Anne

Hey Jason, Thanks for reaching out, I've raised a support ticket on your behalf. Someone should reach out shortly to help you out.

Hello @Jonathan137 - I have raised this with our team and someone will be reaching out today.

Hey @gt4mark - I've raised this with the team and someone will reach out shortly to help you. They have been sent the screenshot and message so hopefully, this will expedite the resolution.

Hey @Bccdoug - Sorry to see you're still having issues, your Account Manager is aware of your issue and will reach out today. Once she reaches out, if you have any screenshots to help us understand what exactly isn't working, please send them over. The re-authentication shouldn't happen as often after our fix was applied.

Hey @Marc Lye - I've reached out to the team and someone should be in touch shortly!

Hey @Bwilson - I understand, please keep an eye, screenshot it, and send it to marketing@pulseway.com so I can forward it to the team.

Hey @Damian Lynch - I just tried it out on the platform now and can see it for all my offline devices. I can see their asset info including Make, Model, and serial number in case you need to log a warranty case. If you need help finding it, feel free to send an email to marketing@pulseway.com

Hey @Bwilson & @tristan - I believe the issue has been resolved and you shouldn't have to re-authenticate every so often. Please note there are timeout sessions after a certain period where you would need to log back in but the re-authentication should be resolved. Please let me know if the issue persists.

Hey @mav - This should be able to resolve your issue: https://intercom.help/pulseway/en/articles/6354183-pulseway-agent-installation-error-1001 Let me know if you have any other issues.

Hey @PFMsupport - Thanks for the update. I just want to make sure I understand, is the issue still present or has this been resolved?

Hey @Bwilson - Can you please clarify, do you mean you have to sign into your account frequently? From the Desktop or Mobile?

Hey @adrian999 - Thanks for reaching out, I've flagged this with our team and will keep you posted. Can you please send me an email to marketing@pulseway.com so I can make sure you're looped in?

Hey Fred, Thanks for reaching out. Can you please send a message to marketing@pulseway.com so I can direct you to the right person? This is an issue that needs to be walked through.

Hey Anthony, I am glad to read you're interested in using Pulseway some more! It's a powerful tool, I'm sure you'll see that once you start setting up customizations. First, to answer your question, you can refer to this: https://intercom.help/pulseway/en/articles/1514224-how-to-configure-wake-on-wan Second, if you're interested in a refresher course, we can set that up for you. You can send an email to marketing@pulseway.com and I'll send you the right way!

Hey @tony wright, Yes, we have an asset summary that includes the CPU model! If need help to create this report, please send an email to marketing@pulseway.com and we will get you sorted

Hey @PK_GIT, You can login to BD console and delete the system from Network module. This will free up the license. Let me know if this helps!

Hey @cpo Thanks for reaching out! The plugins not loads and the other features not showing up is not usual behavior, so I am going to raise a support ticket on your behalf. If you could please send me a DM with your Pulseway email ID I can cc you in the chain and get these issues ironed out! Thanks, Stefan

Hey @tony wright Thanks for reaching out! So System registered notification are by default. You can create a workflow with its trigger type and then delete the notification so that it will automatically delete if this workflow is active. Refer to below snip. Let me know if this make sense and if you have any more questions, please reach out anytime! Thanks, Stefan

Hi All We are incredibly sorry for the service disruptions and are actively looking into it but all systems should be stable now!

Hi @cgbc We are incredibly sorry for the service disruptions and are actively looking into it but all systems should be stable now!

Hi All We are incredibly sorry for the service disruptions and are actively looking into it but all systems should be stable now!

Hi everyone, We apologize for the service downtime experienced yesterday evening. Our engineering team is actively investigating the cause to prevent future issues. All systems are now stable, and no users should be experiencing any disruptions. Thanks Pulseway team

Hey @Antonio Fonseca Thanks for reaching out! If you restart the Pulseway Manager Service, than it should work fine! Let me know if this isn't the case and we will get in touch with support. Thanks, Stefan

Pulseway; Bigger and Better Than Ever! Our latest and greatest update, Pulseway 9.8 is all about leveling up automation and remote control features and enhancing your monitoring and management capability! Check out a few of the main highlights of what Pulseway 9.8 has in store: 🎥 Remote Control Session Recording: Record remote sessions manually or automatically for Windows agents, with shared or private sessions supported. Stored locally, but optional scripts allow uploads to Azure or AWS. 🤖 Automation Boost: Now, execute a workflow from within another workflow for powerful automations! Plus, you can import/export workflow (.flw) files to share with other Pulseway users. 🛠️ Device Management Enhancements: Track uptime, last login, serial number, MAC address, and more. Super handy for triage and information gathering. 🧑‍💻 PSA Ticketing from Agent Tray: Create support tickets directly from the agent tray with seamless PSA integration (Pulseway PSA, Autotask, ConnectWise). 📊 API & Patch Management Updates: Enhanced device data in API endpoints and filterable Patch Status by OS. Pulseway is stepping up its game and if you want to learn even more than check out the full release notes HERE

Hey @ToddeSwe Thanks for reaching out! So unfortunately Pulseway does not work outside OS. If you have set up Wake on Lan, we could wake a machine if it's suspended, nut we can't start a machine. For Wake on LAN configuration the agent needs to configured with UDP port 9. Also your machine might have DHCP IP address' that are not configured as static which is why your getting different IP's. Let me know if this makes sense and if you have any other questions please reach out again! Thanks Stefan