Marius

This is a server module we are considering adding in a future release.

If you haven't get the PC Monitor Enterprise Server you don't need to enter a dedicated server. Simply enter the username and password of the account you created.

We've sent you an email - please enable diagnostic logging so we can get an idea about what's going on with the service. Thanks.

You're welcome.

Have you selected any services to be monitored in the PC Monitor Manager app? This feature is not limited and it's available for the free version too.

Thank you, we will address this issue in the next release.

On installation a unique identifier is generated for the computer. After reinstall the old identifier is lost - we do not identify the computer by name and group name.

If you reinstall the OS we won't be able to do that. You will have to remove the "dead" entry manually.

You can't unlock, this feature is not supported for now.

You're welcome. Try turning the Diagnostic loggin on in the Manager -> Settings -> Diagnostics and then issue the Update command to that computer from your mobile. If the update failed please send us the trace.log file you can find in the PC Monitor installation folder. As well, include the update.log file from the same location.

In the PC Monitor Manager app - Registered Computers list you can see the agent version for each computer. There is no notification when a new client is available (other than the info in the computer details on the the mobile app) but the agent will update automatically (unless you disable that option).

The first thing to do is to enable diagnostics logging in PC Monitor Manager -> Settings -> Diagnostics. After an hour email us the trace.log file that can be found in the PC Monitor installation folder - it will give us an indication of the issue.

The solution is not yet available in India.

Please send us an email - we will enable a short trial for your account. As for multiple screens - that's planned for a future release.

You have the agent installed on 4 computers - open the PC Monitor Manager app on one of them and press the "Manage Computers" button - you will see all 4 computers and you will be able to remove one. On your mobile app you will only see the maximum allowed number that's why you can't see the forth one.

check http://pulseway.com/api.php

We might add support for this, for now you can create a plugin.

Hi, This is currently not supported but we will add it in a future release including a dedicated report. Regards, Marius

Thanks for your support. We're are considering this.

You can delete it, select the notification and swipe your finger from bottom of the device up to bring the menu.

Are you connecting to a dedicated server?

You're welcome. Thanks for your help.

We will add the last known IP address.

We will add an option in the PC Monitor Admin app to use your own salting parameter. It will then be combined with your server Url to make it unique for each Enterprise Server instance.

We cannot provide the salting algorithm but we can surely help you authenticate using your own applications. Please email us your requirements and we will do our best to help and, if needed, extend the API to support them.