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Everything posted by Paul
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Preconfigured MSIs are, well, preconfigured with a set of agent-specific credentials and the URL of the server where it needs to connect to. The best part of these MSIs is that they will also be automatically placed in the Organization, Site and Agent Group of your choice so as soon as new systems register, endpoint, antivirus and patch management policies kick in. -Paul
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@WYE, I've removed the SERVER property from your msiexec line as it is not necessary. Preconfigured MSIs contain the server already. @PlaceboMessiah, Once you have a preconfigured MSI, you can just send them to your clients and they can install it just like any other application and they will not be prompted to enter any credentials. -Paul
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Hi @Mr. C, We use static code analysis to ensure that our code doesn't contain any vulnerabilities along with industry standard procedures for reviewing and testing code and binaries before any release. -Paul
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Hey @Tim Hall, The error indicates a problem with the server. On the server side, open the Pulseway Admin (if there are any errors upon starting please post a screenshot here) and then go to the Server Settings and enable logging. Try to register the system again and after the error message shows up send us the server logs from the c:\logs folder (archive the folder as there will be more than one file) to the email address: support@pulseway.com. -Paul
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Hi Jason, Your PSA company name is METCloud, the API URL you want to call is https://psa.pulseway.com/api/servicedesk/tickets (docs). Here's (link) the documentation for the Authentication flow. -Paul
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Hi Jason, That's probably the root Company Name. You use it when you login to psa.pulseway.com. -Paul
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Hi Rasmus, I can definitely see the use case for that. Can you drop it as a feature request here? We use that portal to identify which are the most pressing things we need to look at in the near future. -Paul
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Hi there, Thanks for the report. Can you please drop an email at support@pulseway.com? We'll investigate this issue. Looks like a bug. -Paul
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Pulseway manager not recognizing USB backup drive attached
Paul replied to OnsiteITservices's topic in Notifications
My apologies for the confusion. I wanted to say we only support non-removable hard drives (with the exception of hot swappable drives). -Paul -
Hi @BenjaSat, We've sunsetted the free offering. Existing free accounts will continue to work indefinitely however the system no longer accepts new registrations. -Paul
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Pulseway manager not recognizing USB backup drive attached
Paul replied to OnsiteITservices's topic in Notifications
Hi Todd, We only display directly attached storage devices for free disk space monitoring at this moment. Please add a feature request for this here. -Paul -
Hi Jayden, Refer to this forum post: -Paul
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Hi Janet, Please send an email to support@pulseway.com, our team will assist you on capturing trace logs from the antivirus and we'll reach out to Kaspersky Labs to troubleshoot the problem. -Paul
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No way right now to increase it. Can you describe the use case of the value you're trying to set? -Paul
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@jono1234 you're all set. Do let me know what you think of it! -Paul
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Hi @colsen, We've released today an update to the Windows Agent (v8.6.6) which detects the optional update released by Microsoft. It should reach your systems within 36 hours. -Paul
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Hi there, Apologies for that, Widgets are only available for the Team plan at this moment. We will improve on the error message in the next release. -Paul
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Hi Rick, Pulseway will prioritize policies ahead of the local configuration. Please note that a filled checkbox (not empty or ticked) means that the local setting will be respected. -Paul
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You can change the threshold from the Server Admin -> Settings page (first tab, first setting if I am not mistaken). Let me know how it goes. -Paul
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You can use public cloud providers like Dropbox or Google Drive and then change their URLs to provide direct download links rather than holding pages. Here's a KB article (link) on this. -Paul
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The threshold is only configurable for the Team plan. You could have it notify you only after an hour too. -Paul
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Correct, that is not accessible by admins at this moment. -Paul
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It's not the Pulseway agent that sends the notification but just informs the server that if it no longer hears from the agent after a period of time to send the offline notification. -Paul