Comissha Posted May 2, 2017 Share Posted May 2, 2017 Is there a way to combine tickets...say for updates or similar tickets issued for same problem? Martin_T 1 Link to comment Share on other sites More sharing options...
Staff Chris Posted May 31, 2017 Staff Share Posted May 31, 2017 Unfortunately it is not possible at this time, we will consider the possibility to introduce this option in the future. Link to comment Share on other sites More sharing options...
Donna Posted September 18, 2017 Share Posted September 18, 2017 How do I change account name on notifications? It currently displays my company name as account (client). My goal is to convert rmm notifications to psa tickets and assign them to correct account. HELP! Link to comment Share on other sites More sharing options...
Staff Chris Posted September 18, 2017 Staff Share Posted September 18, 2017 Hi Donna, Please check this answer:Â Â Â Link to comment Share on other sites More sharing options...
dpbklyn Posted September 4, 2018 Share Posted September 4, 2018 It would be great to be able to merge tickets. Link to comment Share on other sites More sharing options...
Staff Chris Posted November 23, 2018 Staff Share Posted November 23, 2018 Hi @dpbklyn, If we are talking about the Pulseway PSA, then we are currently working on this, therefore this option will be available to you in one of the next releases of the Pulseway PSA. Link to comment Share on other sites More sharing options...
Sindbad Posted November 24, 2018 Share Posted November 24, 2018 That is great! Link to comment Share on other sites More sharing options...
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