Paul

Glad to hear it worked. Enjoy using Pulseway ! -Paul

What happens when you do a validate registration? Do you have any errors in the syslog? -Paul

Hello again, We've just released an update to the Linux agent (v6.0.1) which resolves the registration issue. Can you check again? -Paul

Hi there, This feature was removed from the Pulseway Windows agent as it's coming up as a component of the upcoming automation module update where you will be able to setup custom event based triggers for Tasks. The rules functionality on the agent is now used only for sending notifications based on the conditions you've previously setup. -Paul

Hi there, Please check the /etc/pulseway/config.xml file to see if there is a token attribute to the account tag and also look under /var/log/syslog for some error messages related to the Pulseway daemon. Let me know of your findings. -Paul

We share your pain as all our Android 9 devices are experiencing the same issue. We don't even get notifications from gmail. No response from the email we've sent to android support. -Paul

That script only enables the feature. It doesn't trigger a screen capture. -Paul

Hi there, Please login to the WebApp and create your first organization, site and agent group from the Systems -> Configuration page. Then you will be able to register the system. Sorry for the confusion caused, we'll improve our on-boarding experience soon. -Paul

Glad to hear it's all sorted now. Enjoy using Pulseway! -Paul

Hi Kevin, Rest assured as the forum moderators do not modify the content of user posts, that's a promise. We moderate the first posts each user makes to prevent forum spam, I believe it's the first 3 or 5 posts. I've reviewed your support ticket yesterday and confirmed that your renewal was processed correctly by our systems and the payment processor has charged the same amount we display on the invoice. Did you not receive my reply? It's possible that your bank has increased the charge by a few dollars because it is an international transaction. You should reach out to them to get this clarified or reply to the support ticket with an extract of your bank statement showing the Pulseway transaction identifier, description and amount. When you submit the question through the web application we do get a support ticket raised, it's just that we don't send out a confirmation. There's no need to dispute the credit card charge, if you feel that you would not like to continue using Pulseway just let me know and we'll issue a full refund. -Paul

We will support newer versions of libssl in the 6.1 release. -Paul

Hi Ian, Rest assured that this issue is not shelved but there's been no progress made on it simply because it's scheduled to be fixed in the next Windows agent maintenance release (it's on the top of the priority todo list). I'll post an update as soon as I have a beta build so you can install it on your affected system. -Paul

Hi Ian, I'm sorry to hear that your ticket is not yet resolved. I've familiarized myself with your case and it appears that it is currently with the development team. Unfortunately the issue is more complex and there's no immediate solution on it. My colleagues from the support team can only provide status updates if they get any from the development team and in this case there hasn't been any progress made. Rest assured that we are looking into the issue. -Paul

Did you put anything in the CustomServerAddress tag? It's possible that the DNS queries are failing. Send me the output of dig ws0.pulseway.com -Paul

You only need to change this line: <Account Username="root" Password="rootroot" UseCustomServer="false" CustomServerAddress="" /> Replace root with your Pulseway username and replace rootroot with your Pulseway password and then restart the Pulseway daemon using this command: sudo service pulseway restart -Paul

Hi geikjo, Thank you for reporting this. Can you please send me a PM with the group name you are clicking? We'll investigate this right away. -Paul

Hi there, Pulseway will only install Microsoft Visual C++ 2008 Redistributable and Microsoft Visual C++ 2015 Redistributable (both x86) if you install the Kaspersky Endpoint Security product via Pulseway. I strongly believe that Pulseway was not the cause of your issues with starting games on your system. I have setup a Windows 10 Pro (x64) VM with all 4 (I couldn't find the 2015 4.0 refresh but I've installed Microsoft Visual C++ 2015 Redistributable Update 3), then I've installed Pulseway and then I've tried running an application that was compiled with the toolset of c++ 2005, then another one with 2010 and then 2013 and finally 2015 and all worked perfectly fine. In order to fully reproduce your case I've also uninstalled Pulseway from that VM and tested the 4 c++ applications and they continued to work. I would have liked to take a look at your system to see what happened but since you've reinstalled the applications and the problem is no longer present there isn't much to be done. I do appreciate that you've responded to this forum thread with the solution that worked for you. -Paul

Yes, glad to hear everything is working well now . -Paul

That would be https://instanceName.pulseway.com/app/main/setup/guide but it looks like you've deleted the XML end comment marker. This section is an XML comment and it's ignored by the Pulseway agent: <!--Account Information - Username: administrator - Password: *** - UseCustomServer: enable this option only if you have a dedicated Enterprise Server assigned to your account - CustomServerAddress: ***.pulseway.com However it's missing the end multi-line comment marker. It should look like this: <!--Account Information - Username: administrator - Password: *** - UseCustomServer: enable this option only if you have a dedicated Enterprise Server assigned to your account - CustomServerAddress: ***.pulseway.com--> -Paul

The correct configuration file name is /etc/pulseway/config.xml and it appears that you've removed the double quotes after each XML attribute. Refer to the Setup -> Guide section of the WebApp for a sample configuration for the Linux agent. -Paul

Pulseway Remote Desktop is not available on the Pro plan at this time nor it's available for purchase as an addon. If you go for the Team plan you get 3 RD concurrent sessions for free. -Paul

Hi there, We've sent an email to the android developers support but we didn't get any response yet. Due to the nature of this issue, there is nothing we can do about it as it's an OS bug. -Paul

Hi there, Do you require a boot password during POST? Do you use Bitlocker or a similar encryption software? If so, Pulseway cannot enter the password at that time as the network stack and Windows services are not running at that time however if you are stuck at the Windows logon prompt then you can enable the Login feature and you will be able to remotely login into your computer from your phone. -Paul

Hi there, Thank you for trying Pulseway and taking the time to write your experience with it. Pulseway is not a virus and once it's uninstalled from your systems it will not leave anything behind. I can try to diagnose your system errors if you would post some screenshots or more information of what's happening. PS: Pulseway will never interfere with 3rd party products so if your antivirus product has stopped it can be related to the fact that system errors are showing up after a boot. -Paul

Hi Darien, Thank you for your feedback. We're definitely going to consider introducing another level of access control for teams so you can specify which accesses on systems too. As for notification rights, as long as you have access to a system you will receive notifications. We're going to be adding a way of unsubscribing from notifications (based on an org/site/agent group/system?) at an account level in a future release. -Paul