Martin_T
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Posts posted by Martin_T
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On 11/04/2018 at 4:04 PM, Gary Haberl said:
+100 here.
There has to be a way to automatically associated hardware with the proper company name. I am also tired of editing hardware all the time. In the PSA, maybe add another tab in the customers (next to Email Domains) that asks for "RMM Groups".
Yeah, that's not a bad way to do it at all. The email parser does such a good job at assigning stuff correctly, I can't see it being a major problem to match up similar data from the RMM/
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33 minutes ago, Martin_T said:
Hi Paul,
I had a look in the templates and they all appear to have [%Ticket Number%] in the subject line anyway.
Cheers,
MartinWe did run a test after changing the formatting a little and got the following:
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On 06/04/2018 at 11:28 AM, Paul said:
Hi Martin,
We can help you write a script that will update your hardware assets using the REST API: https://psa.pulseway.com/api#hardware-assets-put-hardware-asset. What sort of changes would you like to perform?
-Paul
We'd really just like to associate all our hardware assets with the appropriate client so it doesn't keep showing up as our company name
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On 09/04/2018 at 2:09 PM, Paul said:
Try adding the [%Ticket Number%] tag to the email template to see if this resolves the issue. We'll consider adding a header that includes the ticket number so you don't have to keep the ticket number in the email subject.
-Paul
Hi Paul,
I had a look in the templates and they all appear to have [%Ticket Number%] in the subject line anyway.
Cheers,
Martin -
On 30/03/2018 at 2:27 PM, Chris said:
Hi Martin,
Is there the ticket number in the subject line for those emails? #number# I do not see it?
We've never had a ticket number show in the Title field, but yes, the engineer with whom I tested it simply replied directly to the email generated with "test".
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One thing that I would really like to see is the ability to bulk edit Hardware Assets, it might be okay to edit a couple dozen manually but when you have hundreds, or thousands of them sat in your system, I doubt very much that anyone will have the patience to edit each of them individually.
Cheers,
Martin -
I can indeed, I got my colleague to reply to a ticket I made and CC'd him into. If I reply, the original ticket gets updated, if he replies a new ricket with "Re:" prepended to it gets created.
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Hi guys,
It appears that Bulk operations (even to just a couple of tickets) are taking an inordinate amount of time to complete this morning. [(Job#2344) - Your request Status is: Enqueued] this screen shows indefinitely and doesn't move on from there.
Many thanks,
Martin-----------------------------------------------
Issue seems to have resolved itself an hour or so after posting
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On 15/03/2018 at 9:40 AM, Martin_T said:
Sadly, waiting about doesn't seem to have any bearing on it, however, whilst we're on the subject of the multiple page acknowledgement system though, I really don't think that as I.T. Professionals we need to have multiple confirmation steps and buttons to delete tickets...
We got an update this morning and it appears to have sorted it. Thanks guys!
16/03/2018 08:23Source Module: System
Subject: System Upgrade.System Upgraded to 4.0.10 -
Sadly, waiting about doesn't seem to have any bearing on it, however, whilst we're on the subject of the multiple page acknowledgement system though, I really don't think that as I.T. Professionals we need to have multiple confirmation steps and buttons to delete tickets...
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Hi guys,
This one is still playing up. Has there been any news on a fix?
Cheers,
Martin -
On 2/27/2018 at 10:26 AM, Chris said:
Hi Martin,
Please send me the full valid email address which is not accepted in this form?
Hi Chris,
Just sent you a PM with the email addresses I've attempted to use.
Many thanks,
Martin -
Hi guys, is there a way to make it so that if someone replies to a ticket that they are CC'd into it doesn't generate a whole new ticket?
Cheers,
Martin
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Hi Chris,
I think it just hates the .support TLD
Many thanks,
Martin -
Hi guys,
I just tried to submit a support request on the pulseway.com website but I couldn't get it to send because it didn't like my @***********.support address.
Many thanks,
Martin -
Hi Guys,
Can we remove all our hardware assets? I tried to import ammended ones over the top so I didn't have to edit 200+ items individually but it just added them to the list rather than overwriting them.
Cheers,
Martin -
On 2/3/2018 at 2:44 PM, Colm Whelan said:
I have some multi-year contracts that bill annually on the anniversary of the commencement date.
How can I handle this in the contracts module? I DO NOT want pro-rata billing from the beginning\end of the calendar year.
I too had this issue, turns out, I was just using the wrong Billing Period type. (https://forum.pulseway.com/topic/1992-possible-bug-annual-renewals/)
It should be Billing Period = Contract Length. Big thanks to @Marius for this one. -
On 2/3/2018 at 2:51 PM, Colm Whelan said:
I'd really like to import my contacts to PPSA but don't have the option to do so.
Is there a way to import via CSV?
Hi Colm,
If you head to your CRM > Contacts you should see an Import button (see attachment) Then you can use the template CSV provided to add your contacts in and get them imported quick and easy.
Cheers,Martin
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Depends on what software they're using for Encryption, I believe that ESET is working on/has sorted out a way to allow a reboot for updates without having to reinput encryption passwords.
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34 minutes ago, Chris said:
Hi Martin,
Please send us an email on support@pulseway.com with the credentials for the Pulseway PSA user account and one RMM account, so our developers can troubleshoot this issue.
No problemo, should be with you shortly.
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On 1/12/2018 at 5:42 PM, Matt said:
On my account, it will work if I do the tickets individually, but if I attempt to use the batch option, it does not delete the notification from Pulseway. This morning is the first time I had any issue.
I've tested this as well, getting the same results. It will delete individual ones no problem but batch deletion doesn't.
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That's grand, thanks Chris.
It would be awesome if we could have more granular options for this but this will save a shedload of time!
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58 minutes ago, Chris said:
Hi Martin,
Please check it again. I have tested this on our demo environment and it is working. Is it possible that you have disabled the option, that the notification is deleted from associated accounts, when the notification is deleted from the system? Please check this from the Server Admin -> User accounts -> select the required account -> Details
Hi Chris,
Tested again and still not removing the tickets from RMM, i've gone through all the accounts and the option above is still enabled for all accounts.
Many thanks,Martin
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Hi Guys,
Since the latest update this has stopped working again.
Many thanks,
Martin
Tickets - Cc'd replies create new tickets
in General
Posted
Have you had any thoughts as to what might be causing this? I'll give you the steps I took to replicate the issue:
This is a problem when clients email in with an issue with people CC'd into it, any replies they make get turned into new tickets and don't get added to the current support case. This is especially tricky when we're collaborating with vendors.
Many thanks,
Martin