Mariale_Pulseway

Hey @180DegreesIT - Thanks for reaching out and I'm sorry to hear you've been having issues. Can you elaborate a bit more on what's happening? I'd be happy to help☺️

Hey @carvic - Thanks for reaching out. Can you elaborate a bit more? In which module is this happening? Is it for asset management or?

When you deny a patch it doesn't just disappear, it lands in either the Pending or Rejected section of the Patch Status Page based on your policy settings. Here’s how it works: ✔️ Reject and Hide means patches denied under this rule go to Rejected and won’t be installed. ✔️ Skip and Review means these updates land in Pending, allowing you to reassess them later. If a patch policy is tagged to an organization, the Patch Status Page will show the associated number of pending or rejected updates. You can quickly check a KB article to determine if the patch is necessary and take action: Approve it, Reject it, Return it to pending or Apply it as a global rule. Your changes will take effect in the next patch cycle, giving you full control and visibility over your patching process.

Hey @Daan - Thanks for the update. It will be better to jump on a call with one of our Product Engineers and they'll be able to resolve this for you. I just contacted your Account Manager about this and they will set it up☺️

Hey @Daan - Can you check is any of these are setup in your PSA: Workflow to auto-notify Resources when anything or any one specific field gets updated (PSA technicians) Email parser (When user creates ticket, resource also gets notified) Let me know☺️

Hey @Brian Riffle - Thanks for reaching out. Yes! You can do this. Here's how to do it: Create a patch policy exactly like the below chosen options/dropdowns Settings tab -> Choose the Deployment schedule and reboot schedule as per your preference and set other like the image snip (patch policy 1). In O.S rules tab, delete all the rules like image snip (patch policy 2). 3PP, choose the apps as per your preference and Save (patch policy 3). Go to Global Rules under patch management and delete everything for O.S rules (patch policy 4). Apply the patch policy to dedicated systems in Agent status under Patch management OR go to Configuration -> Organizations -> choose the org/site/group and apply the patch policy here. Refer to the images for the visual steps. Hope this helps and let me know if you have any other questions😊

Hey @Jamie - Sorry I missed your message! Are you still having the same issue? If so, I just raise a ticket to support on your behalf and they'll contact you shortly☺️

Hey @Bharat - Sorry I missed your message. Are you still having this issue? If so, the URL should be https://instancename.pulseway.com/api/v3/devices Let me know if this works for you or if you need further assistance☺️

Hey @Daan - Sorry I missed this. Are you still having this issue? You can find the solution in this KB article: https://intercom.help/pulseway/en/articles/6548271-pulseway-network-monitoring-an-overview Let me know if you need further assistance😊

Hey @Total_Techwi - Thanks for reaching out and for the feedback! We appreciate it. I'll pass this suggestion to our product team😊

Hey @ICT Security - Thanks for reaching out. Here's what you can do: Go to Automation -> Scripts -> Create a script and save the below script content. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name MonitorHyperV -Value 0 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationCritical -Value 0 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationWarning -Value 0 Go to Devices -> Device management -> Select the system you dont want Hyper-v on -> Script -> Choose the above save script and Run Wait for 1-2 minute for the role to disappear. For any servers that have the server modules configured in the Pulseway agent, they will show up their capabilities on Roles module, refer to this article -> https://intercom.help/pulseway/en/collections/575832-server-modules Hope this helps😊

Hey @TeeJay - Thanks for reaching out. For this issue you'll need assistance from our support team directly, so I just raised a ticket on your behalf and they'll contact you shortly😊

Ticket has been raised.

Hey @JonM - Thanks for reaching out. I just raised a ticket on your behalf about this situation and the instance situation and someone from our team will contact you shortly😊

Hey @Guarimaco - Thanks for reaching out. I just raised a ticket on your behalf and someone from our team will contact you shortly😊

Hey @JpBIT - Thanks for flagging this. I already raised a ticker on your behalf and someone from our team will contact you shortly😊

Hey @Martin Akamphuber - There's actually a pre-built workflow for this. Go to Automation -> Workflows -> Top right, click on Actions -> Create from Template -> Click on Send Message if uptime... Make it active, choose the Context on the first page. Click on the highlighted step and change the number of days. Select the Send message step and change the message content as shown below. You can refer to images attached for more guidance😊

Hey @Martin Akamphuber - Thanks for this. I just checked with our Dev team and we're definitely adding SNMP profiles in the future, but for now you'll have to add the SNMP variables manually by looking at the device manual. However, please feel free to raise a feature request as well: https://pulseway.featureupvote.com/ 😊

Hey @Martin Akamphuber - Yes! You're able to add the SNMP agent without setting OID's. Can you provide me with the following information to assist you further: What device is it? What in specific would you like to monitor on these devices? Windows server/workstation needs to be setup as a central device(probe) to connect to these SNMP devices.

Hey @jeff8567 - Thanks for reaching out. Because you don't have an instance name, support has to assist you directly. You can email support directly if you would like to at support@pulseway.com 😊

Hey @Bharat - Can you confirm which application are you trying to retrieve the Pulseway data? And also, if you have generated the API access token from Pulseway?

Hey @kwazyivan - Thanks for reaching out. I just raised a ticket on your behalf and someone from our team will contact you shortly😊

Hey @Matt Stevens - I just raised a ticket on your behalf and someone from our team will contact you shortly😊

Hey @jamieyn74 - Can you DM the email you use for your Pulseway account? I'll take a look at this for you😊

Hey @rladelman771 - Can you DM the email you use for Pulseway? I'll take a look at this for you😊