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Chris

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Posts posted by Chris

    Mark Thompson

    in General

    Posted

    Hi Mark,

    You may create the script which returns that information and then run the report 'Task Execution Output' to create the report based on the output from the task which was executed to collect that information. Please read more about the reporting module from here.

    Custom Reporting

    in General

    Posted

    Hi @Yanger,

    Unfortunately this functionality is currently not supported by the Pulseway reporting at this time. However if you are using the Pulseway on-prem server, then you can create your own reports based on the data which are stored into the SQL database.

    Also, there is a plan to improve our reporting module by allowing user to build reports similarly like Exago.

     

    AV detection in case of Windows Server 2016 not working

    in Windows

    Posted

    Hi @ITCommander,

    Unfortunately Pulseway can not monitor Antivirus solutions on servers if these solutions are not integrated with Pulseway. On workstations Pulseway can get the status for the Antivirus solution from the Windows security center, but on Windows server it doesn't exist, therefore in order to get the Antivirus status on servers the Antivirus argent should be integrated with the Pulseway agent.

    Guest user for e-mail notifications only

    in General

    Posted

    Hi @Nicola Farina,

    If you don't want your customer to be able to log onto the Pulseway WebApp, then if you will not share the login credentials with your customer, then he will not be able to do it. Regarding  notifications - if you will logon to the Pulseway WebApp using your customers account, then from the account section you have the option to disable email or push notifications for the Pulseway account. Also, you have the option to specify which notifications you would like to receive based on the severity level.

    image.thumb.png.f166c84cad3fa8e09a92b7c9f1845d67.png

    Folder size monitoring

    in General

    Posted

    Hi @Nicola Farina,

    Yes, it is possible to monitor the folder size via scripts. If you will create the script which checks the Folder size and returns the exit code (exit 1 - failure and exit 0 - success), then based on the exit code from the script you may send the notifications if you will run it as an automated task. For more details about automated tasks please check out the following link.

     

     

    Kaspersky blocking edit of config file in users Appdata folder

    in Windows

    Posted

    Hi @James P,

    Please try to use this patch to see if the issue is resolved:

    You can download it here: https://box.kaspersky.com/f/6a39cd8916634d4d9c3c/?dl=1

    Manual installation via GUI:

    Extract the archive and run pf3529.msp.
    Follow the installation wizard.
    Reboot the computer (this step is important).
    Right-click on a Kaspersky icon in system tray and select "About".
    In the “About” window check the Kaspersky version. If the patch was installed correctly the private fix number is displayed in brackets (e.g. Version: 10.3.0.6294 (pf3529)).

    Please let us know how it goes.

    Can't assign a patch policy to one particular workstation

    in Windows

    Posted

    Hi @BobC,

     

    Please send an email to support@pulseway.com regarding this issue and add the trace.log from that system which shows the events while are you trying to change the OS patch policy.

    In order to generate logs, please open the Pulseway Manager on the remote system and enable the Diagnostic Logging under the Settings -> Diagnostics. After you've enabled the diagnostic logging, stop the Pulseway service, wait for 15 seconds and then start it. Wait for 3 minutes, reproduce the issue and then send us the trace.log file from the Pulseway's installation folder so we can investigate the issue.

    Wake on LAN works Wake on WAN Doesn't

    in General

    Posted

    Hi @NadeCatcher,

    At first please verify that the magic packets which are sent to wake your system is received by your local network. You may install Wireshark to determine this or if your router supports the option to do the network traffic capture, then you can do the same using this option. The WOL command is sent from your Phone if your Phone is connected to the local network. Also, if there are more than 1 system into the same network, then WOL command is sent from the system in that network.

    However this functionality should work via the Mobile Data even if there are no other systems into the same network. The issue in this case might be that Magic packets are not received by your rooter or these packets are not properly forwarded on the router.

    Can't assign a patch policy to one particular workstation

    in Windows

    Posted

    Hi @BobC

    If the action to change the OS patch policy is not available, then it is possible that your account has read only access to OS Patching. For more details about this please check out this article.

    Regarding the issue that this functionality was available on your mobile device. If the change was made recently, then it might take 15 to 30 seconds to propagate these changes.

    Can you still reproduce this?

    WOL Feature

    in Feature Requests

    Posted

    Hi @Christopher,

    Once you deploy the Pulseway agents from the probe you have the option to import all settings for the Pulseway agent from another system. However this operation will not make any changes to the firewall on your system and most definitely will not be able to enable WOL option in BIOS of your monitored system. If your system supports this functionality and all requirements are preset, then WOL option will work if the external firewall for your site supports this option.

    Let me know if you have any further questions regarding this.

    My Queues

    in General

    Posted

    Hi @Joe Ripari,

    Please try to explain, how can you start working on the ticket without reading the content of it.

    If you want to change the status for all tickets to 'In progress' as soon as those tickets are added into your Queue, then this can be done by creating workflow which will do it. For more details how to create workflows please check out the following training video.

     

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