Hi Team,

 

Has anyone tried the new feature custom titles? I have tried it with two applications and keep getting "Failed to read metadata".

Can anyone help with this?

 

Thank you,

Sean Faria

Hi there,

For the Pulseway 3rd party patching system to work you need to provide it with an MSI file, not an executable bootstrapper. MSIs enforce a certain standard that allows us to identify if the application is already installed and perform the installation or removal without any user interaction.

-Paul

I too have the same issue but i am using an MSI. have tried Sharepoint, icloud, drop box. etx

5 minutes ago, kylorenisntdead said:

I too have the same issue but i am using an MSI. have tried Sharepoint, icloud, drop box. etx

Hi there,

I've checked your custom software titles and it seems that UC-ONE was successfully provisioned and Test has failed to provision because the iCloud link you've provided is not a direct link to the file so our provisioning system is receiving HTML text instead of the MSI file.

-Paul

Can you please provide more information on why this is happening. here is the link

Edited March 31, 20205 yr by Paul
Removed the link for security purposes

10 hours ago, kylorenisntdead said:

Can you please provide more information on why this is happening. here is the link

I've removed the link for your security. Basically iCloud and most other file sharing websites try to hide direct links to the files in order to prevent the spread of malware and to prevent abuse of their service. That being said, you do want to be able to download files without any user interaction on the site so you should host these files on a publicly accessible web server that you control, AWS S3 or a similar file hosting service which allows you to directly access the file and not a landing page which then links to the actual file.

-Paul

Hi,

I'm getting the same thing too. Trying to deploy the latest OpenVPN v3 beta using this download URL https://openvpn.net/downloads/openvpn-connect-v3-windows.msi 

Any ideas?

Hi @Scott1987,

It appears that the link is redirecting to another page and our package collector doesn't handle redirects yet (we'll add it soon). In the meantime feel free to use the actual download link of the file: https://swupdate.openvpn.net/beta-downloads/connect/openvpn-connect-3.1.3.713_signed.msi.

-Paul

We have updated our Knowledgebase with an article regarding this matter. I hope it will help!  

https://intercom.help/pulseway/en/articles/4523339-hosting-3rd-party-patching-msi-files-on-public-cloud-storage-providers

I've been able to successfully add a custom title (in this case, Splashtop Business MSI deployment). However, when applying to a patch policy and configuring to install and keep up to date then custom title never gets installed. I will mention that at this point I've only manually run the policy but that has never seemed to matter.

Hi _mike,

I have created a support ticket with your email in it to further analyze the issue you are having with Splashtop Business MSI deployment.

Please do check your email and reply when you can.

Regarding the storage of MSI files for 3rd pary installs/updates; can we store the MSI on a non public web server on the local network, or does it have to be publically available on the internet?

Edited January 17, 20223 yr by Tor Willy Austerslått
Specified that webserver isn't publically available

Hi Tor,

You'd need the msi to be stored in a publicly accessible web server but you can put it over some complex path or file name so it wouldn't be easy to find.

-Paul