General

I can add endpoints, but if I try to reduce the number I get an error: You are currently using x endpoints, you need to remove an endpoint before you can decrease the order quantity I am over licenced by 2 endpoints, so would like this changed to reduce my bill. I emailed my rep as I wanted to do this last month but did not hear back.

I'm able to login to Pulseway Remote Control. However, it shows some devices offline that aren't actually offline. For the ones that are still showing online, I'm unable to connect to them. When attempting to connect, it shows "starting remote control" but it never actually connects. I also occasionally get the warning that it is busy or no endpoint found at this address.

Our Pulseway instance has been incredibly slow to load, through Remote Control client and the Web UI. Actions take several seconds, sometimes up to a minute to perform. It has been happening intermittently over the past couple of weeks, but today is especially noticeable. Is anybody else experiencing this? I've tried two different ISPs and experiencing the same issue on both.

Hi All, We are currently experiencing some unexpected disruptions across the Pulseway Webapp due to a balancing issue with on of our servers. The dev team are aware of this issue and are working to fix it as we speak and we hope to have it back up and running as soon as possible. We apologize for any inconvenience caused. Thanks, Stefan

I have 3 Windows 2022 serveres where Pulseway reports Offline, but they are running. If I use "Validate Registration" i get "This System is registred." Reboot of Service do not change anything. The last time I had to reboot server, but one server is a SQL server and the other 2 is Echonomics and used to control produktion...

Is there a Pulseway product (agent or something) to monitor IBM i? I searched for this in the site and I don't think there is but I thought I'd ask.

Hi Everyone, As a result of migration to a new data structure, the software catalog service used in Pulseway’s Third Party Patching (3PP) product will be unavailable between 2:00am and 4:00am EST on Wednesday Aug 30th. Access to all other features will be unaffected. We apologize for any inconvenience caused.

We are excited to invite you all to our Product Update Webinar where we will be exploring what's for Pulseway 9.3 and looking ahead to 9.4. Throughout the Webinar we will be discussing: New OS Patching rules including support for CVE/CVSS scores How to automatically distribute file with the new Managed Files feature New Virtualization Discovery, Topology and Management functionality Pulseway keeps on innovating so this is your chance to stay up-to-date with all the latest tools and features. REGISTER HERE

Hey Everyone, We would like to invite you all to our Webinar on the 17th of August, where we will introduce you to Pulseway Endpoint Backup. This new and exciting cloud-native and direct-to-cloud technologies from Unitrends ensures the protection and continuity for workloads outside the data center, with complete resilience across your IT landscape. Join us and discover how Pulseway Endpoint Backup can secure and complete your IT stack. Register HERE and if you can't make it, don't worry as you can always watch the Webinar on demand twos hours after we go live. We can't wait to see you there!

I need to pull a report for all assets that include system name and activity. Is this at all possible?

Hi all, I'm enabling offline files just for the desktop for our laptop users and would like a way to be alerted if there is an error in the sync on the machine however i would like it to only alert me if there is an issue with the sync process itself and not everytime it has tried to sync but failed due to it not being connected to the corporate network (if that makes sense) Anyone done anything similar or how do you monitor this to make sure offline files ARE syncing ? Thanks in advance

Little bit of background here, the company I work for supports approximately 400 systems for one of our clients, they use Pulseway for these systems therefore we are provided access to their Pulseway account to administer and support those systems. As a company we support thousands of other systems mainly on another non Pulseway platform we pay for. We were advised by the account owner that File transfer had been removed by Pulseway in a later version and we confirmed this since version 8 still has file transfer and version 9 just gives a message to use copy/paste instead. It is astonishing to us that file transfer is unavailable on any system with version …

Hi people: Recently the business laptop (core i7 8th gen, 16 GB RAM, 512 SSD (CT1000P5SSD8)) got pulseway installed. But the laptop began to get lagged and the fans working more and noisily. So my question is: is this behavior normal? or is a bug? In case of bug; have plans to iron it?

Hi, I have turned off 3 Client Servers and I want to remove them from my Billing. The Billing screen shows that I have 3 Server licenses and that I am using 0, when I try to reduce the number, I get a popup that says: You are currently using 3 licenses, you need to remove a server before you can decrease the order quantity. I have no problem adding licenses but removal is a problem. I've sent a two emails in the last two months to my Account Manager with no response. Anybody know how to remove the Servers? Thanks, appreciate it. Craig

Our US hosting provider will be performing storage maintenance on Saturday June 3rd. During this time, you may experience intermittent, short-term service disruption. This will only impact those SaaS customers hosted in the US data center. We do apologize for this service disruption and any inconvenience this may cause. However, we have officially taken a decision to switch our hosting provider and are in the process of planning the migration which will take place in phases. If you would like to be included in the first tranche of migrations, please contact myself at stefan.mclaughlin@pulseway.com your account manager.

Hi all, we do apologise for the inconvenience and service disruption, our storage provider had to reschedule the data maintenance works last minute and some instances might get affected. Most of the functionality should be working as normal, while the online billing portal is expected to be down till the maintenance works are over. We do apologise for this inconvenience and service disruption. Moreover, we have officially taken a decision to switch the data providers and we are in the process of migrating to a new datacenter provider. We will be prioritising the customers who are expressing their concerns and would like to be moved first. Please mention this to your …

It will not allow me to delete an empty site. Thanks

I can't get in on the web app. Machines that are online in the mobile app are reporting as offline and nothing is connectable I have had this service for a year now and the service has been down about 6-8 times in the last year. I have to pay for a backup service that, in the same period, has been down 1 time for 1 hour I opened the ticket and all I have gotten is the automated response and that was 40 minutes ago. Chances of renewal dwindling fast!

Our US hosting provider has announced planned storage maintenance for Thursday May 25th between 06:00am and 07:00am EST. This work will enhance our storage availability and will impact any Pulseway SaaS customers hosted in the US data center. There may be intermittent disruption to service during this time, but in the unlikely event of this happening, it will only be for a few minutes. Pulseway apologizes for any inconvenience this may cause.

Is Pulseway down for anyone else? Getting 503 error on webpage, remote control and iOS app. Webpage unresponsive before error code.

My experience has not been horrible, but it hasn't been good either. The high pressure that they put on you during calls is definitely not appreciated but I don't blame the sales people, upper management is probably leaning on them pretty hard. Overall, I think I would give them a 3/10. As soon as we can move on we will. Just like others have mentioned on Reddit, We have licensing issues from time to time that we just ignore and they will be restored a few hours later. The RDC isn't very good in a mixed PC / Mac environment. TEST, TEST, TEST, before you become a customer. They are not easy to deal with if you have any complaints.

When you get the "The user account xxxx has been locked on domain yyyyy", what tools do you use to determine what computer they were trying to log in to when they locked?

We are excited to invite you to our upcoming Webinar on May 24th where we will be previewing what's in store for Pulseway in the coming months as well as recapping on recent product innovations. You can register for the webinar HERE and the webinar will be available for on demand 2 hours after it begins. We hope to see you there!

I've noticed when reviewing some recent high memory alerts on a few machines that the Pulseway service seems to be using significantly more memory than it use to. Wondering if this is to be expected.

I have an issue logged with Pulseway support and we worked on it for about an hour or so with no resolve. Basically you run the Policy and Patch folder is not created... nor do any applications install or update, as well as Windows Updates. Anyone else having this issue? As a work around to re-install a corrupt application or new, I used the mobile app, %computername%, patch management and then click Install Applications. Not the best of solutions but for now a work around if you are having issues also.