Mariale_Pulseway

@Milton Polina No worries. I just raised a support ticket on your behalf and someone from our team will reach out shortly😊

Hey @Milton Polina - Thanks for reaching out. We have a KB with all the steps for this. Here's the link: https://intercom.help/pulseway/en/articles/6354183-pulseway-agent-installation-error-1001 Follow all of them, except for step 5. Let me know if you need more assistance😊

Hey @windracer - Totally understand, and thank you so much for using Pulseway! If your needs ever change or you decide to hop back in, you know where to find us😊

Tired of babysitting new machines just to get them patched right? We get it. You’ve got better things to do than click around chasing every new install like it’s a rogue Pokémon. Here’s the scenario: A new machine shows up. Instead of waiting on a manual trigger or even a regular notification schedule, Pulseway gives you the option to work ad hoc or notification-based. As soon as you install Pulseway for the first time, you’ll get a "system registered" alert. That alert is your magic trigger. From there, you can kick off a workflow like this one: Trigger Workflow: Use the "system registered" alert to start the automation engine. Assign Patch Policy: Automatically run the patching policy assigned to the group/org the machine belongs to. Reboot Prep: Before rebooting (because we all know it’s coming), send a message to the user “Heads up! Reboot in 10 minutes”. Schedule Reboot: Now that they’re warned, schedule the reboot time and close the loop. 🔁 It’s simple. It’s clean. And it saves you from 100 tiny headaches. No more micro-managing patch rollouts one device at a time.

Hey @windracer - Thanks for reaching out! Yes, the free and pro accounts aren't available anymore, but you can migrate to a new instance via the link you sent. Let us know if you need any assistance😊

Hey @Rick Bestany - Thanks for reaching out. It would best to raise a ticket to support about this. I just did it on your behalf and someone from our team will contact you shortly☺️

Hey @mx1m3 - Thanks for reaching out! Yes, you can manage the notifications from the WebApp. Here's how to do it: Through the monitoring policies you will have these alerts. Navigate to Configuration > Policies > Policy type -> Monitoring Now for the one they are specifically looking for navigate to the monitoring policy > go to the profiles > the profile type --> Status. For the other alerts too on this very page they can edit it and it will take them to the dedicated profile configuration page. Refer to the images. Let me know if you need more assistance😊

The Pulseway Referral Program is finally here, and we couldn’t be more hyped to share it with you! 🎉 Becoming a Pulseway Ambassador is super easy. Here’s how you can get started: Click the link that fits your region and fill in your details (name and email) Get your exclusive ambassador link Share it with your friends, family, neighbors, acquaintances – basically anyone! 💰 The best part? As soon as someone buys a Pulseway subscription through your link, your reward will be on the way! Check if you’re eligible to join the program here: US Program Europe Program ANZ Program Be among the first to score that gift card ($250, €400 or AU$400)! You can use it whenever you want, so don’t sleep on this! Oh, and here’s the kicker: there’s no limit to how many people you can refer, so get sharing and keep stacking those rewards! 🤑🤑🤑🤑

Hey @T.J - Thanks for the feedback! I'll pass this on to our product team☺️

Hey @Uwe Deeg - Just raised a ticket for you and our team will contact you shortly☺️

Hey @Uwe Deeg - Thanks for reaching out. I'll raise a ticket a ticket to support on your behalf and someone from our team will contact you shortly☺️

Hey @pnwguy - Apologies for any inconvenience this has caused for you. I've checked our systems and it seems that your account migration has completed successfully, however some information was not intended to come over, such as billing history. If you need a copy of past invoices, please let us know and we'll be happy to assist. As for the notifications, you’ll need to set up new policies to get them working as you’d like. If you’d like help with that, our support team is here to assist. Is there anything else I can help you with?

Hey @Donald Jackson - Are you looking for a specific version? We have 3.12.9 as of right now available for 3PP.

Hey @pnwguy - Can you DM the details of your account? (email, name and instance) I'll take a look at all of this and give you an update as soon I can😊

Hey @mx1m3 - This is amazing! Thank you so much for sharing with the community🤩

Hey @Labsy - I think we've talked on Reddit as well, but I'll answer here too so anybody who might need the answer as well has it. So, as mentioned before, with the new update, you can setup the Vmware/Hyper-V monitoring in Pulseway Webapp -> Integrations -> Connectors. Select the VMware esxi server, test the connectivity -> add. You would see this connector active in All systems -> Active connectors -> You would be able to view your virtual systems here. This is just the visibility towards the systems. As you were telling me that the modules don't appear, you'll need to activate the Hyper-V monitor registry. Once enabled, it will be visible both in the Pulseway Manager and on the Mobile App (refer to images). HYPER-V and VMWARE : On the server, go to the registry editor. HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor and check and make sure these four are enabled with 1 data. DisplayHyperV, MonitorVMware, DisplayVMware, and MonitorVMware. That will enable Hyper-V and VMware on the Pulseway manager. It is possible to enable this functionality using the script. Please configure the Hyper-V module on one of your monitored systems. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name DisplayHyperV -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name MonitorHyperV -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationCritical -Value 3 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationWarning -Value 2 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name SendNotificationOnHyperVReplicationCritical -Value 1 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name SendNotificationOnHyperVReplicationWarning -Value 1 Let me know if this works for you

