Marius

I have checked your account, everything seems OK. You mentioned in your email that no account details are set in PC Monitor - if that's the case the service will not start as no account has been entered. Please make sure you have the latest version installed and try to reset your password first - this should be possible by using your existing account and the email address you registered. If this does not work please let me know - the only reason reset password won't work is if the username/email combination is wrong.

good to hear it's working for you

It's not a bug. PC Monitor does not start automatically because it assumes there's no account configured. net start "PC Monitor" does the job in your script that imports the config as for MST - I will look for a solution.

Thank you for you help - we have identified the issue that can occur during the AD check phase and a fix will be available in the next version. If you need a beta for the next version that fixes this issue please let me know.

Is the app working OK? Is it just the shortcut that causes the issue?

Email with test app sent, I've used the email address from your profile.

Hi, Can I send you a simple test tool to diagnose the issue? Thanks

It's the Internet side port.

Not sure if installing for all users is a good idea, the normal user will not have access to the app (requires admin rights)

Thanks Pete, We plan to add the ability to send a message from PC to any mobile device registered on that user account so yes, chat can be added. Best Regards, Marius

Hi, 1. delete looks unlikely at the moment 2. we plan to support downloading the files to device, depending of file type we might open them with other apps on the device (for pdf, doc) or view the files inside PC Monitor (txt, ini, images) 3. you can do this now by defining tasks that start apps 4. this is already supported - enable file browsing in PC Monitor and set up the email address.

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This is not the cause of the issue, you can configure it any way you like before even installing the PC Monitor app on any computers. When you will try to connect to the server you will get a message like "Invalid username/password" as there is no account created. The "Unknown connection error" can occur when: In 99% of cases the "Use Dedicated Server" option is selected with wrong or empty custom server address - this should not be selected unless you have a PC Monitor Enterprise Server installed in your organization iOS 5 BETA is installed (we managed to reproduce this on our testing devices) - the only solution is to restart the device (reboot) Configuration settings on the device are corrupt - in this case an app remove/install should solve the issue

I would agree with this, we haven't yet added support fully for enterprise deployment. You can install automatically at the moment and apply a default configuration, after that you can use the "Manage Registered Computers" feature in PC Monitor to edit remotely the configuration for every computer. The configuration can be changed as well from the Dashboard.

You didn't select "Use Dedicated Server" option by any chance? As well, we're replied by email with steps to test the connection

This currently is not fully supported. However you can deploy the .msi through Group Policy and then run a script to import the registry settings. First export the HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor key from a fully configured computer, remove ComputerIdentifier and ComputerName then import it on all the computers.

Greeting Arkansas, USA! You're welcome, glad it worked. Thank you for letting us know.

Hi, looks like there's a problem with the iPhone app not the PC app. To make sure can you please try to access https://my.pulseway.com using your account username and password and make sure you can see the computer? I would recommend deleting the app from the iPhone and installing it again - please let me know if that worked.

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Thank you Jeff, We plan a new Dashboard version with more features (like displaying / managing computer details as the mobile apps do) and we'll keep these suggestions in mind.

Hi, Thank you! Yes, we include the 3 free as well. Best Regards, Marius

Thanks Johnni, this is something we will definitely add. Best Regards, Marius

We are looking at ways of implement this. We don't want to delete the previous notification as it's important to know that something did happened at some point in time. I'm thinking of changing the priority of the existing notification to Normal and append the date/time when the problem was solved. Best Regards, Marius

Hi Jonni, We plan to support plug-ins for the client agent and this could be implemented as a plugin. Best Regards, Marius