Unable to Sign into Pulseway Windows Agent

[Jack Stockley]

After a fresh install on Windows 10, the Pulseway Agent installs, but does not allow me to sign in. When opening the application, I am greeted with this screen 

 

When I click on "Register System" I am greeted with this screen

 

After entering my Username and checking the box "I do not have an instance name", I get this error message 

 

I have re-installed multiple times, tried to manually start the service in services.msc, which gives me this error

I have also made sure my PC is up to date, currently running Windows 10 Home build 19045.2546.

 

Any ideas why I might be seeing this error message/ why the Password field is greyed out?

 

Thanks Jack

[Jack Stockley]

I found a temporary fix for this. Download the previous version 9.0.1 from the Internet archive, register the system, then update pulseway to version 9.1

[Jamie Taylor]

Have raised a support ticket for this query, our team will assist you regarding this.

[JT461]

On 1/24/2023 at 1:48 PM, Jack Stockley said:

I found a temporary fix for this. Download the previous version 9.0.1 from the Internet archive, register the system, then update pulseway to version 9.1

Hey @Jack Stockley, I have been trying to figure out how to download a previous version for months. Are you able to share how you were able to do that?