Hi, does anyone managed to create a Workflow for "Point of Contacts" to approve ticket requests? Got a customer asking to approve tickets before they are worked on, so i need to be able to automate the process.
To be more clear: i need to send a request of approval by sending the POC an email when a ticket is created - change the status to "pending approval" and await for a reply, once the reply is made by the approver (stating in the subject that is %approved% in the subject for example) - change the status of the ticket to "approved" and notify the assigned resource..
I managed to get to the send an email and request for approval part using a workflow, but can't seem to figure out how to handle the reply..
I have installed Pulseway on my unraid server and it has ben working great. I can monitor everything and shutdown/restart the machine. However, wake on lan is not working at all. I have enabled it in the BIOS and in the OS. I can wake the machine using my router, but not with the Pulseway app. In the config.xml file I have WoWAN set to true and the port to 9 (also tried 50000) and it still doesn't work. Is there something I am missing?
P.S. I also have a Windows machine that has WOW working perfectly.
Thank you for your help.
Hello and TYIA~
I am trying to put together a work flow that will hold a ticket for 7-days once we believe it is complete. Once assigned to a particular status, I would like the ticket to stay open for 7-days, then if there are no further updates, close itself.
Does anyone have anything like this they wouldn't mind sharing?
By Your PCMD
6.0 dropped for me this morning. I hate it and I tell you why.
After going through the painstaking process of setting up my Organizations, Sites and Group, I am left with no endpoints visible. The only place I can find them is under Systems > Systems (this needs to be reworded as it is redundant - maybe Systems > Endpoints OR Endpoints > Systems, your welcome for that tip), anyway, while under that location I can see all my endpoints but they are ALL in the wrong location with no way that I can see to move them to where they should be.
There needs to be a way to move them either with a dropdown or a drag and drop approach.
I did log into an endpoint remotely to look at the Pulseway Manager but no, cannot change which Organization, Site or Group it would belong too. However this should be a moot point as there is no way I am going to log in remotely to every single endpoint so that brings it down to only one way of doing it, through the webapp.
Can we get this looked into ASAP as this should be way up there on the list.