We have a dedicated controller at Pulseway. We have a couple of Windows Servers but one has showed itself as offline since yesterday.
The Windows Server itself is up and running fine and the Pulseway service is running. I have tried this:
Restart Pulseway Service (No problems)
Unregister and Reregister System (Working Fine)
Rebooted the server
Communicationtest "telnet xxxx.pulseway.com 443" answering like it should
Uninstalled Pulseway and removed the registry key "ComputerIdentifier" then reinstalled
Uninstalled Pulseway again and removed the whole Hive "MMSOFT Design" from registry and reinstalled Pulseway.
Seems like no matter what I do the server is Offline in Pulseway controller at web and IOS.
Do you have any suggestions to point me in the right direction?
Hello and TYIA~
I am trying to put together a work flow that will hold a ticket for 7-days once we believe it is complete. Once assigned to a particular status, I would like the ticket to stay open for 7-days, then if there are no further updates, close itself.
Does anyone have anything like this they wouldn't mind sharing?
By Matt Wilson
I swore I already created this feature req, but I can't find it anywhere here, so forgive me if this is duplicating.
I see OKTA was added as a SSO option with latest PSA release. Is there anything on roadmap for O365/Azure SSO? I want to drive clients' users to the customer portal, but they are just not going to remember another password. It needs to have O365 authentication.
This is having a major productivity impact on opened service tickets, because otherwise users just email help ticket requests and often do not provide all needed information. Another option to to create some sort of client specific Submit help ticket webpage that has all required fields.
For other PSA users out there, how to you handle user submitted help tickets and proper data collection for the help ticket?
By Matt Wilson
I have a support ticket where I asked this question and got a reply that it could be looked at in the future. Just placing it here to ensure it gets put on Feature request list and so others can comment.
When sales tax is added to invoice in PSA then synced to Quickbooks via PSA QB SYNC, it defaults to sales tax code G. In Canada, G is GST @ 5% by default (and correctly so) out of the box. H is for HST is dependent on province. In my case, HST at 13% is setup in PSA, but when the invoice syncs over to Quickbooks, it imports/syncs as tax code G (at 5%). I have to edit EVERY SINGLE INVOICE.I just need to tell PSA to use a defined sales tax code when syncing to QB.
I would consider this more of a bug than a feature. What's the point of automation if you have to go back and edit everything?
Connected...I sync invoices over to QB so I can use my custom invoice template. Its been said elsewhere, but we REALLY need a way to edit/create our own HIGH QUALITY professional and modern looking invoices in PSA. No offense, but the few invoice templates that exist look horrible.
As always, I appreciate all you guys are doing and know you are swamped with current RD and RMM centralized rollout. Keep up the good work!