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Paul

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  1. Like
    Paul got a reaction from KodeTitan in Make batch file run in foreground   
    Hi Jayden,
    Refer to this forum post:
    -Paul
  2. Upvote
    Paul got a reaction from Carl T in Powershell script to change registry values   
    The Pulseway service runs scripts under the local SYSTEM user. You will probably need to load the correct user registry and make changes there.
    -Paul
  3. Thanks
    Paul got a reaction from StefanMcl_Pulseway in Powershell script to change registry values   
    The Pulseway service runs scripts under the local SYSTEM user. You will probably need to load the correct user registry and make changes there.
    -Paul
  4. Like
    Paul got a reaction from JohnnyJoker in "OS patching failed: Object reference not set to an instance of an object" since last update?   
    Hello everyone,
    We're investigating the issue and will come back with an update as we hear back from the development team.
    -Paul
  5. Like
    Paul got a reaction from JohnnyJoker in "OS patching failed: Object reference not set to an instance of an object" since last update?   
    We have identified the issue and have released the Windows Agent version 9.3.1 with the fix. This seems to be localized to users who have never set up global rules through the WebApp.
    We apologize for the inconvenience caused.
    -Paul
  6. Upvote
    Paul got a reaction from John D in Storage provider maintenance update - possible service disruption   
    Update: The database server has finished loading all the databases and the service is now restored.
    -Paul
  7. Upvote
    Paul got a reaction from John D in Storage provider maintenance update - possible service disruption   
    Nobody likes such situations but everyone's frustration is warranted. We keep asking our hosting provider for an ETA but we haven't received any so far.
    Our DR committee is evaluating the time it would take to restore the service in a failover DC.
    -Paul
  8. Thanks
    Paul got a reaction from John D in Storage provider maintenance update - possible service disruption   
    Hi there,
    Apologies for this. Our hosting provider is running overtime on their scheduled maintenance.
    I'll post another update when the service is back up.
    -Paul
  9. Like
    Paul got a reaction from Tyler Melville in Remote Control Apple Silicon Macs   
    Hi Tyler,
    Thank you for the report. We've managed to identify the issue and we're working on a fix as we speak.
    -Paul
  10. Like
    Paul got a reaction from Jamie Taylor in Remote Control Apple Silicon Macs   
    Hi Tyler,
    Thank you for the report. We've managed to identify the issue and we're working on a fix as we speak.
    -Paul
  11. Upvote
    Paul got a reaction from Nuno In√°cio in Enable monitoring of active network adapter   
    I have recently built a similar script but mine doesn't ignore NPCAP, feel free to issue a pull request to change it: https://github.com/paulcsiki/pulseway-scripts/blob/main/enroll-network-interfaces/enroll-network-interfaces.ps1
    -Paul
  12. Thanks
    Paul got a reaction from Josh Zets in URGENT: Service Disruption Notification   
    Yes Josh, apologies again. The root cause of the issue is impacted disk I/O where the SAN has experienced multiple disk failures at the same time greatly reducing I/O capacity. We'll announce tomorrow a maintenance window for the window where we will transition to a SSD-backed SAN which will greatly increase the performance of our cluster.
    Update: 5:14PM - We're down again. We've decided to switch to the new storage now.
    Update: 5:50PM - We're 20% done with the move to the new storage, we anticipate another 2 hours before we can restore service.
    Update: 6:24PM - 69% done with the move.
    Update: 6:58PM - Move completed successfully, databases are starting up.
    -Paul
  13. Thanks
    Paul got a reaction from Alec Hackbarth in URGENT: Service Disruption Notification   
    Yes Josh, apologies again. The root cause of the issue is impacted disk I/O where the SAN has experienced multiple disk failures at the same time greatly reducing I/O capacity. We'll announce tomorrow a maintenance window for the window where we will transition to a SSD-backed SAN which will greatly increase the performance of our cluster.
    Update: 5:14PM - We're down again. We've decided to switch to the new storage now.
    Update: 5:50PM - We're 20% done with the move to the new storage, we anticipate another 2 hours before we can restore service.
    Update: 6:24PM - 69% done with the move.
    Update: 6:58PM - Move completed successfully, databases are starting up.
    -Paul
  14. Like
    Paul got a reaction from Jamie Taylor in Pro to Teams help   
    Hi there,
    You'd keep the double quotes in the script.
    -Paul
  15. Like
    Paul got a reaction from LaMpiR in Not working after upgrade to Win11Pro   
    Excellent, glad to hear you've managed to get it installed.
    -Paul
  16. Like
    Paul got a reaction from Jamie Taylor in Clearing archived notifications - How?   
    Hey @TimStark,
    Please PM me the details and I'll work with you on getting it done. We do not provide any way of removing archived notifications within the product but we can organize an once-off exception for you to permanently delete the data but we'll need to go through a couple of steps, including identity verification.
    -Paul
  17. Like
    Paul got a reaction from Jamie Taylor in Trouble configuring endpoint policy Autotask integration   
    Hi there,
    If you have configured the Autotask integration from the Integrations page in the WebApp, you do not need to configure it again within endpoint policies. You get to pick which RMM Organizations, Sites and Agent Groups will forward notifications into tickets from the integration page.
    -Paul
  18. Like
    Paul reacted to BryanWiley in Trying to install Pulseway, getting invalid MSI?   
    I figured out my own problem.  I had uninstalled the app prior.  But the Service was still active in the list, hanging out.  I installed Autoruns to find the file and eliminate it.

    Once it was gone, I downloaded the other Pulseway installer I had found in the list.  It finally installed all the way and I just logged into our server manually.  It's working now.
  19. Upvote
    Paul got a reaction from Jamie Taylor in Default Notification Priority   
    Hi there,
    At this moment it's not possible to override the default notification priority from the user support request.
    -Paul
  20. Like
    Paul got a reaction from Fred_BD in Feature Request: Report detailed uptime/downtime   
    Hi James,
    A system is considered as offline when you receive the offline notification. For the Professional product that is about 10 minutes after the agent stops communicating with the Pulseway Cloud Servers and for the Enterprise product this interval can be customized.
    -Paul
  21. Thanks
    Paul got a reaction from Jamie Taylor in Agent 8.8.11 -Support Flag Change   
    Thanks for the continued support Nick! You rock !
    -Paul
  22. Like
    Paul got a reaction from Jamie Taylor in Agent 8.8.11 -Support Flag Change   
    Hi there,
    We have released an agent update (v8.9.1) which addresses this issue. The update will reach all systems within 48 hours.
    -Paul
  23. Like
    Paul got a reaction from David Richmond in Operation refused as the account has 2FA enabled - options?   
    Hi David,
    We are in the process of introducing API keys which will allow executing tasks for accounts with 2FA. In the meantime you can disable 2FA and use a long password or wait for the API changes.
    -Paul
  24. Like
    Paul got a reaction from Jamie Taylor in Custom Titles   
    Hi Tor,
    You'd need the msi to be stored in a publicly accessible web server but you can put it over some complex path or file name so it wouldn't be easy to find.
    -Paul
  25. Upvote
    Paul got a reaction from Jamie Taylor in Can't change patch management policy on group   
    Glad I could help!
    -Paul
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