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Chris

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Posts posted by Chris

    SNMP Server Module

    in SNMP

    Posted

    Hi Rasmus,

     
    We will update the missing images soon. To see the greater than, greater or equal than, lower than, lower or equal than options you need to mark the variable as an Integer variable. From Server Modules -> SNMP -> Edit SNMP Agent -> Variables -> Edit SNMP Variable set the Type to Integer and then you will be able to configure integer notifications.
     
    Regards,
    Chris
    Pulseway Support

    remove linux agent

    in Linux

    Posted

    Hi,

     

    Welcome to the Pulseway community. Depending on the package manager you're using the commands are like this:

     

    Agent for Debian, Ubuntu or Raspbian

    dpkg --remove pulseway

    Agent for CentOS, RHEL, Oracle Linux, Fedora, SUSE Linux, openSUSE

    rpm -e pulseway

    Agent for Slackware

    removepkg pulseway

    Agent for Arch

    pacman -Rns pulseway

    Regards,

    Chris

    Pulseway Support

    Pulseway Applet

    in Feature Requests

    Posted

    Hi Bill,

     

    Thank you for your feedback. We are currently working on a HTML5 Web Application that will greatly improve the look and feel, functionality and speed. We're delighted to hear that you like the Autotask integration :lol: .

     

    Regards,

    Chris
    Pulseway Support

    vcenter server 5.5 (not appliance, but server 2008 r2) not showing hardware alerts

    in VMware

    Posted

    Hi Rasmus,

     

    Thank you for your post. Can you install PowerCLI and run the following script to see if the alarms are being correctly reported by VMware as triggered?

    $esx_all = Get-VMHost | Get-View
$Report=@()
foreach ($esx in $esx_all){
    foreach($triggered in $esx.TriggeredAlarmState){
        If ($triggered.OverallStatus -like "red" ){
            $lineitem={} | Select Name, AlarmInfo
            $alarmDef = Get-View -Id $triggered.Alarm
            $lineitem.Name = $esx.Name
            $lineitem.AlarmInfo = $alarmDef.Info.Name
            $Report+=$lineitem
        } 
    }
}
$Report |Sort Name

    Regards,

    Chris

    Pulseway Support

    Unattended installation for .msi

    in Windows

    Posted

    Hi affer,

     

    You will need to use Orca MSI Editor to remove the shortcuts. Here is how you should do it:

    1. Open the MSI with Orca
    2. Go to the Shortcut table and delete the ones you don't want to show
    3. Save and close Orca
    4. Install the msi and note that the shortcuts are no longer created

    Regards,

    Chris

    Pulseway Support

    Reports: how to

    in General

    Posted

    Hi,

     

    To use Reports you first need to enable them from Pulseway mobile applications or the Pulseway Web Application. Once enabled, systems will send report metrics twice a day and you should see the data on the mobile apps or web app in a couple of hours.

     

    Regards,

    Chris

    Pulseway Support

    Beta remote desktop

    in Bugs

    Posted

    Hi,

     

    Thank you for letting us know. Can you please send an email to support at pulseway dot com? I will escalate your request to the operations team.

     

    Regards,

    Chris

    Pulseway Support

    Guide: Migrate to a new server

    in Installation & Configuration

    Posted

    This post will guide you through the steps required to move a production Pulseway Enterprise Server from one machine to another while maintaining the same DNS record (server name) of the old installation. If you would like to change your server name please contact support.

     

    Step 1: Preparing the new server

     

    Make sure that you meet the minimum requirements of the Pulseway Enterprise Server by consulting the Pulseway Enterprise Server download page (if you lost track of the url please contact support). Once the machine is ready and meets the minimum hardware requirements go ahead and install the latest Microsoft SQL Server (Express or higher). Download the Pulseway Enterprise Server Installer and the new server is ready for installation.

     

    Step 2: Backup, Relocate, Install and Restore

     

    Important: Do not update the DNS record or NAT rule to point to the new server until the new server has been fully setup.

     

    On the old server create a backup of the following:

    • Hosting folder (usually located on the C:\ partition)
    • pcmonitor database from SQL Server
    • SSL certificate used by the Pulseway Enterprise Server (PFX container)

    Move the backups on the new server and start the Pulseway Enterprise Server installation. When prompted for the server name, use the same server name you had on the old server and browse to the PFX container with the appropriate SSL certificate. At the license prompt, select the option "I already have a license" and browse to the Hosting folder backup and load the .pcmlx file. You will find the Product Key for the license in the Hosting\key.txt file.

     

    Now that the enterprise server is installed, do not create an account, close the Pulseway Admin app. Restore the database backup over the new database while overwriting existing data. Start the Pulseway Admin application and confirm that the accounts are present.

     

    Next, change the DNS record to point to the new server or update the NAT rule to translate the HTTPS connections to the new server or simply swap the IP addresses between the two servers.

     

    Step 3: Integrity checks

     

    Now that everything is moved to the new server, verify that email notifications are working, reports are generated properly and that all agents are connecting with no problems. At this point the old server can be safely decommissioned from production use.

     

    For further assistance please email our support.

    Pulseway Manager - hidden settings

    in Feature Requests

    Posted

     

    Why should the user see the settings Pulseway Manager? Just asks why and how. Not to mention the fact that I had one user registers via erased password. Found it in your forum. In Antivirus Eset not see the settings until you enter the admin password. And it was good.
    Speaking of the security. I bought a new iPhone, I cloned it from the old au App Pulseway ID has not changed. So I did not have for each monitored system to switch devices. Super, but when you think about it, what would happen if somebody else cloned my phone ..... I know it is my responsibility to secure the cell phone, but nowadays anything is possible. :-)
    But even so, thank you for your response. :-)
     
    RK

     

     

    Hi Robert,

     

    Thank you for your reply, we really appreciate your input on this case. A user should be able to see the agent's configuration to understand what the application does and to clear any security doubts. If your user erased the registry settings for the password lock feature then you should ask them why and clear any concerns on that moment.

     

    Restoring a phone from a backup also copies application data. If your phone is protected with a simple passcode then iTunes will not backup nor connect to a phone until it gets unlocked with the correct passcode. Other people don't have access to your phone's data until you fill in your passcode on the phone.

     

    Regards,

    Chris

    Pulseway Support

    Pulseway Manager - hidden settings

    in Feature Requests

    Posted

    Hi Robert,

     

    Thank you for your feedback. We disagree with preventing administrative users from uninstalling Pulseway from their systems. An administrative user should always have control over installed software. Pulseway needs not to be hidden from the user, would you hide an antivirus product from a user? You need to explain to your users that Pulseway is there to ensure that their system is secure and monitored against unauthorised intrusions and it's not used to spy the user's activity on a system.

     

    Regards,

    Chris

    Pulseway Support

    Web login on port 8080

    in Installation & Configuration

    Posted

    Hi Rasmus,

     

    Welcome to the Pulseway community.

     

    The web application has a configuration file that knows on which server to connect. Most likely it fails to connect to the Pulseway Enterprise Server because you've changed the default port. Please contact support [at] pulseway [dot] com and they will gladly assist you with this issue.

     

    Regards,

    Chris

    Pulseway Support

    Remote Desktop Missing?

    in General

    Posted

    Hi Johnny,

     

    Welcome to the Pulseway community. We never had a Remote Desktop option on the mobile apps, maybe you're confusing the Remote Desktop feature with the Live View feature where you can view the screen on your mobile device.

     

    Regards,

    Chris

    Pulseway Support

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