Jump to content
itshero

Pulseway app isn't sending notifications

Recommended Posts

I recently got a new phone, which is a Pixel 2 XL and I've noticed I never receive push notifications for when an alert is thrown out in the app.  I have had no issues with any other app throwing push notifications and have not modified any settings in how notifications are displayed on my device.

I am on Android v 9.0 currently if that matters.

Edited by itshero

Share this post


Link to post
Share on other sites

Hi @itshero,

Please doublecheck the settings (permissions) for the Pulseway app. Is it possible that you have selected the settings not to allow the Push notifications when you were asked about it after the installation? Also, please check the Pulseway app settings to see if these options are enabled.

If you want to reconfigure the Pulseway app on your phone, then please delete the storage for this app and reconfigure it.

Share this post


Link to post
Share on other sites

I was never asked to enable the push notifications by the app.  I have cleared the app cache many times, reinstalled, rebooted checked permissions already.

Share this post


Link to post
Share on other sites

Which version of Pulseway are you on? I've had this problem but only since being migrated to 6.0, now I get email notifications which I don't want and is turned off on the web app, and I no longer get push notifications which is turned on, tried toggling the options but no change.

Share this post


Link to post
Share on other sites

Don't know if you managed to solve this but I recently had the same problem and it turned out that my phone had been deleted from the authorised devices in the Pulseway webapp, simply rebooted my phone and it re-registered with the webapp and started receiving notifications.

Share this post


Link to post
Share on other sites
On 9/28/2018 at 5:43 AM, SyntechCS said:

Don't know if you managed to solve this but I recently had the same problem and it turned out that my phone had been deleted from the authorised devices in the Pulseway webapp, simply rebooted my phone and it re-registered with the webapp and started receiving notifications.

Not the case for me.  My device is listed on it.

Share this post


Link to post
Share on other sites

Hi @itshero,

Please make sure that the Push notifications are enabled for your account.

image.png.1fc73012241ee2e9c7eca4366896491d.png

And if this setting is enabled then delete the storage for the Pulseway app on your phone, delete the device registration from the Pulseway WebApp and then reinstall the Pulseway app and configure it.

 

Please let us know how it goes.

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Content

    • By Mecky Phra-Aran
      It would be nice if we also can monitor/manage the smart devices like Android and IOS.
    • By SteveAtVarlink
      I have several non-critical virtual servers that do not start automatically with our Hyper-V cluster that I want to start manually once I know all critical servers are back on line after a cluster reboot, but these do not show up in the list of VMs for each host on either the Android or PC app.
      I only see the 'running' VMs.
      Am I missing something in config of Pulseway Manager (v5.4.7) other than just enabling 'Monitor and Manage Hyper-V'?
      According to this page https://www.pulseway.com/hyperv I should see all VMs configured on a host, and be able to do lots of other things.
       
    • By Andy Raybould
      Hi
      From your PSA overview video I see you have the philosophy of moving away from device applications and concentrating on HTML only for the PSA platform. However, one of the advantages of, for example, a CRM app on my android phone, is that I can call up a contact and I am able to launch my sat nav application with the contacts details already filled in.
      I don't see a way to do this with the PSA.
      I'm currently undecided as to the practicalities of using psa instead of other integrated platforms, other than cost, as someone who is not always in the office and uses a phablet whilst mobile...
      Looking at the number of posts here I suspect there hasn't been a great takeup of PSA?
    • By DigitalDentist
      Is there anyway to show the last 3 scripts that have been ran on a system. Perhaps right below the run automation scripts. Nothing too detailed, but per system it would be nice to see what's been ran recently maybe title of script ran date and complete or failed status.
       

    • By Daniel Messer
      At the moment we use Windows Dashboard 5.1.2 to monitor configured systems during office hours.
      As not all customers are under the same SLA, we don't need all notifications at all times. Outside office hours our support staff is mobile and would like to use Pulseway Android App to receive notifications on problematic systems. But unfortunately there is no option to include or exclude groups, tags, roles or scopes. And there is no way to tell the app just to show critical notifications.
      Are these features already planned for a future release of Android App?
×