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Pulseway

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Get "the remote control session was closed" errors from Pulseway Remote Control on Mac client -> Windows server

I just started using Pulseway and I am using the Pulseway Remote Control application on my Mac to connect to Windows server. I am seeing a lot of "the remote control session was closed" errors from the client. Oddly this only seems to happen with certain servers. I am running version 9.21 (build 2025093001) on Sonoma 14.6.1. Is this a known issue with the Mac client? My colleagues on Windows clients are not reporting any issues. My network is stable and no other applications are having any issues.

Screenshot 2025-11-14 at 8.49.32 AM.png

Screenshot 2025-11-13 at 4.44.26 PM.png

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Same here ... last Tuesday everything still worked fine for me (Macbook Pro M2, Tahoe 26.1). Today me (and my colleague) constantly get the same error as above.
What I notice is that my local "Pulseway Remote Control" app is currently at version 9.21 while the target device reports having agent version 9.22. Maybe the version mismatch is the root cause?

Same client version on Mac and same error. Can't connect to anything so far that I've tried.

Same here - This is occurring on both macOS and the iOS app when connected to WiFi networks with standard home equipment with no recent settings, updates or equipment changes. If I turn off WiFi and use 5G, the iOS app connects with the remote control. If I connect my Mac to the 5G hotspot, it connects without an issue. This issue appears to have started within the last week.

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