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Service Desk : able to use AND or OR statements in the title (and other fields?)


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It might help to have less workflow rules if we were able to use logical operators like the syntax %AND %Or

Like alert mails read using the parser coming directly from machines using a no-reply sender address, a rule could be:

Title [like]  |  "[hostname]" %AND "text" %OR "text" %OR "text"

Update | Account:<Accountname>; Priority:<Low>, Queue: <Alerts>, etc, etc

Bringing this to one workflow rule instead of three (in this example)



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