Would it be possible to expand the number of API endpoints available for the RMM? While the API is useful for gathering information about systems, it doesn't have much in the way of being able to perform many built-in operations that exist in the web application, like check for and install patches, run single line commands on the system, being able to run scripts on a system and not just tasks, add tags to systems, etc.
This would be great for creating custom automation and would help with removing a lot of tedium in cleaning up small alerts.
I know this would be a major change in the reporting interface, but how about an option to interact with the results of a report.
Maybe one can choose an additional "Report Format" when editing a report and have an option for Interactive?
When this is enabled the output of the report is immediately displayed in web format with hyperlinks to automate certain tasks by sending a back-end task/script to the agent.
Report Interaction Script Task (Relayed to the agent)
Applications link next to each agent to uninstall the application
Assets link to create asset tag if none exist
OS Patching link to assign Policy / Update now
3rd Party Patching link next to each agent to update the application
Drive Usage link to run a temp files cleanup job
Anti-virus install AV / Run Scan / Update (not sure how this ties in to the existing Kaspersky deployment)
So I am really enjoying Pulseway, the systems are mostly well designed and work really well. They are simple and have no huge data entry overhead like other systems (Autotask).
However, there are some improvements to be made in consistency through out the application. For example some text boxes for paragraphs of text allow you to tab into and out of them. Others don't some places where I click on a ticket opens the ticket in another separate popup window, others a new tab.
The choices in made in some designs are really weird. For example, most save buttons are at the bottom of a dialog, a couple are at the top. That kind of change of process creates a headache when you just typed a novel on what was done and you miss the button and find the dialog is gone, and your masterpiece with it.
I don't have the time right now to show/point out each of these that I have found, but I will be adding each of them here as soon as I can. I would like to think that the Dev's can find these faults themselves, but then you would think that if they knew those problems should have been taken care of already.
It would be great if we could make Asset Info available when devices are offline.
For example if a remote users PC fails to function and is still under warranty trying to explain to a user where to find the device Make, Model and serial number to log a warranty case is not always easy.
If the asset information was available when the device was off line then it would make this process mach easier as it contains all the information required
DAVID-O-MIIX Windows 10 Pro Offline Offline since 11 minutes ago Asset Info System DAVID-0-MIIX Name LENOVO Manufacturer 20M3 Model x64-based PC Type Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz CPU 1 Number of Processors 8 Number of Logical Processors DAVID-O-MIIX DNS Host Name TEST.local Domain Administrator Owner Name LM_Workstation, LM_Server, NT, Potential_Browser Roles OK Status BIOS YD05UDx7 Serial Number 6NCN33WW Name LENOVO Manufacturer 6NCN33WW SMBIOS Version 3 SMBIOS Major Version 0 SMBIOS Minor Version LENOVO - 1 Version Monday, 12 November 2018 1:00 PM Release Date OK Status 6NCN33WW Description Operating System Windows 10 Pro Name 10.0.17763.0 Version Multiprocessor Free Build Type systemadmin Registered User NF6EE-QH89W-F8WST-WWXZ4-WFG6P Product Key 00330-50000-00000-AAOEM Serial Number 0 Service Pack Major Version 0 Service Pack Minor Version \Device\HarddiskVolume3 System Device C:\WINDOWS\system32 System Directory C:\WINDOWS Windows Directory Monday, 11 March 2019 12:40 PM Install Date Monday, 20 May 2019 4:30 PM Local Date and Time Monday, 20 May 2019 8:10 AM Last Boot Up Time test\anton.rider Last Logged On User