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Hi @RandyChuck Apologies it has taken this length of time to respond. Essentially the one click feature was designed to be apart of our integration with IT Glue and other password managers, so that when remoting into end-users computers you don't have to request a password each time. And this is how it operated for a time but recently we are upgrading our Remote Control software and with this comes a need to re-do the integration do for now they one-click tools is disabled but will return later this year. I hope this answers your questions, if you need anything else please let me know! Thanks, Stefan

I have a policy that installs security updates and I always get this error message Error during patching process. OS patching failed: 0x80070437: The account specified for this service is different than the account specified for other services that run in this process. (Exception von HRESULT: 0x80070437)

Why are not answer your repIy.

Just getting mfa loop request on cellphone but not able to login.

Hey all Getting a "Database Query Exception" error when signing in Any idea on what I can do

Hey @John C Thanks for reaching out Really sorry that it has taken us so long to get back to you. If you head to this article here: https://intercom.help/pulseway/en/articles/964192-error-1001-the-specified-service-already-exists and run the commands as an administrator then it should rectify the issue. If not please forward me your Pulseway email and I can raise a support ticket on your behalf. Thanks, Stefan

Nothing? No one has any ideas, thoughts or comments? Not even Pulseway staff? Wow! And a fruitless search for a contact form/email address where I can as a CUSTOMER contact Pulseway for technical support. Nothing again. Wow indeed! Will be sourcing an alternative RMM by end of year

Hello! I am looking to create a report of devices with the field "Last Bootup Time" under Asset Info, or the uptime counter on the device page. Is there any way to gather this information on any of the reporting modules (templates, advanced templates, or legacy)?

Sorry if this is in the wrong category. Others on the team handles most of the Pulseway functions, so i am not as familiar with Pulseway. I am looking for the simplest way to get to a report that can show me all current assets with information needed to create a 4-5 year refresh cycle. Mostly in a list format. I would be looking for: Name Purchase/Date added to Pulseway Manufacturer/Model Ram HDD/ SDD and size Processor OS Last seen and the ability to add attributes for analysis if needed. But i think the above in a list format would be mostly what i need. Is there a template that i can start with? Or a canned report already available? Any help is greatly appreciated. Thanks.

Hi Everyone Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know. Stefan

Hi Everyone Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know. Stefan

Same issue here... We have been in the office for over an hour without any ticketing access.... Very hard to find any info on this outage and having to refer to Reddit is not acceptable. (Service status page?)

PROBLEM In Pulseway, there is a place for tickets with PSA integration. This is clunky, and frankly cumbersome to use. In order to have any sort of mobile ticketing experience, I must download the Fusion app, and use it. Once in it, the interface is not user-friendly, in that I have to search around just to make a simple note on a ticket. That app logs me out after only minutes of inactivity. Compare that to "Fresh Desk" where I'm logged in all the time, and the interface is very friendly. In fact as a former user of that platform, I completed and notated tickets predominately on that mobile app than I did on a computer, because of the "on the go" type environment that comes with being an MSP. SOLUTION Pulseway should develop a mobile ticketing app that is a complete departure away from the current PSA integration. The app should make making notes easy, as well as attaching items, such as pictures or other documents. The necessity for this is due to the "on the go" nature of technicians at MSPs and or System Administrators. By creating a user-friendly, clean interface mobile app, this will promote faster ticket notation, and quick access "on the go" to tickets submitted by customers. Being able to respond faster will generate higher rates of customer satisfaction. Please upvote.

Pulseway needs a website that shows service status on all their products and offerings. Pulseway RMM PSA Backup...etc. Currently this doesn't exist. When there are outages, we are having to run to forums, Reddit, etc. That information should be made public and centralized. Other providers have that, and it likely would cut down on volume of tickets saying, "Hey your service is down." Thanks!

I would highly recommend like others have in the past, you all need a "Pulseway Service Status" page. Other organizations have them and given the nature of how critical ticketing is to MSPs, there is no excuse to not have this available. This is all we are getting now.

Hey @Trent Cox, We are currently running into some issues with Pulseway PSA which has led to a platform outage. Our teams are aware of this and are currently working on restoration of the service. As of yet we do not have a set ETA for when Pulseway PSA will be restored but the second we do we will update this thread. Apologies for any inconvenience caused. Stefan

Pulseway seems to be down currently? Any ETA on when it will be back up?

Hi, I am trying to install Pulseway on a Windows 2012 Server and I am getting the error above. There was a previous install which doesn't seem to have uninstalled properly. I'd appreciate some help on this... I have stopped all running Pulseway services - that I can identify but no luck. A second request: is there an uninstaller program available to completely remove a previous version of Pulseway?

It does, thank you. It's a bummer though, but I understand why.

It seems like it's time to start looking at alternatives. I cannot recommend Pulseway in good conscience anymore. We've been unable to get an answer on here or from our account manager within the last 24 hours, on a clearly very critical issue. An issue which appears to affect many clients, not just ourselves. Instead of focusing so much on new features and automation, why not make sure your core features are working properly first.

Hi @Rocket39 Thanks a mill for reaching out. At the moment there is no plan to update the minimum requirement for endpoints to be less than 20 and in regards to why we removed the free plan, the primary reason for removing it was to ensure that we can continue to offer a high-quality, sustainable service to our users as well as streamlining the process' and resources. As our platform grows and evolves, the demands on our resources have increased significantly. By retiring the free plan to net new users, we were able to focus on making sure that our key product (Pulseway Team legacy plan) is continuously being invested in and supported up to the standard that we want to uphold. I hope this answers your questions and if you need anything else please ask away. Thanks, Stefan

I was wondering if there was a way to put together a script/workflow that would log a user out of a Windows remote desktop environment after a certain amount of inactivity Been looking around, but can't seem to find any examples - which a bit of a surprise to be honest.... Thanks!

Hi @StefanMcl_Pulseway Have there been any updates on the issue? We're seeing this problem in our organization as well. Most, if not all 3rd party applications are not being patched by Pulseway. This is a pretty serious issue, as many of these applications have unpatched vulnerabilities. We've just reached out to our account manager as well.

Hi @StefanMcl_Pulseway, I was lucky enough to have gotten a free account back when they were available, however, I'm looking to be able to manage a few more devices than the 2 that come with the plan. Is it on the roadmap to have a plan that doesn't start at 20 devices? I'm only looking to do 5 or so total (family and the like). The 2 that come with the free plan aren't quite enough but 20 minimum for home use is quite a lot as I want this to stay on the more affordable side. Also, out of curiosity, are you able to shed some light on why the free plan was removed? Thanks!

Hi @StefanMcl_Pulseway, thanks for your response. I agree that it seems like a bug, however, I'm not convinced that it's necessarily the installer that isn't working right seeing as the older ISO that we've used for months also didn't fix it. I'll still get you my email, though. Thanks for that.