Error attempting to start remote desktop session

[SimonW]

Hello,

When I attempt to start a remote desktop session (from Desktop Client) I receive an error dialog with the message "An error occured while trying to start the remote desktop session" (spelling as per dialog).  This is after I select the user session from the list and occurs whether there is a user logged into the computer or not.

The target computer is Windows 10, running agent version 4.8 and it has been rebooted since installing the agent.  I'm currently trialing Pulseway through the SaaS offering.

Appreciate any assistance you can offer

[Calin]

Hello Simon,

Can you tell us what CPU architecture you have on the 2 machines ?

Also, are you using any proxy to connect to our servers ?

[SimonW]

Both machines are Intel i7.

The WIndows 7 machine (where I first encountered the error) uses an authenticated proxy to connect out.  The Windows 10 machine has direct Internet access.

I can connect successfully from Win 10 -> Win 7, but not from Win 7 -> Win 10.

[Chris]

Hi Simon,

Keep in mind that Pulseway doesn't support NTLM proxy authentication. What authentication mechanism you're using for the proxy on the Windows 7 machine?

Chris

[SimonW]

The proxy was set to basic authentication. 

The Win 7 machine (behind the proxy) has the Pulseway Agent installed and everything runs correctly, so would this indicate to you that it can correctly communicate through the proxy?

The Win 10 machine (direct connect to Internet) can RDS to the Windows 7 machine.  It's just the Win 7 machine that cannot initiate a connection out.

The error I receive is quite vague.  Is there a log file somewhere?

I appreciate your help.

Edited October 3, 2015 by SimonW

[Calin]

Hello,

Can you check if you entered the correct proxy settings in the Pulseway Remote Desktop Client Application.

You can find those options under Settings->Proxy Settings menu. Make sure you have entered the correct username and password for the proxy.