Chris

Hi Daragh, You should create a user account for your customer, install the agent and configure it with the customer account. Once that is ready you need to share the customer's system to your account from the Server Admin panel (see blog). Chris

Hi Shane, Did you also configure the Pulseway agent to use the proxy? Does your proxy require authentication? If so, what authentication mechanism does it use? Chris

Hi Jaapyse, Unfortunately there is no workaround for this. The values can be converted using an online conversion tool such as: http://www.whatsabyte.com/P1/byteconverter.htm . Chris

Hi Jaapyse, Thank you for your feedback. Pulseway doesn't support converting SNMP variables to other data storage units of measurement at this moment but it's a great idea, we will consider it for the future. Chris

Hi Martin, You can export the report as a PDF and send it to your email address just for a subset of groups from the mobile apps. We are currently working on a better reporting engine which will provide you with a greater flexibility on the report scope. Chris

Hi, Can you PM me your arguments and the configuration file? Does Pulseway Manager import the configuration file when attempting to do it from the UI? Are you invoking the PulsewayManager app with administrative rights? Chris

Hi Jaapyse, Try exporting the following registry keys from a configured system: HKLM\Software\MMSOFT Design\PC Monitor\SNMPAgents HKLM\Software\MMSOFT Design\PC Monitor\SNMPAgentVariableKeysForDisplay HKLM\Software\MMSOFT Design\PC Monitor\SNMPNotifications And import it to the systems you wish to copy the SNMP configuration. Please note that this procedure will overwrite existing SNMP configuration on the destination systems. Chris

Hi Paul, Thanks for your update, this was a very odd issue. Chris

Hi, Can you also paste here the output of the following PowerShell command: Get-Process -Name store Chris

Hi Sander, There is no progress on this I'm afraid, however we do have Veeam on our Roadmap so it's very likely that Veeam is going to be supported in the future. Chris

Hi Mario, You can get the OIDs from here: https://global.download.synology.com/download/Document/MIBGuide/Synology_DiskStation_MIB_Guide.pdf. Chris

Hi, Can you send us a screenshot of the Task Manager showing the Microsoft Exchange Store and the Private Memory Size column. Also can you check the memory performance counters of the process to see if there any anomalies there? Chris

Hi Johnny, You're right, that was very silly of me, I didn't notice that the thread was in the Linux subform . For Linux agents the identifier is located at: /var/pulseway/pulseway.id as you've already figured it out. Chris

Hi Ryan, Welcome to the Pulseway community and thank you for your feedback. You can enable the chart data collection for performance counters from the Pulseway Manager -> System -> Performance Counters at the bottom of the view: We agree that our charts need some sort of a time scale, this is going to be supported in the future. Chris

If you believe that your Pulseway Enterprise server is not updating and you have an old installation follow these instructions to install the latest version of the server updater service: Uninstall the PC Monitor Enterprise Server Updater software Download and install the Pulseway Enterprise Server Updater software using this link. Start the Pulseway Enterprise Server Updater service Watch the C:\Logs for a server update log file which tells you the progress of the update procedure Contact support [at] pulseway [dot] com if you require further assistance.

Hi, Can you ping the 10.0.1.3 IP address from your terminal? Chris

Hi, The only way to track bluescreens on monitored systems is to enable the offline notification. This way when the system stops due to a bluescreen you will be notified that the system is not responding for an extended period of time. Chris

Hi, There is a chance that we don't support your chipset yet. What motherboard do you have? Chris

Hi Daragh, Please send an email to support [at] pulseway.com, I'll escalate your request to L2 technical support. Chris

Hi, We do have support for monitoring the hardware sensors for HP and DELL servers. You can setup notification rules from Pulseway Manager -> Notifications -> Hardware. Chris

Hi, Are you using a proxy to connect to the internet? If so, what authentication protocol does it use? Chris

Hi Aloyse, Thank you for letting us know, can you please PM me your Pulseway username so that I can reactivate your account? Chris

Hi Michael, Can you please send an email to support [at] pulseway [dot] com ? I will escalate this to L2 technical support who will take a look at this. Chris

Hi Darryl, If you open the backup history on the mobile/web app does the backups report as failed or successful? Chris

Thanks, this helps a lot! Chris