Mariale_Pulseway

We’ve just rolled out Pulseway 9.15, and it’s a pretty major update. Here’s what’s new: 🔐 KaseyaOne Unified Login Single sign-on is now available. You can access Pulseway and your other Kaseya tools with one login, and navigate between them via a new app launcher (the waffle icon). 🧑‍💼 Access Groups (RBAC) User access can now be synced with KaseyaOne roles. Define permissions once and apply them across systems. Much easier to manage at scale. 🤖 Cooper Insights Cooper (Kaseya’s AI engine) is now integrated into Pulseway. It flags issues like missing patch policies, unassigned workflows, or unused features—so you can fix them before they become problems. 🧭 Centralized Experience Support tickets, billing, modules, navigation—all unified under one roof. This release is less about new buttons and more about making everything smoother, smarter, and more centralized for you. Read all about it here: Release Notes.

Hey @DahaS - You can find it next to the notifications icon on the dashboard above (refer to image). And if you want to know more about it, you can go to this KB: https://intercom.help/pulseway/en/articles/10095980-remote-control-on-demand 😊

Hey @ww3361 - Thanks for reaching out. Question: is there a monitoring policy from the webapp is assigned to this device? Navigate to devices > device list > go to the device > policies

Hey @Happybattles - Can you upload a screenshot of the configuration steps on which parameters they are selecting to run the advanced templates reports?

@Justin Wright Awesome! Let me know if you have any other questions :)

Hey @Justin Wright - Thanks for reaching out. You can use the tasks in the automation to run it on all the devices and post that run a task execution output report which will show the output of the script on the devices. Reporting > report templates > task execution output templates (refer to image) Let me know if this works for you😊

Hey @Martin Akamphuber - We don't have this feature available and there's no timeline for this to come back.

Hey @cts6288 @mchristensen - Thanks for reaching out. Our support would be able to assist you with this. I just raised a ticket on your behalf and they'll be in contact shortly😊

Sick of typing “browser not working” like it’s Groundhog Day? We feel you. Your techs have better things to do than copy-paste the same ticket info 47 times a week. Here’s the scenario: A user skips the portal and pings your technician directly (again). Now they have to create the ticket manually. But instead of starting from scratch every time, Pulseway lets you use ticket templates to fill in the usual stuff fast. ⚡ Let’s break it down: Template Time: Create templates for common issues like browser errors or password resets—with fields already filled in and a couple quick prompts for the user. 📝 Timer: Pulseway auto-tracks time spent on tickets so your team doesn’t have to guess later. ⏱️ Pull Reports: Use those tracked hours to show higher-ups how much time goes into common issues—and make the case for more hands on deck if needed. 📊 Got a ticketing pain point you want us to cover next? Drop it in the comments—we’re listening. 👇

@Milton Polina No worries. I just raised a support ticket on your behalf and someone from our team will reach out shortly😊

Hey @Milton Polina - Thanks for reaching out. We have a KB with all the steps for this. Here's the link: https://intercom.help/pulseway/en/articles/6354183-pulseway-agent-installation-error-1001 Follow all of them, except for step 5. Let me know if you need more assistance😊

Hey @windracer - Totally understand, and thank you so much for using Pulseway! If your needs ever change or you decide to hop back in, you know where to find us😊

Tired of babysitting new machines just to get them patched right? We get it. You’ve got better things to do than click around chasing every new install like it’s a rogue Pokémon. Here’s the scenario: A new machine shows up. Instead of waiting on a manual trigger or even a regular notification schedule, Pulseway gives you the option to work ad hoc or notification-based. As soon as you install Pulseway for the first time, you’ll get a "system registered" alert. That alert is your magic trigger. From there, you can kick off a workflow like this one: Trigger Workflow: Use the "system registered" alert to start the automation engine. Assign Patch Policy: Automatically run the patching policy assigned to the group/org the machine belongs to. Reboot Prep: Before rebooting (because we all know it’s coming), send a message to the user “Heads up! Reboot in 10 minutes”. Schedule Reboot: Now that they’re warned, schedule the reboot time and close the loop. 🔁 It’s simple. It’s clean. And it saves you from 100 tiny headaches. No more micro-managing patch rollouts one device at a time.

