I was speaking with another RMM/PSA vendor today and their product offers what they call "Round-Trip" Ticketing. If, for example, an alert is generated because memory is running low on a machine and then the memory clears, the ticket is then closed on the PSA. This would be a great feature for Pulseway. It would also save us a ton of time searching for ephemeral issues.
Hello,
I was speaking with another RMM/PSA vendor today and their product offers what they call "Round-Trip" Ticketing. If, for example, an alert is generated because memory is running low on a machine and then the memory clears, the ticket is then closed on the PSA. This would be a great feature for Pulseway. It would also save us a ton of time searching for ephemeral issues.
Thank you,
dp