Digital

Got it sorted .....

I have loaded my company logo to show on the web app and the settings page on the iPhone app. The Dashboard is set (Ticked) "Show custom logo if available" Do i need to upload my logo for the web app as it does not show even though it is ticked?

Gave up manually installed WR ....

Hi When I install Webroot from the within pulseway it shows as installed but there is no trace of webroot on the target PC? It also does not show up in the webroot console which leads me to believe that while pulseway says it is installed it clearly is not? Target PC is Windows 7 Pro. I have uninstalled both WR and PW in the hope that a reinstall would work. Reinstalled pulseway and WR not showing up on the target PC or WR console. Never had problems installing before !! Thanks in advance......

I am trying to a WR to one of my client pc's. I have purchased the licence from within the pulseway web app. Where do I find the licence key / number ? I all ready have one client installed so their is no option to select trial again...... Also their is no "Trial Site" in the WR console to correspond to my in app WR purchase?

Hi I am currently trying to enable "Remote Desktop"on a client remotely using Pulseway Dashboard. When I click "Enable Remote Desktop" I get an error message "invalid ping server" any ideas ? Regards, D

Sorry Paul My question was not clear, What I meant was [ Minimum 25 Systems and then charged per "Antivirus" I add to each system ] ... ? Regards,

Ok am I correct in thinking Min 25 Systems and then charged per endpoint I add?

Hi All On the MSP plan do I have to add the PW end point to all of the 25 nodes or can I add the end point one by one as I choose? Regards, D.

Ok thanks Paul

Hi Guys Is it possible to do RD sessions on Mac? What I mean is from my windows system. I don't see an RD tab on the mac client. Thanks in Advance....

Thanks Paul look forward to it...

Yes of coarse Paul my apologies it was a lazy question !! Time of the year I guess. Are their plans for version 6 support? I see PW is adding antivirus in the new year is it to early to ask what type? business AV maybe :-) ....? Happy Christmas to you and yours and All the Best for the PW team in 2017 Dj.

Hi all I have installed an endpoint with era server on a system that I monitor with PW. How do I configure so that the web and iphone app recognises the era server for smart scans etc. Thanks and Happy Christmas All........

Hi all I got a message from pulseway support that my mobile phone was added to my pulseway account. I did not add it. This happened while I was working on malware removal on-site at a customers premises on today. I have changed my pulseway password with no propagation. Could this be related to the malware on my customers pc? Thanks,

Its back online this morning after reboot over night. I will need to check the system logs on the pc to see what the system was doing at the time of un-authorized reboot. Thanks,

Hi guys I have a client PC on W7 Pro. Customer reported that the PC rebooted on its own. After this incident I can not see the pc on pulseway. I have updates locked down so I can remotely choose which ones to install. Haven't been on site yet to examine the logs, doing it tomorrow anyone seen this problem before? Is it a possible rogue update maybe? Regards,

Hi guys I am, well trying to admin a problem on a client. Everything is ok on the app (iphone) but when I try to remote in to the client pc I get the following download errors? Is this going to be a long night? or have I missed something? Thanks in advance....D

Ok Marius thank you.

Thank you Marius What I mean, is their a way within the pulseway app to see if the system user manually initiated windows updates from the client site pc. As it seems that updates were installed and they do not have permission to do so. Best Regards, Daragh

Bump Anybody ?

Hi all One of my client pc's had windows 10 upgrade waiting for download. Those updates are no longer in the list this morning. Is their a way to see what updates were installed via the pulseway app. Would like to see this before I request a remote session. Thanks as always, Daragh

Chris I take it I will be doing this under a trial account ? Best Regards, Daragh

Thank you Chris I will follow the blog instructions. Best Regards, Daragh.

Hi Folks I am going to demo RD to a customer. What settings do I use so that I (Admin) can access the customers W7 Pro PC but the customer can not access my Admin PC? Regards, D.