Hey @pnwguy - Thanks for reaching out! Sorry to hear you're having trouble. If you're referring to migrating your organizations, sites, or similar, please note that the migration process only transfers your devices to the new instance. You'll then need to organize the devices into the appropriate organizations, sites, etc., manually. If you need assistance with anything else, let me know☺️

@laberet - No worries. I escalated this to our team and they'll be in contact shortly☺️

Hey @laberet - Thanks for reaching out. This is what you can do: Go to Configuration -> Profiles -> Search for monitored services profile -> Edit -> Search that specific service listed down, select "Do Nothing" as shown in the below snip and Save. Note -> Do this for all the service monitored profiles so it applies to all the systems. Let me know if you need more assistance☺️

Sometimes, we encounter users not wanting to install an agent on certain devices, like a C-suite executive’s laptop, or you need to assist a customer on an unmanaged device. With Pulseway Remote Control On Demand, it's quick and simple: Create a session and name it. An invite is sent automatically to the user’s email, or you can copy the session link manually. The user downloads a small file from the link and runs it. In the WebApp, the session status updates from "session requested" to "session ready". Click "Connect" to launch the Pulseway Remote Control app and gain access to the guest machine. Once connected, you get all the usual Pulseway remote functionalities: ✔️ File transfers ✔️ Live chat with the end user ✔️ Multi-monitor support & screen switching ✔️ Screen blackout for privacy ✔️ And more! No pre-installed agent, just instant, hassle-free remote access when you need it.

Pulseway 9.14 is here, and we’ve supercharged Mobile Device Management (MDM) with awesome MacOS 3PP patching and game-changing App Store Management! What’s New? Patch 3rd Party Apps on MacOS effortlessly! Automate App Deployments – No more manual installs! Track Installs & Updates for complete compliance! Apple Apps & Books Integration – Manage licenses like a pro! NEW Security & Management Features 🚀 Erase and Lock Device Commands with ease! Enhanced Device Insights – See app versions, update statuses & more! iOS Software Update Configs – Keep devices up-to-date seamlessly! 💡 Bonus: Move MDM-enrolled Apple devices between sites & groups without losing user assignments! Your Apple fleet just got way easier to manage! See all the details about Pulseway 9.14 update here!

Hey @Levente - Thanks for reaching out☺️ At this moment, there's no output for that condition in that workflow, so it's better to generate a custom field report and manually look at every custom field.

Pulseway 9.14 just dropped, bringing you more control, flexibility, and automation to make IT management smoother than ever. Here’s what’s new: 🔒Apple MDM Enhancements Managing App Store apps on macOS just got easier! With the new Apple MDM Applications profile, IT admins can: ✅ Auto-deploy apps across devices for seamless installations ✅ Automate app updates with zero manual effort ✅ Track installation & update statuses for better compliance Now powered by Apple Apps and Books (formerly VPP) for streamlined app management! 🔧Patch Management Upgrades We’re giving you more control over Windows Updates, even outside of Pulseway: ✅ Expanded Patch Management – Unlock update scenarios beyond Pulseway’s built-in capabilities ✅ Improved Policy Control – Dynamic behavior adapts to agent & server versions ✅ WSUS Configuration – Fine-tune Windows Server Update Service (WSUS) settings within Patch Management policies 🖥Remote Control – New Permissions! We’ve added four new Teams permissions for more flexible session management: ✅ Allow Sharing of Console Sessions ✅ Allow Private RDP Sessions ✅ Allow Microsoft RDP Client Sessions ✅ Allow Sharing of Active User Sessions 📊Device Management Enhancements You can now customize your Device Management page like never before: ✅ Display custom fields as data columns ✅ Filter up to 10 fields with AND/OR logic for precise device management 🔗 And that’s not all! These are just some of the new updates! You can read about them all here. Which feature are you most excited about? ⬇️

Hey @Daan - Thanks for flagging this. This is something our support team will be able to help you with, so I raised a ticket on your behalf and they'll be with you shortly😊

Hey! @carvic - Thanks for the update, that's good to know! Let me know if the issue comes back😊