iOS

If I have a notification alert (set to Push) , and go onto my iPhone to clear the alert. I still see the badge on my iPad even though it was cleared. When I go onto the app on my iPad the bade disappears. Should the bad on my iPad automatically go away when I clear it from my iPhone?

I do not have the option to Send Files by email on any of my IOS devices. I have the correct email config on the agents. Is this an Enterprise only feature ?

Hi, I am unable to use Remote Control in my IOS app. When I select Connect on the appropriate session I get an error message: An error with parsing occured. I am using the lates IOS version and the same error occured on my iPhone SE and iPhone 7. I can remotly access the same computer that I tried connecting with IOS app with Pulseway Remote Control on my PC. The computer is running Windows 10 with the latest Pulseway agent. What can I do to fix this error?

i installed the ios app on my phone (i previously also installed android app on the other phone). but when i tried to restart one of my client that having trouble using ios app, the command was sent from ios app but nothing happens on client computer. i also tried on other client computers, and also tried other command such as log off/shutdown/etc, but also result with the same issue. meanwhile the android app sent whatever commands i throw at it successfuly. any suggestion on the ios app issue? thank you

I like having all notifications go to my windows 8 app but I only want critical notifications to go to my iPhone. I do not need a lot of notifications if I am out of the office. I see the option to filter servers that only have critical notifications but all notifications are still pushed to the phone. Anyway to not receive all notifications on my phone? or will it be possible in the future.

Just wanted to let you all know that the software is running flawlessly on ios 6 beta 4 (latest beta build). This may motivate you to purchase knowing that IOS 6 works fine so far! Best Regards

Hello there, I just got Pulseway today as of 5/1/20 and am intending to use it to mainly be able to remote control access my PC from my phone when away from the house. I am installed all the appropriate applications needed and went through the Pulseway Remote Access application along with Pulseway Manager application and have enabled Remote Access. But for some reason I still can not access it from my phone. Perhaps I am missing a step? It would be amazing if someone would be able to help me troubleshoot this situation. Thank you for your time.

Upgraded last night and this is all I see. Can't do anything else.

Beginner with Pulseway Maybe a silly question but how do we log in into either iPhone app or Dashboard? I tried Administrator and the password assigned to the account but just get an incorrect un and password. Appreciate the help. Adrian

Been a user for about 2 months now to remotely access and monitor three Windows 10 desktops from my iPad. Since I’m using my finger, not a mouse, is there a document that describes the ‘touch equivalent gestures’ to typical mouse functions. Specifically, while I can easily move an open window, I have difficulty ‘resizing’ it. Any assistance for this newbie will be appreciated. Thank you.

Hello how to sign in with mobile app with self hosted? I tried my domain as the instance but that didn’t seem to work. Much appreciated. thanks

First of all, thank you for this integration. This should prove to be much easier for techs to view and update their tickets. I do, however, have a suggestion to make it even better. I think it would be useful to be able to filter on ticket status. For example, show all tickets except completed. Thanks again for your hard work! Matt

Hi Since i updated my iPhone to iOS 14 i can't remote my systems at home. Why is that and how can i fix it? Todde

Hello, I recently upgraded to a new phone and now I am unable to get into my pulseway account. When I log in to the app, it tells me that the device is pending approval and to log into the webapp. But, when I try to log into the webapp, it sends an approval to my phone for two factor auth but it never comes through on my new phone. How can I resolve this and get back into my account?

Is there a TestFlight of Pulseway for iPhone that works with iOS 15 beta? Pulseway fails to launch on the beta.

If a user is limited in what tickets they can view (IE Security Scope and Role) they cannot see any tickets when selecting all tickets. They can see their assigned tickets under My Tickets. I can't seem to figure out why.

If I select "I don't have an instance name", then the fields for username and password do not appear like in older iOS versions. The only option is to 'Save' and that produces an Error: Invalid Username