PSA - Internal Note By Default

[dpbklyn]

Hello and thank you in advance.

Is there a way to have the default selection on noted be set to "Internal"  I would rather have a technician accidentally hit send on a note that is set to Internal than one that SHOULD be internal and have it accidentally sent to the client.

Thank you,

 

dp

[Chris]

Hi @dpbklyn,

Thank you for your suggestion. We will consider the possibility to implement this functionality into the future release.