutes of inactivity. Compare that to "Fresh Desk" where I'm logged in all the time, and the interface is very friendly. In fact as a former user of that platform, I completed and notated tickets predominately on that mobile app than I did on a computer, because of the "on the go" type…

It would be handy if there was an official Unraid client for Pulseway. Preferably one that installs as a plugin and can be managed from the Unraid UI.

Dear Pulseway, Currently when a customer wants to send in their support request, they can only send a message but no attachments or such. Is this possible or is this feature in the making? Also if an employee of a customer does not have an email registered in the PSA system, does the ticket system still reply to this person if we reply on that ticket?

so if a user sends me an email and i send it on to the helpdesk the ticket should be in the name of the original user and not me only need this for emails sent in by agents we have this on our old ticket system and works well as we don't have to change the ticket contact

We need to add the feature to Disable or can be Disable for some people or for all or so, Accounts and Contacts as no one wants to export everything by some other salespeople or so.

Please add a way to manually run a speedtest on a remote computer. I see requests all over the place but nothing added.. been over 5 years guys. Not a regualr interval, but maybe just as script to check that DSL connection to see if it is having an issue.... MTR would be a nice add as well. I have tried: $a=Get-Date; $web = New-Object Net.WebClient; $web.DownloadString("http://client.akamai.com/install/test-objects/10MB.bin") | out-null; $t = "$((10/((Get-Date)-$a).TotalSeconds)*8) Mbps"; $t and $a=Get-Date; Invoke-WebRequest http://client.akamai.com/install/test-objects/10MB.bin|Out-Null; "$((10/((Get-Date)-$a).TotalSeconds)*8) Mbps" >>…

We would like to store some url's in a custom field and make these actionable from there so one does not have to copy/past the url into a new browser-tab. Therefore a <url> type is needed that makes the inside text actionable and will "goto" that url in a new browser-tab

New to PW and I would like to add the following as an example: One can whitelist IP addresses/ranges. When there is a list of 10-15 items, do you know by head which is what? So asking development to always have in mind if it is handy (or even needed) to add description fields to something. Going back to the IP-whitelisting: aaa.bbb.ccc.ddd Description: HQ bbb.ccc.ddd.eee Description: cbd kkk.lll.mmm.nnn Description: Owners Home fff.ggg.hhh.iii Description: etc I gues you experienced guys can think of other locations where this could give you more/instant overview

Some of the above do have "clone" available. But not everything. I am new to PW and looking in to monitoring I found it is not possible (have not found it) to clone a Configuration\Profile\Folder that holds a lot of needed profiles. That could save some time, time is money 😉 So, I'd like to ask for development to always have the "clone" option in the back of their mind with everything they develop.