Webroot Stuck at "Installing"

[nathan2tall]

When we install Webroot from the "Agent Status" tab in the Pulseway WebApp, it continuously says that it is installing Webroot when in fact it is installed. I can't run any actions until this issue is resolved. What could cause this? 

[Paul]

Hi Nathan,

That's odd, try restarting the service by running the following PowerShell command:

Restart-Service Pulseway

-Paul

[GTDFW]

I have one that says Uninstalling and is in fact installed.  Restarting the service does not work. 

Ay other things to try.

[Paul]

Do you need it uninstalled or you want to continue using it on the machine?

-Paul

[GTDFW]

Continue to use it.  It is installed Pulseway see it uninstalling.

[GTDFW]

I have a few devices this morning with a License expirerd error.

 

 

[Michael McGovern]

I'm getting both license expired and installing. Going to reboot the whole domain and see if that helps.

[GTDFW]

Any updates on the license?

[Paul]

1 hour ago, GTDFW said:

Any updates on the license?

Please send an email to support@pulseway.com so they can pull up your account and review it. We can't disclose license and billing information over the forums.

-Paul

[Michael McGovern]

I fixed my installing and expired licenses by a combination of un-installing and rebooting and re-installing but now I have 2 stuck in "uninstalling". Rebooting does not help. I'm going to try a manual install and uninstall.

[Chris]

Hi Michael,

If this will happen again, then please contact us at support@pulseway.com

[GTDFW]

I still have a few stuck at Installing and Uninstalling.  

[Chris]

Hi,

This issue has been resolved.