Chris

Please create ticket on support@pulseway.com

Hi, Thank you for contacting us. This error indicates that the Pulseway agent can not connect to the Pulseway server or that the system to which it connects is not the Pulseway server. Please check the following: 1) Can you please check if you are using any forward or reverse proxy? 2). Can you resolve url (instance name) on your system? 3. Please make sure that port 443 is open on the firewall. 4. Also make sure that the Pulseways network traffic is not blocked by the UTM.

Hi Mxj280, Thanks for contacting Pulseway support. Please send us the screenshot showing the error messages which are related to the Pulseway from the Syslog and send Syslog from the affected machine. cat /var/log/syslog | grep pulseway

Hi George, Thanks for contacting Pulseway support. Please send us the screenshot showing the error messages which are related to the Pulseway from the Syslog and send Syslog from the affected machine. cat /var/log/syslog | grep pulseway

Hi Mats123, Thanks for contacting Pulseway support. I would suggest reinstalling Pulseway agent, but before that, you should stop the "PC Monitor Service", delete the same using the below commands ((Please use these commands as the administrator through the elevated terminal to stop and un-register the Pulseway service:)) net stop "PC Monitor" sc delete "PC Monitor" And then delete Pulseway folder exists in the C:\Program files\Pulseway and then opens the registry by using Regedit command in the search tab and check whether MMSOFT or Pulseway folder is present under Computer\HKEY_LOCAL_MACHINE\SOFTWARE, if the Pulseway or MMSOFT registry entry is found then please delete the entries, and then reboot the system and install Pulseway. Please note-After uninstallation, please use a fresh Pulseway installer, in order to download installer, check this "https://www.pulseway.com/downloads"

Hi Longyklee, Thanks for contacting Pulseway support. You can monitor your Synology NAS server via SNMP. Please check this article: (https://intercom.help/pulseway/en/articles/816933-how-to-configure-raid-monitoring-via-snmp) on how to configure the SNMP monitoring. Also, I would suggest you to check this blog:

Hi Eder, Thanks for contacting Pulseway support.Yes, by default all Linux agents are placed in Legacy group. Currently, the Legacy group is used for the systems which are registered using the Cloud API or the REST API. These systems don't use the Token to authenticate with your Pulseway server, therefore these systems are placed into the legacy group.You can rename the legacy group or the system can be moved from one group to another using the Pulseway WebApp ->Systems-> Systems -> Configuration -> select the Organization-Site-Group in which this system is currently located -> Systems and click on edit -> button 'Move Out' -> select the new Organization-Site-Group and save the changes. For more details about this, please check the following: https://intercom.help/pulseway/en/articles/2343299-organizations-sites-and-groups-management-in-pulseway-6-0

Hello, Thanks for contacting Pulseway support.Unfortunately, this functionality is not supported at this time.However, I will put this forward as the feature request so our developers can consider the possibility to introduce this functionality into the future release.

Hi Martin, Thanks for your valuable suggestion.I will put this forward as the feature request so our developers can consider the possibility to introduce this functionality in the future release.

Thanks for contacting Pulseway support.Please check this article which will provide more information regarding configuring Wake on WAN: https://intercom.help/pulseway/en/articles/1514224-how-to-configure-wake-on-wan

Hi @BartB, Thank you for your suggestion, we will consider the possibility to add this functionality into the future release. As per current designe advanced reporting support only Windows systems and in order to get data from MAC and Linux systems you will need to generate Legacy reports.

Hi @Kyle, Please send us some more details regarding your mobile device? Also, add all the steps which are you take. And most importantly does character count mach your password.

Hi @NathanB, We have released automation workflows. These workflows will be triggered based on the notification type, therefore you may choose the offline notification as trigger and then select the action to delete the notification. For more details please check out the following article.

Hi @Kaveer, Yes, pulseway supports the option to monitor Windows Event logs for the specific events based on event ID or keywords. For more details regarding this please check out the following link.

Hi @dormantgp, You may try to export these notifications for the certain period of time as a CSV file from the Pulseway WebApp -> Server Admin -> Notifications section. And then use Excel to build this report.