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Paul

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Everything posted by Paul

  1. The end user will not need to enter anything. You will be able to remote into their computer in any active user session or at the console session. -Paul
  2. Hi @level42, Pulseway runs these commands as the local system user (as it's a Windows Service). When you run the powershell command locally it runs in the user session which shows correctly your username. Kind in mind that Pulseway runs even if there is no logged in user. -Paul
  3. Hi @rwgs, Try running the following command as an administrator: sc delete "PC Monitor" -Paul
  4. Hi Randy, Service monitoring can only be configured locally on the agent or remotely through the Pulseway Dashboard desktop app (you can remotely edit the configuration while a system is online by right clicking on the system and selecting Edit Configuration). This will become a lot easier when we'll move the configuration to the server-side so this won't stay like this for much longer. -Paul
  5. Hi there, Welcome to the Pulseway community . We do support starting, stopping, pausing, removing and restarting windows services, you only need to first tell Pulseway which services you would like to manage. You can set that up from the Pulseway Manager -> System -> Services tab. Registry management is not yet available, it does sound good though. We do have part of our Roadmap to add support for start a Remote Control session directly from the WebApp, we'll consider implementing file transfer outside Remote Control too. -Paul
  6. Hi Matt, Make sure that the gold image doesn't have the HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\ComputerName registry value. This will pick up the hostname as the computer name at startup. -Paul
  7. Hi Matt, We're going to be adding ways to re-evaluate the notification condition using Automation Workflows (which is queued for this quarter). -Paul
  8. Hi Jim, Thanks for stopping by, I'm looking forward to hearing what you think of Pulseway. I've checked our records and it looks like you're on the Free plan which doesn't support the remote desktop feature. I've activated a 2 week subscription on your account so you can give our Remote Desktop a go. -Paul
  9. Hi Jessica, Do read this article to learn more about the VPN protocols available: https://protonvpn.com/blog/whats-the-best-vpn-protocol/. Both L2TP/IPSec and IKEv2/IPSec are still used in VPN implementations, it's just different implementations and both come with pros and cons. -Paul
  10. Hi Jason, Unfortunately there are no immediate plans to add an integration for SPX. However you can monitor your backup jobs with event log monitoring https://support.storagecraft.com/s/article/Windows-Event-Log-IDs-created-by-StorageCraft-products?language=en_US -Paul
  11. Paul

    Login feature missing

    Hey everyone, Due to the high risk of breaking the login components of the operating system we're not going to be reintroducing the login feature any time soon. I do apologise for the inconvenience this may cause. -Paul
  12. Paul

    Agent 7.0 crash

    Hi @dtoxic, Thank you for your report. Can you please send me the resulting "Application Error" from the Applications windows event log? It's message should contain "PCMonitorManager.exe". This will help us identify the bug and resolve it. Also send in the name/model of your motherboard, CPU, HDD/SSDs and GPUs. -Paul
  13. Hi James, The pricing structure is different between the two plans. The Starter plan has a unified endpoint license cost (same cost for Windows servers and workstations) where the Team plan is priced differently and gives access to more monitoring and management features. You will not be able to exceed 19 licenses on the Starter plan however if you want to upgrade further our team will assist you with the migration process to the Team plan. Certain things will need to be migrated manually however online systems can be easily be migrated through an automation script. -Paul
  14. Hi @MichaelL, The Pulseway PSA product is only available on SaaS (cannot be installed on your own servers). -Paul
  15. Hi @Sysnordic, We don't support Linux Remote Control at this time. We're in the works of adding support for macOS. -Paul
  16. Hi Nuno, Thank you for reporting this. We've got plans to improve that system so it would let you know that you've overprovisioned right away and to show how many more licenses you require. We apologise for the inconvenience caused. -Paul
  17. Hey @Daryn, You may run this script to remove all monitored services from your systems: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\Services" -Name "Count" -Value '0' -Paul
  18. Thanks for announcing the plugin! Can you also post how should people reach out to you to buy/get the plugin? -Paul
  19. Hi Nuno, We've started working on automation triggers, it's planned for Q1/Q2 2020. I'll look into why the ticket doesn't create. -Paul
  20. Paul

    Remote Desktop On Mac

    Pulseway uses a proprietary protocol so there will be no problems porting it for Linux or macOS. -Paul
  21. Try force-closing the app and starting it again or restarting the phone. It should re-register and show up in the webapp. -Paul
  22. Most likely it's a line ending problem. Try adding this line before new-item: $functiontext = $functiontext -replace "`r", "" #avoid duplicating the carriage return $functiontext = $functiontext -replace "`n", "`r`n" -Paul
  23. Hey @amirreza99, You only need to login to the WebApp and approve the device registration. Let me know how that goes. -Paul
  24. Uhm, we don't sell routers, our software only monitors them if SNMP is supported. -Paul
  25. Hi Williamson, While Pulseway doesn't connect to VPN servers directly you can definitely monitor such routers if they support SNMP. -Paul
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