Mariale_Pulseway

Hey @Labsy - Sorry to listen this has been happening. I just raised a ticket for you and they'll reach out shortly😊

Integrations refined. Automation streamlined. Visibility upgraded. Here’s the quick rundown: Improved ConnectWise integration — guided setup, smarter device matching, clearer org mapping, and expanded field syncing. Distribution Window — spread script/workflow execution over 1–12 hours to avoid bandwidth spikes. Linux OS patching from the Device Card — scan, review, and install updates without touching SSH iOS Remote View — real-time troubleshooting for enrolled iPhones/iPads If you're aiming for smoother workflows and better visibility, this release is absolutely worth a look. 📄 Read the full release notes here.

Hey @Nicholas I - Just raised a ticket on your behalf and someone from our team will reach out shortly😊

Hey @Fokke Stoker @steveburke - Thanks for reaching out. We had some service disruption over the weekend that may have affected you, but it should be back to normal now. However, if the issue still persists let me know and I'll raise a ticket on your behalf😊

Hey @Alan @chriscarpenter - Thanks for reaching out. Just raised a ticket for you as well and someone from our team will be able to assist you😊

Hey @Morten Olin - Thanks for reaching out. I just raised a ticket on your behalf and someone from our team will reach out shortly😊

Hey @chriscarpenter @AMJ Systems - I just raised a ticket on your behalf and someone from our team will reach out shortly😊

Hey @rick6612 - Thanks for reaching out. I just submitted a ticket on your behalf and they'll reach out to you shortly☺️

Hey @StAD - I just raised a ticket with our support team about this and they'll reach out shortly😊

Hey @Labsy - Just contacted our support team to assist with this. They'll reach out shortly😊

Hey @Rhatake - Thanks for reaching out! Yes, you can use custom script include Sysinternals Handle.exe (from Microsoft) via PowerShell to identify and log. Next you can create a PowerShell script under Automation > Automation hub > User Defined > Create Script. Either you can create a Task in the same page to schedule the script or run manually on multiple machines from Device > Device management > Selecting the machines > Action > Run Script. Refer to images😊

Hey @JustinAN7 - Thanks for reaching out. I just raised a ticket on your behalf and someone from our team will contact you shortly😊

Hey @Lix1 - Thanks for reaching out! Yes, this can be done by workflows. Once created, run/schedule the workflow. Refer to image.

Hey @deepee - Just raised a ticket for you and they'll contact you shortly😊

Hey @smcclos - Thanks for reaching out. Navigate to the WebApp >> Configuration >> Profiles >> selecting the profile. In this case, you need to enable notification when device goes offline in the policy. To do this, you need to identify which policy applies to that agent group. The policy you want to edit should have the suffix "Status" in its name or You can create a new profile. As an example in the screenshot below, policies with names like 'AD server status' with' monitoring type policy' should be edited by clicking on the 'Edit' button and adjusting the settings.

Hey @deepee - Thanks for reaching out! For assisting the end user, you can use the shared session, this does not ask for credentials, the private remote sessions will ask you for credentials. Also, the shared session shortcut icon is available when you hover over the specific device. Let me know if you need anything else😊

The latest Pulseway update just dropped, and this one’s all about speed, automation, and control; three things every sysadmin dreams about (right after fewer tickets and better coffee ☕). Here’s what’s new and worth checking out: ⚡ Faster Device Card Performance Device card load times just got a major speed boost. You’ll notice pages open much faster when managing systems, especially when jumping across multiple devices. 🧠 New Registry Editor (Remote Registry Management) The old Registry Viewer just evolved into a full Registry Editor, giving you real remote control over Windows device registries. You can now: Search for specific registry keys or hives Create, edit, and delete keys and values Back up or export individual keys or the entire registry to .reg files Import registry backups remotely Basically, full registry access without ever remoting in. 🤖 Cooper Copilot for Workflows Gets an Upgrade You can now: Trigger workflows on a schedule or based on notifications Integrate workflows with your PSA (Autotask, Pulseway PSA, Vorex, ConnectWise) to automatically create or update tickets It’s automation that works with your existing systems, not against them. 🔔 Enhanced Notifications Page The Notifications page under Administration > Account has been revamped for better performance and usability: Added search and filter options for faster navigation Introduced default severity mapping for all orgs “Reset All Overrides” replaces the old “Reset to Default” — for simpler global resets 📱 MDM Updates You can now delete existing Apps & Books connectors to keep things tidy Notifications for revoked MDM connectors (no more surprises) Added support for custom VPN vendor configurations (like WireGuard) in Apple MDM profiles If you want to dive into all the details, you can read the full release notes here.

Hey @fletcher_eit - Our support team was able to assist them with this. I just raised a ticket on your behalf and they'll reach out shortly😊

Hey @Labsy - We want to provide a single pane of glass and this capability is offered via Site maps. You can read more about this here and look up "Virtualization Discovery, Topology and Management"

Hey @Labsy - Enable legacy agent mode -> To enable Legacy Mode run the below script on the system with Pulseway agent installed. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" AgentLegacyMode -Value 1 Perform the below steps on the pulseway agent manually in registry after the above step. HYPER-V and VMWARE : On the server, go to the registry editor. HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor and check and make sure these four are enabled with 1 data. DisplayHyperV, MonitorVMware, DisplayVMware, and MonitorVMware. That will enable Hyper-V and VMware on the Pulseway manager. It is possible to enable this functionality using the script. Please configure the Hyper-V module on one of your monitored systems. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name DisplayHyperV -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name MonitorHyperV -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationCritical -Value 3 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationWarning -Value 2 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name SendNotificationOnHyperVReplicationCritical -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name SendNotificationOnHyperVReplicationWarning -Value 1 Let me know if this works for you😊

Hey @Timm - Thanks for reaching out. I just raised a support ticket on your behalf and our team will contact you shortly😊

Hey @Veljko - Thanks for reaching out! I'm going to raise a ticket to our support team about this and they'll be able to assist you here☺️

Hey @Labsy - Thanks for reaching out. Can you verify device added under Navigate to Account > 2FA > Trusted mobile devices and then clear the cache following the below steps. Go to your Android device’s Settings app. Look for the Apps or Apps & Notifications option. Find and tap on the Pulseway app (you may need to tap on See all apps). Tap on Storage & Cache, then select Clear Cache and Clear Data. Confirm any prompts and proceed. Reopen the app and log back in. If the issue persists, I'll create a support ticket for you😊

Hey @Daniel Storjordet - Thanks for reaching out. Let me know if you would like me to raise a ticket to our support team about this😊

Hey @Dan91 - Thanks for reaching out! Can you upload screenshots on the details please?