Assistance required with remote access

[LouwrensE]

Good day,

Firstly I want to state that I am not familiar with this application and that this is the first time that I've worked with it so please go easy on me.

So I need to setup Remote Access for one of our vendors. I created the account for him but when he tries to log in remotely it gives him an "unable to access remote server" error.

Could someone point me in the right direction?

With thanks

[Chris]

Hi @LouwrensE,

Is it possible that these connections are blocked by the firewall?

The Pulseway agent is using the following IP Addresses and HTTPS port 443 for the Pulseway RD:

69.65.40.236

69.65.43.163

69.65.48.240

13.237.174.172

 99.81.62.236

3.93.221.213

54.176.91.130

 

[LouwrensE]

Is this going to be on the Windows Server Firewall side or on the Sophos side?

 

[Chris]

I believe that access rights are configured on the external firewall (Sophos). It would be strange if it is configured on the Windows firewall on each machine separately. However I would not say that it is impossible.