Hey @windracer - Thanks for reaching out! Yes, the free and pro accounts aren't available anymore, but you can migrate to a new instance via the link you sent. Let us know if you need any assistance😊

Hey @Rick Bestany - Thanks for reaching out. It would best to raise a ticket to support about this. I just did it on your behalf and someone from our team will contact you shortly☺️

Hey @mx1m3 - Thanks for reaching out! Yes, you can manage the notifications from the WebApp. Here's how to do it: Through the monitoring policies you will have these alerts. Navigate to Configuration > Policies > Policy type -> Monitoring Now for the one they are specifically looking for navigate to the monitoring policy > go to the profiles > the profile type --> Status. For the other alerts too on this very page they can edit it and it will take them to the dedicated profile configuration page. Refer to the images. Let me know if you need more assistance😊

The Pulseway Referral Program is finally here, and we couldn’t be more hyped to share it with you! 🎉 Becoming a Pulseway Ambassador is super easy. Here’s how you can get started: Click the link that fits your region and fill in your details (name and email) Get your exclusive ambassador link Share it with your friends, family, neighbors, acquaintances – basically anyone! 💰 The best part? As soon as someone buys a Pulseway subscription through your link, your reward will be on the way! Check if you’re eligible to join the program here: US Program Europe Program ANZ Program Be among the first to score that gift card ($250, €400 or AU$400)! You can use it whenever you want, so don’t sleep on this! Oh, and here’s the kicker: there’s no limit to how many people you can refer, so get sharing and keep stacking those rewards! 🤑🤑🤑🤑

Hey @T.J - Thanks for the feedback! I'll pass this on to our product team☺️

Hey @Uwe Deeg - Just raised a ticket for you and our team will contact you shortly☺️

Hey @Uwe Deeg - Thanks for reaching out. I'll raise a ticket a ticket to support on your behalf and someone from our team will contact you shortly☺️

Hey @pnwguy - Apologies for any inconvenience this has caused for you. I've checked our systems and it seems that your account migration has completed successfully, however some information was not intended to come over, such as billing history. If you need a copy of past invoices, please let us know and we'll be happy to assist. As for the notifications, you’ll need to set up new policies to get them working as you’d like. If you’d like help with that, our support team is here to assist. Is there anything else I can help you with?

Hey @Donald Jackson - Are you looking for a specific version? We have 3.12.9 as of right now available for 3PP.

Hey @pnwguy - Can you DM the details of your account? (email, name and instance) I'll take a look at all of this and give you an update as soon I can😊

Hey @mx1m3 - This is amazing! Thank you so much for sharing with the community🤩

Hey @Labsy - I think we've talked on Reddit as well, but I'll answer here too so anybody who might need the answer as well has it. So, as mentioned before, with the new update, you can setup the Vmware/Hyper-V monitoring in Pulseway Webapp -> Integrations -> Connectors. Select the VMware esxi server, test the connectivity -> add. You would see this connector active in All systems -> Active connectors -> You would be able to view your virtual systems here. This is just the visibility towards the systems. As you were telling me that the modules don't appear, you'll need to activate the Hyper-V monitor registry. Once enabled, it will be visible both in the Pulseway Manager and on the Mobile App (refer to images). HYPER-V and VMWARE : On the server, go to the registry editor. HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor and check and make sure these four are enabled with 1 data. DisplayHyperV, MonitorVMware, DisplayVMware, and MonitorVMware. That will enable Hyper-V and VMware on the Pulseway manager. It is possible to enable this functionality using the script. Please configure the Hyper-V module on one of your monitored systems. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name DisplayHyperV -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name MonitorHyperV -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationCritical -Value 3 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationWarning -Value 2 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name SendNotificationOnHyperVReplicationCritical -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name SendNotificationOnHyperVReplicationWarning -Value 1 Let me know if this works for you