Jump to content
Matt Wilson

What is "Duplicate Alarm" section in PSA

Recommended Posts

Not sure where to file this. I thought there was a PSA area, but I don't see it tonight.

In PSA ticket details I see a section called "Duplicate Alarm"

I can't find any reference for this in help or user guide. What is this and how does it work?

Share this post


Link to post
Share on other sites

Hi Matt,

The Duplicate Alarms counter is increased if the same Alarm is repeating during the day from RMM for the same system. However this functionality is not supported by Pulseway at this time, however we are planning to ad it into the future release.

Share this post


Link to post
Share on other sites
15 hours ago, Chris said:

Hi Matt,

The Duplicate Alarms counter is increased if the same Alarm is repeating during the day from RMM for the same system. However this functionality is not supported by Pulseway at this time, however we are planning to ad it into the future release.

This would be a super handy system to have rather than having to delete the notifications to get further updates, i.e. successful backup notifications.

Share this post


Link to post
Share on other sites

 

On 10/19/2018 at 5:09 AM, Martin_T said:

This would be a super handy system to have rather than having to delete the notifications to get further updates, i.e. successful backup notifications.

Just so I understand this correctly, if I do not delete a notification in Pulseway, I will not get that same notification again?  This seems like poor design.  Recently we had an important drive go below 10 storage space%.  I can go into Pulseway and view that notification, but unless I delete it then I will not get that important notification again.

 

Is there a way to set up multiple notifications for the same condition?  Let's say a drive goes below 10% storage space on Monday.  On Tuesday if the notification hasn't been viewed or deleted and the drive is still below 10% storage space, send out the notification again.

Edited by Clay Lovelace

Share this post


Link to post
Share on other sites

Hi Clay,

In this case you might set up multiple notifications for the same drive: for example one notification when the free space on the drive is less than 10%, the next one at 7% and the third one at 5%, therefore you will get 3 notifications for the same issue.

 

Share this post


Link to post
Share on other sites
11 hours ago, Chris said:

Hi Clay,

In this case you might set up multiple notifications for the same drive: for example one notification when the free space on the drive is less than 10%, the next one at 7% and the third one at 5%, therefore you will get 3 notifications for the same issue.

 

Hi Chris,

 

Thank you for the suggestion.  That will work perfectly.  I really should have thought of that.

 

Share this post


Link to post
Share on other sites

When you add the functionality for duplicate alarm, it would be great if we could escalate the ticket based on the number of time a particular alarm is struck. Maybe this would be better functionality in the RMM.  "Only open a ticket if X happens 5 times in YY period."

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Similar Content

    • By dpbklyn
      Is there a way to exclude a particular disk (e:\) from the storage notifications?
    • By GlobalIT
      I have created a Windows cmd file to copy files nightly on one of my servers. If there is an error, the cmd file outputs the error to an error.txt file, thus updated the "Last Write" date on the file. My command file is working great, and outputs the errors to the error.txt, and the date stamp on the error.txt file is updated each time this happens.
      I configured the Pulseway Computer Settings via Notifications -> Storage -> Files. I added the error.txt and checked for notifications to be sent when the file last write date has changed. (see image)
      This works the first time, but the second, no notification is sent. Am I doing something wrong? Any pointers on how I can make this work consistently?
      Thanks!

    • By BigEz
      Hi Everyone!
      How is possible assign automatically an hardware asset to a customer in PSA when a ticket is created trough a support request ? What kind of configuration i've to do in RMM side to match a customer in PSA?
    • By Jays
      Hi,
        We are monitoring around 15 servers using pulseway. But I want to configure different email ids for sending the notifications.( not the main emailid which is registered with pulseway).
      10 servers notifications to 1 email id & remaining 5 servers to a different emailid.Is it possible to configure in this way ?
       
      Thanks in advance
      Jay.
    • By captainwhale
      Hi,
      I installed Pulseway Agent on my RPI like they said on the Website. I went to the "config.xml" and entered my Username and Password. When I now go back to the Website it just showes "No systems monitored. Download and install the agent on the systems you want to monitor."
      I did everything like they said on the Website. I also googled and found out you have to install some SSL stuff, so I typed the command they said on the forum (sudo apt-get install ca-certificate)  and the Console just says, that the Package "CA-Certificate" could not be found.
      What did I do wrong?
×
×
  • Create New...